Medical Manager

Page *

Phyllis Pinon

Address: ***** ******** ***, ****** ** 33556

Phone: 310-***-**** Email: *********@*******.***

LinkedIn: https://www.linkedin.com/in/phyllis-pinon-a8b15122/ Health Information Management Director / Trainer or Operation Manager As a result-driven and highly skilled health management professional, I am committed to delivering exceptional solutions to the complexities associated with healthcare and other sectors. My vast experience of 15 years in the two major sectors

(Education & Healthcare) has empowered me with skills that prove to be highly essential for a leader as well as lucrative for an association. My key ability is to solve even the most complex intricacies and enables organizations to excel in the segment. Moreover, my core strength lies in assessing a business’ needs, exploring its strengths, and coming up with befitting solutions for the areas where the company needs. A master’s in management and Organizational Development, I ensure effective operations by streamlining project requirements, team responsibilities, and other aspects. I emphasize a strategic focus across all clients and enhance overall operations through innovative systems and performance standards. These vital attributes help me draw exemplary operations for my employers.

I build dynamic and passionate teams, coach them, nurture their skills, and lead them to strive to achieve desired organizational goals. In addition, I arranged regional training sessions to enhance their effectiveness, which further helped them achieve organizational and professional goals. My vast experience empowers me with skills like the effective collaboration with cross-functional teams to create efficiencies in day to day activities. The richness of this skill allows me to function efficiently across many teams and drive me to take the business to new verticals. I am a highly motivated leader with exemplary team leadership skills, which helps me drive various teams to manage the task efficiently and perform to the fullest potential.

~A highly skilled and motivated professional with a superb work ethic and vast experience, I look forward to associate with an organization where I can leverage my full potential and yield expected results. Skill Areas: Abstract Information for Ease of Use Analyze and Disseminate Health-Related Data Retrieve, Compile & Present Accurate Data Building Effective Relationships Solution-Oriented with Exceptional Critical Thinking Project Management Change Management Interpret Legalities Understand the Quality Improvement Process Diversity Training

PROFESSIONAL EXPERIENCE & CREDENTIALS

ADVENTHEALTH, TAMPA, FL

Document Imaging Manager (SEP 2018–FEB 2020)

At AdventHealth, expanding the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind, and spirit.

Developed document imaging services for multiple Hospitals within West Florida Division

Implemented improvements overall for AdventHealth West Florida Division

Ensured efficient operations throughout West Florida Division

Managed continuous review and improvement of processes and services for all hospitals

Implemented process improvements to decrease costs and improve service for applicable stakeholders

Developed regional training to enhance the effectiveness of employee achieving business goals

Designed new training material for new hires

Adapted quickly to changing organizational needs

Made recommendations to upper-level management on key areas for improvement Phyllis Pinon

Phone: 310-***-**** Email: *********@*******.***

LinkedIn: https://www.linkedin.com/in/phyllis-pinon-a8b15122/ Page 2

Professional with proven ability to lead seamless EHR implementations across a variety of settings

Did site evaluations, customer surveys, and team audits as part of the quality assurance program

Managed day-to-day operations for the 30-member team

Facilitated on-site staff training and developed processes and procedures to increase accuracy

Always trained current employees on additional job positions to maintain coverage of roles FLORIDA HOSPITAL NORTH PINELLAS, TARPON SPRINGS, FL Leadership Development Trainer (July 2018−Sep 2018) Florida Hospital North Pinellas is a skilled nursing facility offering the best therapy and care in Tarpon Springs.

Researched various training development options and making recommendations on which to use

Aligned training with overall business goals

Evaluated training materials and develop materials

Worked closely with Upper Management to create programs that strengthen core attributes of leadership

Created agenda, materials, and communications for training

Delivered curriculum to over 10 leaders

FLORIDA HOSPITAL NORTH PINELLAS, TARPON SPRINGS, FL Health Information Management Director (June 2012−Sep 2018)

Responsible for process flows related to electronic health record

Developed training for staff on electronic record upgrade

Developed training for staff on Meaningful Use initiatives

Created Policies, Standard Operating Procedures, and Working guidelines for Document lifecycle management

Worked with Business Records Management to develop electronic data archiving system where paper medical records are viewed and stored in electronic PDF format

Led medical records forms committee to identify form types

Provided onboarding to vendors on department operations

Proactively managed external vendor relationships

Utilized dashboard indicators to evaluate staffing levels to provide service that is timely

Set departmental productivity standards

Met personal performance standards by efficiently setting goals

Supported continuous interaction with physicians to include documentation quality improvement

Attended medical staff meetings to address issues

Monitored budget

Ameliorated operations by working with team members to find workable solutions

Managed 7-member team

TORRANCE MEMORIAL MEDICAL CENTER, TORRANCE, CA

Health Information Assistant Director (April 2009−April 2012) A locally governed, non-profit medical center, the purpose of Torrance Memorial Medical Center is to provide quality healthcare services.

