Accounts Receivable/Collections professional
Resume:
Nancy J. Murdock
Garland, TX 75043
Email: **********@*****.***
Work Experience:
Universal Agent: US Bank, Mortgage Services, (Kelly Services), Irving, TX. April 2020 - Present
• Responds to borrowers experiencing hardship due to Covid 19 o Lets borrowers know the forbearance is part to the CARES Act of 2020 o Verifies borrower’s information to ensure person on the phone is authorized to make changes to account o Provides information of Covid 19 forbearance (suspension of payments) to include information about possible payback options of suspended payments
o Completes forbearance applications for borrowers
• Processes borrowers payments
• If unable to help borrower, transfers calls to the appropriate department o “Warm” transfers calls; getting appropriate department on the phone before transferring o Explains what the situation is and what the borrower needs so they don’t have to repeat themselves Accounts Receivable/Collections: Alsco Linen, Fort Worth/Dallas, TX, May 2017 – March 2020
• Responsible for all aspect of collecting funds from customers
Produced monthly 30-daty to 180-day plus aging reports for all customers at beginning of month
Contacted customers by email
o Provided statement and invoices as needed.
o Used standardize letters depending on 30-day past due or 60-days or more past due
Entered accounting notes in database indicating what was sent and to whom
Called customers to get payments or payment commitments
Processed credit card transactions to person who ran the credit card o Ensured all credit card information remained secured o In the event credit card transactions were declined, contacted customer and verified the card numbers were correct or asked for new credit card numbers
In the event customers failed to pay 60-day past due accounts and all communication efforts exhausted o Worked with Alsco local account managers to secure payment o Changed customer’s terms from credit to cash-on-delivery o Communicated change in terms to customer
o Continued attempts to collect on account
o Working with account managers, determined if account would be returned to credit terms once paid
When requested, provided statements and/or invoices to customers regardless of payment status
Ran daily statics through database to determine standing toward company requirements
Produced mid-month past due notice letters using database o Sent to all customers who had any entries in 30-day to 180-day fields o Emailed letters to customers with statements
o Provided invoices as needed
• Contacted customer about nonsufficient fund (NSF) checks
Gave them payment options
Ensured payment was made
For customer with more than one NSF check in a year, gave customer payment options other than checks Office Manager, Avian Flyaway, Inc, Rockwall, TX, May 2015 – February 2017
• Responsible for ensuring the smooth, efficient, and effective functioning of Avian Flyaway to include
Shipping and Receiving functions were timely by developing an Access Database that easily showed what was received and what was shipped to customers
Workflow planning to ensure upcoming installation jobs are scheduled and installers assigned to the jobs
Ensured all required supplies were available for upcoming
Ensured communication between installers, sales, and management to ensure all are appraised of status of jobs
Cashier, Home Depot, Garland, TX, August 2014 – July 2015
• Responsible for accurately checking out customers in the Garden Center, in the Pro area (contractors and trade’s person area), and on the main register area.
• Responsible for helping customers at the four Self Check Out area
• Worked in Garden Center cleaning and watering product Office Manager, Bram Flynn Associates, Dallas, TX, August 2007 – July 2014
• Responsible for ensuring the smooth, efficient, and effective functioning of Bram Flynn Associates to include
Ensured Account Receivable and Accounts Payable were accurate and current by developing an Access Database to track Accounts Receivable timeliness
Shipping and Receiving functions were timely by developing an Access Database that easily showed what was received and what was shipped to customers
Workflow planning to ensure incoming equipment was repaired in a timely manner and scheduled customer visits so larger, more complex equipment may be repaired
Maintained the Loaner logs to ensure loaned equipment was accounted for at all times and ensured timely return of such
Completed payroll functions to include issuance of checks
Ordered office supplies and supplies for the repair of equipment
• Building manager for the office complex
• Answered phones, took messages and relayed message to appropriate person and maintained office calendars
• Made travel arrangements for Company employees, both domestic and foreign Have additional experience in:
• Retail management
• Retail merchandising
• Cash handling
• Performance management and progressive discipline; both teaching and as a supervisor
• Human Resources
• Computer Software Applications training
• Air Force Veteran with experience in:
Human Resources to include Headquarters level management
Enlisted Management training/education
Education:
Accounting Major, Brookhaven College, Dallas County Community College, Farmers Branch, TX MA, Human Resources Development, Webster University, St. Louis, MO BS, Management/Human Resources Management, Park College, Parkville, MO AAS, Instructor of Technology & Military Science, Community College of the Air Force, Maxwell AFB, AL AAS, Resource Management Technology, Community College of the Air Force, Maxwell AFB, AL Completed five levels of United States Air Force Enlisted Professional Military Education
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