Customer Service Mortgage
Resume:
HILLARY KRACHT
***** ******** ****** 619-***-**** *.******@*****.***
Murrieta CA 92563
OBJECTIVE
Responsible and punctual individual looking for a fulfilling position that can broaden my career and education. Twelve years experience in the customer service industry. Six years experience in the office setting. Client and customer front facing with deescalations and problem solving with ease.
EXPERIENCE
Seniors Helping Seniors 09/2018-Present
Senior caregiver
Companion care, bathing, errands and medication reminders, house cleaning, exercise
Aerotek- 2018/2018
Compliance analyst
Writing responses to consumer complaints for a third party mortgage servicing company.
Compliance purpose regulations
Handling Better business bureau complaints
Handling CFPB consumer complaints
Informative Research 2014/2018
Customer service, outbound/inbound call representative
Updating credit reports for mortgage lending purposes
Handling CFPB compliance forms
Deescalating calls with clients and/borrowers
Consumer disputes
Tax devision
Corelogic 2012/2012014
Customer service, outbound/inbound call representative
Updating credit reports for mortgage lending purposes
Handling CFPB compliance forms
Deescalating calls with clients and/borrowers
Consumer disputes
Tax devision
Makeup Artistry
Freelance
11/14/2011 - Present
Product sales Wedding Special FX Avante garde Natural Glamour
Hairstylist
11/14/2011 - Present
Color Specialist hairstyling
Wedding portfolio Advanced colorist Haircutting specialist
Customer Service
Cinnabon
04/01/2006 - 07/08/2007
Food Preparation Lobby Cleanliness Cashier
Drink preparation
Hostess
Mimi's Cafe
07/06/2007 - 10/18/2008
Greet and Seat new customers
Drink Preparation
Lobby cleanliness
Open and Close the entrance door for each guest Bathroom Cleanliness
EDUCATION
Ashford University- 3.8 2016-2018 bachelors degree in business. 2016-2018
Bellus Academy- Licensed in cosmetology and makeup artistry graduated 2010-2011
Grossmont Community College 2008-2010
AWARDS AND ACKNOWLEDGEMENTS
Employee of the month several times throughout my time at Informative Research for outstanding work ethic and work completed
Won a trip to Knotts Berry farm for being a great employee with Informative research
REFERENCES
Amy Morse- Ex co-worker/friend 5 years.
Amy Montgomery- ex Boss 5 years
Carrie Coker-Aviliotis- Ex co worker/Friend 17 years
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