Service Representative Customer
Resume:
DEBORAH BALMES
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
************@*****.***
Pasig City Philippines
S K ILLS
Leadership
Communication
Public Speaking
Customer Service
Oriented
Organizational skills
Sales Skills
PRO FILE
Worked as a customer service representative/call center agent. I understand good customer service is paramount when working on the phones with the ability to solve problems and proper handling of people concern. TASKS
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; Implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
EDUCATIO N
1995-1999 Bachelor of Secondary Education
National Teachers College
Major in English and Literature
Licensed Teacher - License No. 0700497
Adviser for Journalism English Department
DEBORAH BALMES
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
************@*****.*** -
Pasig City Philippines
WORK EXPERIENCE
FREELANCE TRAVEL AGENT
September 2018 up to present
CUSTOMER SERVICE REPRESENTATIVE / ADMIN
DUBAI HOLIDAYS
January 2015 – August2018
Travel Agent/Sales
• Provide assistance in Dubai Tourist Visa / Tickets / Tours
• Give Accurate rules and regulations when it comes to traveling / visiting Dubai
• Make tour packages
• Assist passengers for exit or visa change
• Collect payments from clients
• Meet the clients at the airport if needed
VIRGIN AUSTRALIA
March 2014 - January 2015
Quality Specialist
• Demonstrated ability to arrange travel for business and holiday customers
• Providing the best possible options for cancelled and changed schedule S K ILLS
Leadership
Communication
Public Speaking
Customer Service
Oriented
Organizational skills
Sales Skills
AMERICAN EXPRESS ONLINE TRAVEL
April 2011- March 2014
Customer Service Representative
• Provide ticket transactions processing
• Offer sales and services along sales policy development
• Provide replies to consumer inquires for general information as well as package travel information
• Provide hotel reservation bookings along with specifications for direct consumer package
UNITED AIRLINES
August 2008 - March 2011
CSR/QA Apprentice
• Provided necessary monitoring for the corporate accounts selling
• Examined and worked out processing of credit checks.
• Provided necessary monitoring for the corporate accounts selling
• Examined and worked out processing of credit checks.
• Provide hotel reservation bookings along with specifications for direct consumer packages.
Contact this candidate