Customer Service Sales

Sharwenda Fanchonna-Williams

South London

Email: **********@*****.***

Phone number: 073********

Date of Birth: 24/12/2003

PERSONAL STATEMENT

I am an enthusiastic and confident speaker who communicates fluently in both French and English. I am creative individual with a meticulous eye for detail, who enjoys working in a customer focused environment. Furthermore, I am also highly capable of working independently, as well as, in a team. I have chosen to apply to this company, in particular, as I am looking to increase my experience among the industry and to use this opportunity as a further solid stepping stone within the world of work

EDUCATION

(2015 - 2020) Harris Academy Upper Norwood

Predicted overall year 11 grades (2020): Grade 7 (B)

year 10 exams:

English lit: (9/A*). English lan: (9/A*). French: (8/A). History: (6/B). Maths (5/C) sociology: (8/A)

(2008-2015) Kingswood Primary school

student council - 2 years

Peer mediator - 2 years

KEY SKILLS

Exceptionalinterpretational & communication skills

Converse in French & English

Administrative skills

Punctuality

Approachable

Team player

Enthusiastic and outgoing attitude

Able to work effectively under pressure with great stamina

PREVIOUS WORK EXPERIENCE

Volunteer Work at my Local Homework Club (October 2018 – February 2019)

Helped young children complete their homework

Creating a safe and fun learning environment for children

Cleaning and organising the area whenever necessary

Managing incidents of challenging behaviour

In charge of ‘tuckshop’ where children could purchase snacks

Work Experience at Clapham Law (June 2019 – July 2019)

Responsible for arranging paperwork and confidential files accordingly

Schedule appointments for clients with solicitors

Answering phone calls and enquires when clients contacted The Law firm

Creating internal email communication and arranging meetings

Recording and maintaining client information in excel database

Part Time Painting & Decorating (July2020-)

Prepare primers and undercoat to doors and other wooden surfaces

Ensuring successful completion of residential property projects for customers

Advising clients on best colour paint pallets and wall covering needed

Fill in cracks and holes

INTERESTS/ ACHIEVEMENTS

Independently created my own small business known as resinbyshar_ where I produce and retail homemade resin art accessories and homewear. This involves all elements of sales and customer services, financial management, marketing and production

Helped lead a petition to help prevent the closure of the Crystal Palace Library in 2015

Attended a careers trip to PriceWaterhouseCoopers (PWC) where I worked in a team to plan a debate about the ethics of animal testing and nominated to present my groups argument

Visited the Royal Courts of Justice as a part of a sociology trip to prepare and enact the trial of a well-known suffragette historical case. We Discussed and debated historical shifts in the law and compare it to present day during

Raised money through fundraising events and charity work to help build and provide educational resources for Oogo school, Kenya

participated in virtual sessions with PWC showing my interest and actively researching opportunities which are beneficial to my goals and aspirations for the future

Went on a historical trip to Berlin to broaden my understanding of life in ww2 Germany, and how war greatly impacted societies structure. Visited monuments such as the Berlin Wall, the Reichstag building and the memorial site Sachsenhausen

Took part in a project to find out about the history of Catford and researched in Lewisham Archives and interviewed local people. From this research, me and a group of other young people created a play using the verbatim testimony we had collected. ‘Catford Tales’ was performed in and around Catford Town Centre by no less than 60 community members of all ages.

Represented my school numerous times through athletic competitions such as ‘croydon schools’ in both 800m and 1500m

Reading psychological thrillers

certificate of distinction for choral speaking

Played netball and handball for 3years in numerous tournaments in the borough of Croydon and federation

Achieved a grade 2 playing the Oboe

Representing communities through athletics gave me a sense of responsibility, as I was not only representing myself but also symbolising something greater

Participating within my schools public speaking workshop, allowed me to expand on my public speaking skills and also my leadership and teamwork skills. Essentially allowing me to communicate fluently, confidently and accordingly, which is highly important when dealing with costumers

Performing arts projects tested my organisation skills, because as a team, we had to keep and make full use of the information we had received. It also exercised our public speaking skills, as we essentially had to perform in front of an audience both in public spaces.

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