Engineer Software

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R. Madre Joana Zonca, 400 - Brazil - SP – Osasco

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I’ve been working in the Information Technology area for 20 years in the Project, Solutions and Support Department on international companies.

Great experience working on project management (local and global), system integration with ERP and data base, system validation, IT compliance, SOX, hardware solution development, software development using PMI, SAFe and Agile Scrum methodologies. System administration in the Windows and Mainframe environment, working with SAP and Active Directory. Responsible by the interface between the business department and the internal and external IT service providers.

CERTIFIED: Scaled Agile SAFe® 5 Certified Program Consultant, ITIL Foundation Certified, Scrum Fundamentals Certified, CDIA+ by Comptia, Auditor for FSC certification by SGS, QDM Practitioner by Fedex EEDDUUCCAATTIIOONN and Solution provider Silver by Lexmark. MBA – Project Management Fundação Getúlio Vargas (FGV) Concluded on 04/2014 Graduated on Computer Science (BS) Universidade Cruzeiro do Sul Concluded on 2005 Mechanic Technician E.T.E. Getúlio Vargas - High Technical School Concluded on1999 LLAANNGGUUAAGGEESS

Portuguese Native

English Advanced

Spanish Advanced

French Basic

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10/2014 06/2020 Fedex Express

(An American company)

"Release Train Engineer

09/2011 10/2013 Dassault Systèmes Brazil

(A French company that belongs to the Dassault Aviation Group, software solution provider in 140 countries)

"Solution Specialist

04/2010 08/2011 Ricoh Brazil InfoPrint

(A Japanese company, ECM and Printing solution provider in 200 countries)

"Solution Specialist

07/2008 04/2010 Semp Toshiba Brazil

(A joint venture between the Japanese group Toshiba and the Brazilian group Semp, IT equipaments builder)

"Solution Support Analyst

02/2007 03/2008 Ricoh Brazil

(A Japanese company, ECM and Printing solution provider in 200 countries)

"Solution Support Analyst

01/2004 09/2006 HP - Hewlett Packard Brazil

(An American company, service and equipment provider)

"Bilingual Support Analyst

05/1999 06/2003 AWK Informática Ltda

(A HP and Oracle partner, specialist in Risc servers)

"Solution Support Analyst

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I have been the Release Train Engineer for the FEDEX Integration with TNT, coaching and supporting the Scrum Masters in the solutions development for all the systems integration. I have been responsible by implement the Scaled Agile SAFe methodology in South America, supporting and training the IT and business department.

I have been responsible by facilitate the ART events, processes and assist the teams in delivering value. I have been responsible by communicate with stakeholders, escalate impediments, help manage risk and drive relentless improvement.

I have been responsible by managing IT Projects (local and global) using the PMI, Agile, SAFe and Scrum methodologies, working as a Business Partner making the interface between the development and business departments.

I have been responsible by selecting the team to work on the Project, software evaluating and validation to check if the software attends the user requirements. I have been responsible by Software implementation, evaluating the requirements and functionalities, specifying the configuration, optimizing the human resources and equipment used. I have been responsible by search for new software solution, checking the usability, cost and benefits. I have been responsible by managing external IT service providers, pricing quotation and technical purpose developing.

I have been developing solutions for track and plan in the logistics and transportation departments. I have been responsible by auditing to check the operational standard and security procedures. I have been developing the budget for projects, key performance indicators, reports to use on the decision process.

I have been responsible by managing the Service Level and Help Desk performance, coordinate the Help Desk team scheduling and work time.

I have been responsible by perform and develop Help Desk, Cisco and Nexus executive reports. I have been responsible by understand the customer needs and IT environment to develop the PLM

(Product Lifecycle Management) solution for customers in the UNIX, LINUX and WINDOWS environment. I have developed workflow and document management solutions using ECM tools. I have developed projects using the PMI methodology, using software to manage the print environment, billing the printed documents, document capture and Enterprise content manager software. I have supported in English and Portuguese users in many tools, Windows environment, Office, SAP, Windows Network, wireless Network, Mainframe Applications. IINNTTEERRNNAATTIIOONNA

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Implementing SAFe® with Program Consultant Certification USA The University of Memphis 01/2018 Business Transformation Tech Experience France Dassualt Systèmes 01/2013 Software solution for Aerospace and Defense Industry. Software solution to Manage CAD software.

Software to manage bill of material, change management and collaboration. Software configuration in the 3D EXPERIENCE.

ENOVIA Unified Live Collaboration and Program Central. Business Transformation Sales Experience Monaco Dassault Systèmes 01/2013 3D Experience Solutions.

Consumer Package Good Software Solutions.

Energy Software Solutions.

Software and Hardware configuration for Software Solutions. TTRRAAIINNIINNGG SS

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Agile Scrum Master Training – IT Partners;

Scrum Agile Project Management Training – Ka Solution; SOX Sarbanes Oxley – CompanyWeb TI;

ITIL V3 Training – Ka Solution;

COBIT Foundations 5.0 – Ka Solution;

Preparatory to PMP Certification (Project Management Institute) –Training. Preparatory to CDIA+ Certification (Certified Document Imaging Architect -GED/ECM) - Ricoh Latam. Preparatory to Solution Provider Silver Certification - Lexmark. Preparatory to FSC Certification (Forest Stewardship Council) - SGS Treinamentos. DOT (Data Variable Software) - Ricoh Latin America. Web Designer - SENAI Humberto Reis Costa.

Oracle 8i and SQL - Tekno Software.

ENOVIA RANGER PROGRAM – Dassault Systèmes.

Able to Talk for TECHNICAL SALES ENOVIA V6 Enablement – Dassault Systèmes. Balanced Scorecard Training– Fundação Getúlio Vargas. Cost Management Training – Fundação Getúlio Vargas. IT Management Training – Fundação Getúlio Vargas.

Human Resources Management – Fundação Getúlio Vargas. AADDDDIITTIIOONNAALL

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Awards:

LAC IGNITE AWARDS - 07/2019 – Fedex Express

For individual contributors that deliver vision focusing on the Purple Promise. Bravo Zulu by the IT Vice President – 06/2019

For Leading the Change in LAC, while supporting Renewal s SAFe/Agile. LAC Divisional Awards – QDM Award - 03/2017 – Fedex Express For successfully using of project management process by QDM. MINORI - 11/2007 - Ricoh of Brazil

For successfully services on the MONSTER MAYHEM BRAZIL. Customer Champion Awards - 02/2006 - Hewllet Packard For successfully providing service excellence, making customers experiences positive. Sports:

Karateka black belt - 4 DAN (degree) and Karate teacher in the free time.

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