Front Office Customer Care

REMINGTON MUJURU

Tel 780-***-****

*****@*******.**.**

SUMMARY OF SKILLS/ABILITIES

Punctual, responsible, critical thinker, reliable and extremely organized along with excellent ability to plan, coordinate and direct

Able to confer with clients to determine needs, requirements and find effective solutions

Highly responsible professional with superior interpersonal and problem solving skills

Eager to learn and to take on new responsibilities and challenges with a range of practical skill to include attention to detail and thoroughness

Dedicated, hardworking individual with an aptitude for learning and able to work well under minimal supervision or as part of a team

EMPLOPYMENT HISTORY

Operator Ledcor Highway Maintenance Sep 2018 to Apr 30, 2019

Operate snow-plow trucks, wheel loaders, and other heavy equipment as required

Assist with Labourer duties as required (this involves heavy lifting and standing/walking for extended periods of time)

Performed other related duties as assigned

Truck driver (Westcan Edmonton) Apr 6, 2015 to Sep 2018

Perform pre/post trip inspection

Operate Truck (SUPER B) in a safe way, driving defensively and courteously always

Able to maintain my route schedule

Utilize my customer care relations

Operated all company equipment including an onboard computer & communicated well with dispatch

Maintained a clean & fueled and safe truck

Preparing Straight Bill of lading, for Shipper, Transporter and Consignee

Coach driver Diversified Transportation Fort McMurray AB Apr 2013 to Dec, 2017

Perform pre/post trip inspection

Operate coach in a safe way, driving defensively and courteously always

Able to maintain my route schedule & Charter Work around Alberta

Utilize my customer care relations

Use of onboard computer

Front Desk Manager (Days Inn Yellowknife) July, 2010 – March, 2013

Yellowknife

Register arriving guests and assign rooms,

Process group arrivals and departures, Take, cancel and change room reservations,

Process telephone calls, Provide information on hotel facilities and services,

Provided general information about points of interest in the area,

Provided information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables,

Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims,

Exchange foreign currency, Processed guests' departures, calculated charges and received payments,

Balanced cash and completed balance sheets, cash reports and related forms,

Maintained occupancy statistics, Customer service oriented, Follow emergency and safety procedures,

Worked with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying),

Keyboarding, Perform light housekeeping and cleaning

Front Desk Clerk (Holiday Inn Express) 2005-2008

Birmingham United Kingdom

Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding, Perform light housekeeping and cleaning

Front Office Supervisor (Elephant Hills Hotel and Victoria Falls Safari Lodge) 1990-1997

Zimbabwe

Ordering of stationary, Conducting Front Office staff meeting, Attending hotel and HOD

meetings, Preparing of staff duty Rota, Supervising front office departments, Problem solving

Pre locating of guest rooms, Meeting with VIPs and making sure that there request are met,

Checking for special request on guest booking and making sure they are met before they arrive,

Communicating with other departments to make sure guest needs are met, Making sure that front office staff meet the dress code of the hotel/Lodge, making sure front desk staff has enough float money

Bus Driver/Group Supervisor (Abercrombie and Kent Safaris) 1997-2000

Zimbabwe

Drove bus to transport passengers over specified routes to local and distant points according to schedule

Booked accommodation for clients

Booked activities for clients

Collected tickets and cash fares

Conducted tours and provided information on tours to passengers

Recorded cash receipts and transactions

VOLUNTEER EXPERIENCE (Salvation Army) 2009

Windsor, Ontario

Parking

Sorting and distributing food supplies

EDUCATION

Additional Courses

Principle of Management 2011

Human Resource Management 2012

Business Communication 2012

Macro Economics 2012

Entrepreneurship & Small Business 2012 Police Access Course 2004

Computer Training (ECDL) 2006 - 2007

Customer Services AT&T (Canada) 2009

WHMIS 2011

References Available Upon Request

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