Key stakeholder in employee engagement survey. Review needs and develop intervention strategies

Escalated identified risk trends to senior management

Created cost-savings and new solutions to existing problems through persistent research and innovation

Safeguarded company brand and improved customer satisfaction by exploring creative solutions to problems arising from deliverables

Closely worked with team members to deliver project requirements, develop solutions, and meet deadlines

Developed, wrote, and maintained a detailed troubleshooting guide and knowledge base for staff

Developed a Microsoft Access database for record rendition and medical record location

Created Policies, Standard Operating Procedures and Working guidelines for Document lifecycle management Phyllis Pinon

Phone: 310-***-**** Email: *********@*******.***

LinkedIn: https://www.linkedin.com/in/phyllis-pinon-a8b15122/ Page 3

Worked with Iron Mountain to develop electronic data archiving system where paper medical records are viewed and stored in electronic format

Attended medical records forms committee to identify form types

Achieved mutual agreements by working with all parties to reach win-win solutions

Maintained industry knowledge through continuing education, training and monitoring of industry publications

Managed over 50 employees

PROVIDENCE LITTLE COMPANY OF MARY, SAN PEDRO, CA

Health Information Manager (May 2008−April 2009)

A general medical and surgical facility, Providence Little Company of Mary Medical Center is a teaching hospital as well and provides comprehensive medical care that treats each patient holistically.

Managed budgets within facility-specific guidelines

Provided leadership with resolving issues

Planed future growth of the department

Met key performance indicators

Provided guidance in Regional Forms committee

Provided exceptional service to customers

Boosted operations by working with team members to find workable solutions

Worked closely with team members to deliver project requirements to meet deadlines

Discussed improvement strategies with each team member

Managed 10-member team

NEW HORIZONS COMPUTER LEARNING CENTERS, LANSING, MI Instructor (May 2006−April 2008)

'New Horizons Computer Learning Centers offers an extensive selection of vendor-authorized training and certifications from top technology providers.'

Took part in workshops and training sessions to improve skills and learn new methods for classroom instruction

Made the best and effective use of learning processes through research and development of innovative learning methods

Taught over 10 students per class

Lectured full classrooms of adult students on various Healthcare subjects

Created engaging and informative lesson plans that incorporated multiple learning modalities to help students grasp a complex concept

DAVENPORT UNIVERSITY, FLINT, MI

Adjunct Instructor (Mar 2005−May 2006)

Davenport University is a private and non-profit university with campuses throughout Michigan.

Developed unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention

Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning

Attracted students with insightful and compelling classroom discussion of topics relevant to course work to boost student learning and retention

Used lectures, discussions, and demonstrations to increase learning and classroom success

Monitored student assignments, attendance, and test scores and entered an online database to provide real-time progress monitoring

Integrated current events and cultural themes into course materials

Conducted classes for 20 students

Phyllis Pinon

Phone: 310-***-**** Email: *********@*******.***

LinkedIn: https://www.linkedin.com/in/phyllis-pinon-a8b15122/ Page 4

Education & Certifications

• Master's: Management and Organizational Development, 2005, Spring Arbor University - Flint, MI

• Associate of Applied Science: Health Information Technology, 2001, Baker College - Flint, MI

• Registered Health Information Technician – 2000 to present

• Certified Trainer in Development Dimensions International – 2017

• Six Sigma Lean Black Belt Professional - 2020

Accomplishments

• Responsible DNFB/Provider Holds as it pertains to the HIM department.

• Knowledgeable in Clinical Documentation Improvement Leadership Developer Trainer.

• Assessed various training and development options and made recommendations on which to use.

• Aligning leadership training with overall business goals.

• Consistently evaluating training materials and develop materials to ensure they are up to date.

• Developed Document Imaging services for multiple Hospitals within West Florida Division

• Seamless EHR implementations across a variety of settings

• Decisiveness, conflict resolution skills, negotiating skills, confidence, and creativity.

• Develop instructional materials that include course plans, objectives, lab activities, and evaluation tools.

• Customer-oriented approach that allows problem-solving and improve performance. Affiliations

• Member, American Health Information Association, 2000 to Current Technical Skills

• Microsoft Office, Cerner, Athena, and EMR

Contact this candidate