Good communication skills, enthusiasm, ambitious, good customer, l

Wissal Hattab

Visa status: NOC

Date of birth: **/09/1991

Country: Tunisia

Marital status: Single

E-mail: ************@*****.***

Mobile: 70459886

PROFILE:

Recognized ability to communicate with customers’ needs and handling complaints. Provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling technique as well as implement additional process that drive profitability. KEY SKILLS:

Team working, positivity and Creativity, energetic and inviting personality, good management and good communication skills, qualities of organization and tactfulness of speech.

EDUCATION:

● (2015) Enrolled in linguistics master

● (2014) Degree in English language

● (2014) Degree in Computing.

● (2013) Fundamental license in French language, literature, and civilization

● (2010) Baccalaureate Art section

PROFESSIONAL EXPERIENCE

(2018-2019) Assistant manager ‘Boggi Milano Qatar’

Duties:

Greeting visitors on arrival, and dealing with all customer questions about the products and services the company offers.

Operating cash registers, managing financial transaction and balancing drawers.

Achieving established goals and increase store sales to achieve the target.

Analyze and interpret retail data and ensuring store schedule

Good knowledge of the product fabric, the tailoring and the menswear.

Help in the display designers and the create of window

(2016-2018) Secretary and translator in newspaper ‘ la presse ”

Duties:

I answer the phone, take messages or refer calls to appropriate member.

I arrange meetings and coordinate conference room schedules. In advance of meetings, I assemble background materials and set up the meeting space and attend meetings and prepare summaries of the meeting outcomes.

I handle Incoming and outgoing mail and faxes. i open, review, sort and distribute the mail to the appropriate recipients. i maintain email lists, and distribute information to my office manager

I review outgoing correspondence for grammar, correctness and completeness, and insures that appropriate material is attached.

I assist the interviews with my manager and ensuring translated texts conveys original meaning and tone.

(2015-2016) Assistant Manager in a French Company “Bouygues Telecom Directness”

Duties:

Working side by side with a general manager.

Track the progress of weekly monthly and annual objectives.

Evaluate employee performance and identify hiring.

Leadership and organizational abilities.

(2015) Receptionist in a clinic ’ les berges du lac’.

● Duties :

● Helping and greeting visitors in person,scheduling appointments and records, or on the telephone answering or referring inquiries.

● Reassuring and comforts patients by anticipating patients anxieties.

● Protect patients rights by maintaining confidentiality of medical, personal, and financial information.

● Contributes to team effort by accomplishing related results as needs.

(2013-2015) French Education Teacher in a Private High School "Eben Rochd"

Duties:

Explain the lessons clearly.

Facilitate reading to the students.

Create a perfect emotion in the classroom. (I have given private lessons for students in high and primary school Years during my schooling)

(2011-2012) Kind Garden Teacher "The Geniuses”

Duties:

Responsible for child's first education experience, their teaching focuses on introducing basic subjects and concepts such as coolers and alphabets.

Kind garden teacher instruct students and teach them valuable social skills.

Use a variety of activities and instructional methods to motivate and stimulate children's abilities.

(2007-2011) Sales Women (Even Summer During Holiday in Several Shops And Craft Fair “Zara, Mac, And Polaris")

Duties:

Great the clients with a pleasant demeanor.

Help customers to choose the suitable product.

I Must insure that the client is satisfied

The ability to stay calm and pressure and to deal with any complain. TRAINING :

General insurance agent ‘Assurance

Biat ‘.

● Analyze clients current insurance policies and suggest additions or changes.

● Call potential clients to expand their customer base, and maintien electronic and paper records .

● Help insurance companies to generate new business by contracting potential customer and selling one or more types of insurance .

Marketing agent ‘ Mediterranean Tourism Company’ .

● Create and maintain client account and prepare sales presentation .

● Research and analyze internet sales and advertising trends.

● Promote advertising and marketing materials and strategies.

● Online advertising need interpersonal communication, persistence and creativity.

Language :

● Arabic : native language

● English : fluent

● French : fluent

● Italien : good

Computing :

● Word

● Excel

● Power point

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