Recruiting Coordinator

Ulises Juanchi Cruz

Recruiting Coordinator

510-***-**** • *****************@*****.*** • Bay Area, CA • LinkedIn

SKILLS

Scheduling (Schedulr)

Microsoft Office Suite/G Suite

LinkedIn Boolean Search

BlueJeans Video Conferencing

Interview Management (FBR, Interview manager)

Outlook

Interview scheduling

Excellent Customer Service

Analytical skills

Fluent in English and Spanish

EXPERIENCE

Facebook, Menlo Park, CA January 2020 – Present

Recruiting Coordinator Extern

Coordinate scheduling of 75+ interviews for the Network Engineer and Facebook Connectivity teams, working primarily with hiring managers/directors, recruiters/sourcers, administrative assistants and candidates, ensuring all stakeholders experience a smooth interview process and candidates leave with a positive experience

Manage an SLA queue, opening up to 10 full scheduling loops daily for potential interviewers and shadows, and assess interview scheduling deadlines to ensure all scheduling requests are fulfilled within 24 hours and scoring at 100% candidate favorability

Facilitate 10+ weekly meet and greets for onsite candidates, verifying identity and punctuality, escorting to interview room and provide brief tours and history of the company to generate a good introduction to company culture as ambassador

Support 2 hiring pipelines working with managers and 100+ interviewers on a weekly basis with the necessary virtual tools to execute a smooth interview process, including the setup of travel arrangements, BlueJeans Video Conferencing, Google Draw, fielding questions, and troubleshooting communication tools

Communicate between 100+ internal and external stakeholders through Schedulr, Microsoft Outlook, Workplace and Interview Manager weekly to ensuring information shared is secured and maintained a high level of confidentiality

Facebook, Menlo Park, CA Sept 2018 – Sept 2019

Global Security Operations Operator

Analyzed situational issues (medical, task approvals, badge requests, immigration holdings) and served as first line of communication to dispatch units, creating detailed incident reports, creating tasks for faulty equipment and assessing priorities to requests, to maintain Facebook employees and property are safe

Managed 400+ incoming and outcoming emails in addition to hundreds of direct phone calls regarding a variety of issues, including facilities, business travel, and lost badges, across North America and Northwest Facebook buildings with an average response time between 2-5 minutes and dispatching the proper unit, with 100% user satisfaction, storing documentation of action steps taken on Excel sheets for future reference

Facebook, Menlo Park, CA March 2017 – Sept 2018

Lobby Officer

Assisted over 300+ employees in daily inquiries and questions while also providing excellent white-glove customer service, resulting in a better brand of the company

Handled over +200 daily visitors, vendors, and facilities check-ins and verified tasks approvals to ensure proper access on campus

Monitored C-Cure 9000 and Genetec systems for monitoring and access control of all people coming on site and directed visitors and vendors to check in into the Visitor Management System (VMS) to ensure safety and fast experience

EDUCATION

Year Up, Menlo Park, CA Sept 2019 – Present

IT Help Desk Trainee

Completed coursework in Information Technology, Professional Skills and Business Communications, with specialized training in Project Management, Recruitment, and Excel

Served as Project Manager for Social Entrepreneur Project, earning second place

Perfect Attendance

Chabot Community College, Hayward, CA September 2014 – May 2016

A.S.-T. Administration of Justice

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