COLLEEN JOYCE RICAFORT

Aglanot, Dumarao, Capiz

095******** adfagd@r.postjobfree.com

OBJECTIVE

Online English Tutor with two years of experience teaching English as a second language. Successful at teaching classes via video conferencing. Well-versed in English language rules, idioms and standard practices. EXPERIENCE

Rocky English, I-Xue Inc.

April 2018 - February 2020

Online ESL Teacher

-Participated actively in course discussions, promoting students to participate and interact with one another.

-Communicated with students using online learning platforms, webcams and headphones.

-Identified and addressed problems with course content or technology. Inspiro

May 2017 - July 2017

Call Center Representative

-Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales by 10%.

-Resolved customer complaints timely and efficiently to satisfy customers and encourage future transactions.

-Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints. EDUCATION

West Visayas State University

2014-2018

Bachelor of Arts in English

SKILLS

Empathetic listener and persuasive speaker

Easily understands and solve basic technical problems. Handling complaints from parents, clients, customers, or citizens.