BHAVNA MANOCHA ARORA

Personal Details

DOB : **th February 1977

E-mail : adfahc@r.postjobfree.com,adfahc@r.postjobfree.com Contact No. : +91-958*-***-***

Marital Status : Married

Address : N-384, Sector- 25, Noida, India.

Summary

● Extensive experience working as Front Office Executive and Office Coordinator.

● Technical experience in using Microsoft Office and different OS platforms like Windows 9x/ME/2000/XP.

● Experience preparing and submitting tenders.

● Effectively organize the Travel and Hotel bookings as required by the organization.

● Experience handling all inbound and outbound calls.

● Organizer of couriers, file works, vendor payments and surveys.

● Rendered secretarial support to manager and coordination with different departments.

● Organized interviews, meetings and handle many administrative and sales activities.

● Assisting the senior in responsibility areas like scheduling meetings, day-to-day operational work, seeking appointments etc.

● Maintain expense reports and claim reimbursements.

● Maintains and compiles Monthly Reports, VIP movement, Overseas Travel Reports

& submits the same to the senior.

● Providing administrative support by drafting of routine correspondence such as faxes, mails and letters etc.

● Meet & Greet visitors of the senior.

Work Experience

Company From To Last Position Held

Ecom Express Sep 2015 Till Now CS Executive

Synergy Waste

Management Pvt. Ltd. Nov 2013 Aug 2015

Front Office cum Office

Coordinator

Olina Professional

Cosmetic Pvt. Ltd. Jul 2012 Jun 2013

Front Office cum Office

Coordinator

Cosmo Herbal Pvt. Ltd. Mar 2011 Jun 2012 Front Office cum Office Coordinator

Veetech Associates Nov 2004 Dec 2004 Office Coordinator Noida Snap Shot Mar 2001 Mar 2004 Office Coordinator Horizon Human

Resources and

Management Services

Nov 1997 Feb 2001 Office Executive

Professional Experience

1. Customer Support Executive, Ecom Express., Delhi The company is one of the Leading in logistic Company all over India. Responsibilities:

● Generating MIS report on daily basis like first mile connectivity report & last mile reports(Reverse Pickup)

● Handling Reverse RTS Account of Snapdeal.

● Follow up with RTS Centre for Pickup and delivery’s.

● Follow up with branch for reverse shipment which got uploaded in system before cut off.

● Take follow up and get average time for connection and plan for cut off.

● Ensure inbound line-haul performance is timely in order that the processing center and outbound haul-line are unaffected.

● Daily communications and monitoring the performance report with branches & North coordinator.

● Co-ordinate with customers for problems related to shipment.

● Handling Customers escalations regarding reverse pickup taking branches in co- call for getting cases closed on spot. q

● Coordination with ops for regular pickup and monitoring the pickups Status.

● Resolving Client quires on mails related to PODs & Manifest mismatch shipment.

● Sharing Weekly performance to customer and follow up with the defaulted locations for improvement

2. Front Office cum Office Coordinator, Synergy Waste Management Pvt. Ltd., Delhi

The company is one of the Leading Service Providers for Bio-Medical Waste Management in India.

Responsibilities:

● Communicate both informally and formally scheduled meetings with management, subordinates and peers.

● Handling the entire Front office/Reception which includes handling incoming calls, attending to all walk-in clients, and candidates.

● Arrange travel through internal or external agencies

● Maintaining proper inventory of office stuff and stationary, managing attendance software, handling other day to day activities.

● Vendor Management and coordinate with sales team. 3. Front Office cum Office Coordinator, Olina Professional Cosmetic Pvt. Ltd., Delhi

The company is a manufacturer of cosmetics and office is in Jahangirpuri, Delhi. Responsibilities:

● Assisting the senior in responsibility areas like scheduling meetings, day-to-day operational work, seeking appointments etc.

● Booking and arranging domestic air tickets.

● Organizing all hotel & travel bookings.

● Handling incoming and outbound calls and courier. 4. Front Office cum Office Coordinator, Cosmo Herbal Pvt. Ltd., Delhi The company is a manufacturer of cosmetics with manufacturing unit in Baddi and head office in Delhi.

Responsibilities:

● Coordinating the sales activities.

● Arrangement of domestic air tickets.

● Organizing all hotel & travel bookings.

● Handling incoming and outbound calls.

● Handling incoming & outgoing courier.

5. Office Coordinator, M/s Veetech Associates, Delhi The company is involved in marketing of companies such as Rockdril India, Surface International Gamzem Plast Pvt. Ltd.. & Atlas Copco. Responsibilities:

● Organizing Task Force and Experts Committee meetings.

● Rendering MIS and secretarial support to manager.

● Coordinating with different departments.

● Experience preparing and submitting tenders.

● Dealing with vendor payments and requirements.

● Looking after the file work.

● Handling incoming calls and answering queries to provide solution.

● Keeping record of outgoing & incoming couriers.

● Handling customer satisfaction surveys.

● Organizing all hotel & ticket bookings.

6. Office Coordinator, M/s Noida Snapshot, Noida

The company is involved in advertisement publishing. Responsibilities:

● Coordinating the activities of sales officers team.

● Coordinate with computer operator & publishing department.

● Coordinate the activities of sales team.

● Provide all administrative support to the sales team.

● Preparation & schedule of weekly meetings.

7. Office Executive, M/s Horizon Human Resources and Management Services, Noida

The company is involved in manpower consulting.

Responsibilities:

● Arrangement of domestic tickets.

● Organizing all hotel & travel bookings.

● Supervise all travel arrangements of the inbound marketing groups.

● Train other staff in the use of office equipments (e.g. computers, fax machines etc.)

● Handling incoming and outbound calls.

● Schedule of interviews.

Significant Achievements

● Recognition of good work done in managing front office and administrative work.

● Participated and organized various office activities and functions.

● Participated in Inter-School Essay Competition.

● Participated in Cultural Activities at School Level. Educational Qualifications

● Graduate .

● Diploma in Fashion & Textile Designing in year 1997.

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