Customer Care Administrative Assistant

Jenny Ann David Garcia

San Ildefonso, Magalang, Pampanga, Philippines.

Mobile: +639********* Email: *************@*****.***

WORKING EXPERIENCES

Teletech Customer Care Management Philippines Inc.

Lagundi, Mexico City, Pampanga

Customer Service Representative II (Telco Account)

June 2020 to present

Assisted new customers get accumulated to service with T-Mobile

Assisted customers with concerns and questions about their account, plan, devices, due date and billing information

Offer services and products that would benefit the customer in using their phone with T-Mobile

Build rapport with new and tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer.

Concentrix CVG Philippines, Inc.

Clark, Pampanga

Customer Service Advisor II (Financial Account)

November 2019 until January 2020

Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain broad knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Angeles City Hall of Justice

(RTC) Angeles City, Pampanga

August 2018 until February 2019

Trainee Stenographer

Attending hearings

Takes and transcribe stenographic notes

Preparing Transcript Stenographic Notes (TSN)

National Fire Fighting Manufacturing FZCO LLC

Jebel Ali Free Zone Authority, Dubai, UAE

April 2017 until May 2018

Document Controller – Human Resources Department

Scanning and maintaining the ZyLab System

Supports HR Department for scanning, updating records, photocopying

Adhere to NAFFCO policies and procedures

To adhere to the safety and health regulations

To perform any other task related to the Job as and when assigned by the Dept. Head.

Bureau of Internal Revenue

(LGU) Magalang, Pampanga- Philippines

November 2012 until March 2013

OJT (Practicum)

Trainee Administrative Assistant

Assisting the taxpayers in filing of tax returns and payment of taxes.

Assisting the taxpayers especially to seniors - help them regarding to their needs and questions even complaints.

Preparing revenue official receipts prior collection and receipt of the returns filed by the taxpayers.

Issuing documentary stamps for transactions requiring it.

EDUCATION

PAMPANGA AGRICULTURAL COLLEGE

Diploma in Computer Secretarial

S.Y. 2011-2013

BALITUCAN NATIONAL HIGH SCHOOL

Completion of High School

S.Y. 2004-2008

BALITUCAN ELEMENTARY SCHOOL

Completion of Elementary

S.Y. 1998-2004

SKILLS AND STRENGTHS

Customer service skills.

Consistently maintain a positive attitude and enjoy helping people.

Approachable, supportive and willing to assist others.

Organization and Time Management skills.

Resourceful when working and dedicated to my work until a task is complete.

Quick learner, keen to learn and improve skills.

TECHNICAL SKILLS

Knowledgeable using (ATLAS, SAMSON, GRAND CENTRAL)

Proficient in MS Office (Word, Excel, PowerPoint)

PERSONAL INFORMATION

Date of Birth : August 10, 1992

Nationality : Filipino

Civil Status : Engaged

Character references will be provided upon request

Contact this candidate