Training Software
Resume:
Patricia Berrini, SPHR, SHRM-SCP
Las Vegas, NV 89110
Phone: 610-***-****
********@*****.***
Summary:
Lead Instructional Design consultant recognized for ensuring client satisfaction while meeting organizational goals, business objectives and project deadlines.
Over 15 years’ experience in technology based learning (curriculum design/development, e-learning, instructor-led training (ILT), virtual training and blended solutions).
Proven track record negotiating high-stakes S&P 500 environments while managing multiple projects from needs assessment through to implementation and evaluation.
Strengths:
Performing needs analysis to ensure appropriate project scope and focus
Partnering/collaborating with shareholders and subject matter experts
Making complex concepts and processes accessible to learners
Providing emphasis on practical application with just-in-time tools and job aids
Sensitive to varied learning styles; able to leverage social and mobile learning trends
Expertise:
Software skills: Articulate Storyline, Adobe Captivate v9, SuccessFactors/Plateau (LMS administration), PowerPoint animation (strong graphic style), Adobe Presenter, Adobe Connect (web-based training), Adobe Audition, Word, Snagit or FullShot (image editing), Remark Office OMR … and more
Personal qualities:
Flexible, confident, ‘easy to do business with’, ‘all-weather’ worker with a sense of humor
Results oriented team player, independent self-starter with a strong work ethic
Tech savvy …. Quick to learn new software, processes, systems and technologies
Professional Experience:
Lead Trainer (Onsite and Remote work) 10/2015 – 3/2016
JP Morgan Chase Wilmington, DE
Designed, developed blended training solutions in support of a workflow enhancement project that will affect over 300 users and multiple functional areas (Business owners, Operations, Legal, Compliance, Corporate Fair Lending) for JP Morgan Chase Operations. Responsible for the creation of technical reference guides, end user job aids and the delivery/facilitation of targeted training sessions. Created eLearning modules in Adobe Captivate (CBT) used for ongoing systems training.
• Partnered with Subject Matter Experts (SMEs) to learn the process and workflow solution
• Identified and made recommendations regarding course design, technology, and delivery options
• Designed computer-based, instructor-led, web-based, and blended course materials, including: technical reference guides, job aids, computer-based trainings, and simulations
• Maintained instructional materials to ensure accuracy and alignment with current processes and technology
• Facilitated web-based training
• Partnered with business stakeholders to evaluate training program effectiveness
Patricia Berrini
Training & Development Consultant 7/2012 – 10/2015
The University of Pennsylvania, HR Learning & Education Philadelphia, PA
Researched, designed and developed Ivy League caliber Curricula, Courses and online learning modules at the University of Pennsylvania. This included a new highly successful Professional Development Curriculum for HR Learning & Education; STEP UP has become the ‘first rung’ of four, on Penn’s Professional Development ladder. Introduced and developed a Gallup’s Strength Based Leadership 3-course series ‘custom training’ for Penn’s departments and teams. Served on the Knowledge Link (LMS) Core group and the Knowledge Link task force on Reports and Notifications. Handled a diverse portfolio of additional responsibilities at Penn including:
Design and facilitation of classroom programs on a variety of leadership/management topics
Creation of eLearning modules using Articulate Storyline; this included a Penn specific HR/Finance training module on the Fair Labor Standards Act
LMS course administration with Plateau by SuccessFactors enterprise software
Provided comprehensive one-on-one Career Coaching for Penn staff
Implemented a scanned process for automating data capture from paper learning evaluations
Created Learning & Education content for HR Communications TWITTER feed and MyHR newsletters
Lead Instructional Designer 3/2011 – 3/2012
The Vanguard Group (Consultant PDG) Malvern, PA
Planned, designed, developed polished eLearning modules and blended training solutions for Vanguard, a global financial organization. Collaborated and partnered with business stakeholders and subject matter experts to ensure that needed changes occurred in targeted business processes and procedures. Determined appropriate training delivery methods for program content. Projects included the redesign, development and piloting of a new hire curriculum as well as the creation of engaging learning simulations for technical application and systems training.
• Evaluated and then redesigned Vanguard’s OTG new hire training curriculum. Substantial modifications were made to both content and training delivery methods. Proposed and implemented interactive methods of instruction designed to engage adult learners. (Feedback to date indicates these changes will substantially increase new hire satisfaction and ease crew’s transition to a wide range of new positions.)
• Spearheaded innovative solutions that combined Captivate and Adobe Presenter to leverage the best features of both applications
• Achieved high client satisfaction through upbeat, conversational styling and the use of non-linear navigation to better serve a wide range of skill levels
• Developed highly rated Siebel CRM eLearnings (Beginner and Intermediate levels) for Vanguard’s Financial Advisor Group. (These modules enhanced Vanguard’s ROI because they also function as just-in-time job aids)
• Performed need assessments and requirement gathering including interviews, business process research and targeted focus groups. Drove project objectives and delivery timelines
• Monitored business needs, client feedback and industry trends
• Led design of training content, storyboards and scripts
• Mentored team members in Adobe Captivate, Adobe Presenter, Adobe Audition, script writing and learning development best practices
Patricia Berrini
Product Analyst and Instructional Designer 6/2001 - 10/2010
Gravic, Inc. Malvern, PA
Gravic is an international private software company which develops end user and enterprise applications to gather data and provide data availability and business intelligence, best known for Remark Products (Remark Office OMR) and Shadowbase.
Devised and implemented strategic direction for software learning initiatives. Planned, designed, developed and delivered a curriculum of training modules for three proprietary Remark software product lines. Managed multiple projects and priorities in a deadline driven environment, including tracking and managing project timeframes and budgets. Determined impact to resources, schedules and clients. Analyzed training outcomes and organizational needs to develop additional training programs. Advocated for the customer’s perspective in software development. Provided first and second level customer technical support.
• Led project team to create and deliver customized training solutions for client base.
• Designed and delivered customized trainings and virtual trainings (via Microsoft Live Meeting), instructor-led trainings, webinars and asynchronous eLearning training modules using Captivate.
• Demonstrated mastery of adult learning motivation and methodology (WIIFM).
• Recognized for superior client relationships as measured by satisfaction survey metrics and customer feedback comments.
• Coordinated with SMEs and other team members when needed to prepare trainings for new software versions as released.
• Developed participant and facilitator materials including training manuals as appropriate.
• Evaluated effectiveness of programs and courses. Presented analysis and outcomes to Executive Management, business partners and software customer base.
Education and Training:
The University of Massachusetts at Amherst – MFA
State University College at Buffalo – Bachelors in Education
Langevin Learning Services - How Adults Learn
Gallup Certified Strengths Consultant and Coaching - 2015
Technical Training:
Penn State Great Valley (2 Multi-Course Certificates Earned)
Linux / Java – 2000
Client / Server – 2001
Honors, Awards & Professional Affiliations:
Member, ATD
Member, SHRM
Gravic, Inc. Business Builder Award, 2003
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