Manager Customer Service
Resume:
Quincy J. White
**** ***** *** ***** **** # ****
North Las Vegas, NV 89030
**********@*****.***
Dear Sirs:
I am actively seeking an opportunity at a demanding, fast paced multi-tasking company. With multiple years of experience including progressively responsible experience in providing training and support to department managers, executives, and coworkers, I have become equipped with a multitude of skills, and I would like to continue on a path towards growth.
Throughout my career, I have consistently demonstrated for my employers an exceptional ability for meeting organizational objectives and demands. In addition to my interpersonal skills, I am an adept event planner and not afraid of initiative or tackling the tough tasks and challenges that may arise from time to time. Combining excellent organizational skills with hands-on technical knowledge, and my superior memory for details and a strong work ethic, I am a self-starter with the ability to analyze business operations and recommend strategies to improve performance.
Always maintaining professionalism and using discretion when handling confidential data, I am a competent "people person" who works effectively in a fast paced environment as a team player. I have excellent interpersonal skills, can pay keen attention to detail, and my follow-through skills, which are very important in the field of customer service, are always done with the intentions of making the customer feel comfortable.
If my abilities meet your company’s needs, I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience. Thank you for your time.
Best regards,
Quincy White
Quincy J. White
2125 North Las Vegas Blvd # 1120
North Las Vegas, NV 89030
**********@*****.***
OBJECTIVE:
To obtain employment at a demanding fast past company
KEY SKILLS:
Computer Literate Interpersonal Skills
Conflict Resolution Customer Service
Multitasking Critical Thinking
EDUCATION:
2007 Parkridge Private School
General Studies
Long Beach, CA
WORK HISTORY & EXPERIENCE
Jul 2017 - Current / William Hill Sports Book
Sportsbook Ticket Writer
Las Vegas, Nevada
Maintain a compliant environment in the Sportsbook at all times when working. Adhere to Gaming Control Board reporting requirements. Post information enabling patrons to wager on various races and sporting events. Receive, verify, and record patrons' wagers. Scan and process winning tickets presented by patrons and payout winnings for those wagers. Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards. Communicate and promote our menu of sports betting options to customers. Provide a high level of customer service and answer all customer questions to the best of your knowledge. Ensure that Drinks Tickets are issued in accordance with Company procedures. Communicate with Sportsbook Manager to resolve issues in a timely and professional manner. Work to resolve customer disputes/complaints and escalate to direct supervisor when needed. Undertake additional tasks contributing to the operations of the Sportsbook, as requested. Develop a knowledge of betting offers and actively communicate and push betting offers to customers. Assist Sportsbook Manager to resolve bet queries in a timely manner. Actively support effective team member induction and training.
Jun 2016 - Feb 2017/ Toys R Us
Stock Crew Associate
Las Vegas, Nevada
Replenished a shelf, bin or pegged area with stock and transporting merchandise by hand/pulling. This also includes picking up loose pieces of merchandise from the floor. Physically remove of goods from a truck and putting empty pallets, security cages, and transfers back on the truck. Re-merchandise any selling space, to regroup items, or to make space for new merchandise. Took empty cardboard cases from the sales floor to the baling machine. Operated blade-type instrument designed for opening cased merchandise, as well as returning the blade to its non-operational position when not in use. Returned merchandise to its proper location on the sales floor as designated by aisle layouts. Manually placed price shelf labels on lip below merchandise or on scanner peg hooks. Moved merchandise to and from the perimeter and gondola overstock areas and requires climbing a ladder up to 12 feet. Other duties as assigned by store management.
Feb 2015 – Jun 2016 / Smith’s Grocery Store
Grocery Associate
Las Vegas, Nevada
Created an environment that enables customers to feel welcome and appreciated by answering questions regarding products sold. Recommended products to customers to ensure they get the products they want and need. Collaborated with fellow associates and promote teamwork to help achieve company and store goals. Stayed current with present, future, seasonal and special ads. Assisted cashiers with price checks and product replacement duties and by scanning and processing customer orders, processing tender and coupons, and following Front End scanning procedures. Labeled, stocked and inventory department merchandise. Assisted with daily, weekly and monthly price changes by updating shelf tags and signs. Participated in the inventory process and maintain an awareness of inventory and stocking conditions; noted any discrepancies in inventory. Manually attached price labels with a labeling machine. Stocked aisles; build and maintain displays.
Nov 2013 – Jan 2015 / Old Navy
Shipping and Receiving Associate
Las Vegas, Nevada
Inventory management. Prepared documents such as bills of lading, packing slip (FPN), and daily shipping log. Received incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; may process return shipments from customers. Posted shipment data in SAP and NAV. Contacted carrier representative to make arrangements and to issue instructions for shipping and delivery of materials. Followed up shipping schedule with customers. Performed physical count of finished goods after each production. Checked items to be shipped against BOL to ascertain that descriptions, quantities, lot number, product condition and destination are correct. Reported damages of finished goods with detailed information. Investigated any mis-shipment and report in detail. Conducted cycle count of finished goods periodically. Maintained department database, prepare routine reports, and file shipping/receiving records. Performed miscellaneous job-related duties as assigned.
References made available upon request
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