Employee Relations Manager

* ****

Jamie Washington

Address: *** ***** ****** ***. *** Bolingbrook, IL 60440 Email: *************@*****.*** Phone: 708-***-**** PROFESSIONAL EXPERIENCE:

HUMAN RESOURCES LEADER with 8 years of talent management, culture, human resources business partner, global, and expatriate experience at Fortune 500 companies in the healthcare, education, risk and insurance industries. Impact business results through human capital strategies and processes. Passionate about maximizing the potential of individuals, teams, and organizations by aligning people resources to strategic goals through a culture of diversity and inclusion. STRATEGY: annual operating plan, business redesign, HR lead to executives, multi-year strategic plan. ENVIRONMENTS: corporate, division, emerging market, start-up, global, mergers & acquisitions. LEADERSHIP: change agent, coach, confidant, developer, thought partner, team member. EXPERTISE: change management, culture transformation, customized business solutions, engagement, leadership development, leader transitions, onboarding, organization design, performance management, succession planning. Adtalem Global Education

Culture Director, Innovation Center of Excellence July 2019 - present

• Drive an effective and efficient Innovation culture, team and program across the organization.

• Internal consultant for senior executive leaders regarding culture strategy. Through consultation, I work to identify, manage and execute strategic priorities for the organization related to Culture, Diversity, Inclusion & Innovation.

• Design, develop, implement and manage programs, services and initiatives designed to enhance the talent, culture, business and community by promoting and driving inclusion practices that impact the engagement of our workforce.

• Provide direct coaching and thought partnership to executives, working with them and their respective teams as a trusted partner, insight and advice relating to people, teams and culture

• Partner with HR to integrate D&I along with innovation into talent practices like succession planning, recruiting, development and learning. Partner with marketing, strategy, operations, consumer insights, etc. to identify new / deeper diverse business opportunities and practices.

• Leads and develops podcasts, trainings and ideation sessions regarding strategy and innovation to help foster an innovation culture empowered by diversity throughout the organization. Global Human Resources Manager February 2019 – July 2019

• Supervises a Global HR team. Functional work for the team includes Employee Relations, Talent Acquisition, Talent Development, Benefits, Compensation, Project Management and HR Technology for the US, Caribbean, Europe and Asia.

• Responsible for creating the team design, duties and general organization of work.

• Establishes departmental and interdepartmental procedures for communication and partnership with field HR to improve operational efficiencies that leverage technology and provide improved service.

• Acts as primary interface for Senior Leaders within HR on all project work streams. As the liaison I present project status, recommended actions, synergies, areas of opportunity along with budget implications.

• Manages the semi-annual engagement survey program for the organization. This project includes: Contract/SOW negotiation, the creation/execution of the project plan that outlines the communication and survey distribution strategy. Partners with leadership to distribute survey results and provide HR insights. Prepares engagement summaries for the CEO and other key stakeholders to ensure appropriate action planning. 2 Page

Project Manager, Human Resources December 2017 – February 2019

• Responsible for driving excellence in the planning and execution of a wide variety of one-time and cyclical projects.

• Develops project plans that include: key deliverables aligned to strategic priorities, cost management, interdependences, milestones, risks, assumptions, constraints, change management and overall project timeline.

• Leads negotiation of contracts for renewal for several HR vendors and functional areas within HR.

• Supports forecasting and budget planning activities for Human Resources. Provides guidance to SVP, HR on options for savings and increasing HR efficiency.

• Leads the coordination of HR M&A activity to include HR due diligence, acquisition integration, and divestiture transition work streams.

Employee Relations Manager November 2016 – December 2017

• Effectively investigates and implements resolutions to allegations of workplace misconduct in an effort to minimize risk to the organization. Collaborates with HR leaders, Legal, and other key stakeholders as needed on situations that have potential for broad exposure. Leads investigations into concerns of discrimination, harassment, workplace violence, pay equity claims, etc. Aon plc. January 2015 – November 2016

Senior HR Generalist

• Provided advice and counsel on performance management issues by partnering with colleagues, managers and other business leaders to address performance concerns.

• Responds to questions from colleagues and managers related to the interpretation of HR policies/processes. Supports managers with how to interpret company policy as well as state and federal laws governing our employees. Examples include time card administration, attendance policies, overtime, certified disabilities covered under ADA or FML, etc.

• Responsible for partnering with new hires within HR during the onboarding process to host training. EDUCATION:

Business Management Major & Sociology Minor - Loyola University Chicago Bachelor Business Administration (B.B.A.)

COMPUTER SKILLS AND VENDORS:

Microsoft Office Suite, Workday, SalesForce, ADP Enterprise, iCIMS, Adobe Suite, UltiPro, Navex, ImageNow, Bswift, Fidelity PSW, Equifax, IRI, Korn Ferry Hay Group, Qualtrics, QMarkets, JIRA, Teamwork, Microsoft Teams

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