Instructional Designer/E-learning Developer

Kevin M. Oliver, M.Ed.

*****.******@***.*** 678-***-**** www.linkedin.com/in/kevinmoliver

Summary

I am an educated and seasoned adult learning professional, skilled and experienced in creating interactive and engaging online learning and instructor-led courses. I begin with needs analysis to determine learning objectives, approach, delivery method and timeline. I then author pages, interactive objects, video, audio, graphics, assessments and other course assets. Finally, I publish and distribute training materials, and facilitate classroom and virtual training. I seek to align my work with organizational goals, and am always committed to working with my team.

Knowledge/Skills/Abilities in Technical Communications

●Organizing, planning and implementing training needs in support of organizational and business goals.

●Employing project management, instructional design, and multimedia design principles to assess training needs, identify learning objectives, recommend learning strategies, and develop instructor-led and e-Learning curriculum.

●Developing instruments to measure training effectiveness such as achievement tests, questionnaires, simulations, interviews and performance checklists.

●Delivering classroom training, managing classroom activities, attendance reporting, and administering exams.

●Training environment build and LMS Administration, including maintaining the LMS platform, creating user roles, courses, and curriculum, setting up access and permissions, loading SCORM, AICC, and other standards compliant learning content, interfacing with vendors, and providing technical support.

●Technical writing to include requirements documentation, system/user manuals, white papers, release notes, newsletters, knowledge bases, and online help.

Tools

Articulate Storyline Adobe Captivate Adobe Creative Cloud MS Office WalkMe Lectora Vyond Canvas GoAnimate Camtasia Google G Suite Moodle Blackboard Microlearning Gamification Responsive Design 508 Compliance Animation Narration Graphics HTML5 Agile ADDIE Gagné’s Nine Events of Instruction Bloom's Taxonomy Kirkpatrick's 4 Levels of Training Evaluation Technical Writing Information Mapping Project Management PLM Research Wrike Facilitation ILT/vILT WebEx Zoom LMS SCORM 508 Sharepoint

Education

●Master of Education, Learning & Technology, Western Governors University

●Bachelor of Arts, Journalism/Information Systems, Georgia State University

Certifications

Microsoft Certified Professional Microsoft Office User Specialist WalkMe Builder Salesforce Skills Badges EpicCare Ambulatory + 12 badges EpicCare Ambulatory Curriculum

Portfolios

●E-learning Portfolio (Captivate/Storyline) https://koliveratl7.wixsite.com/main/portfolio

●Instructional Unit https://tinyurl.com/y6v3o94q

●“E-Learning Instruction for EMR Training” - M.Ed. Capstone Research https://tinyurl.com/ubmldzr

Professional Experience (10 years)

Instructional Designer/Analyst at Grady Health System

11/2015 – 7/2020

●Overseeing the planning, development and evaluation of instructor-led and online training for Epic EMR system applications (Ambulatory, Inpatient, CPOE, Cadence, Willow, Beacon, MyChart and Haiku).

●Managed stakeholder relationships, assessed training needs, designed curriculum, built interactive e-learning and multimedia content (using Captivate, Storyline, Photoshop, SnagIt, and Camtasia), mentored instructors and training developers, conducted classroom training and virtual training, and training environment/LMS administration.

●Key Accomplishments: Based on findings from an action research study I conducted, Grady leadership implemented my training program as part of EMR instructor onboarding and quarterly training. Received numerous awards for creating extensive training tutorial library and learning platform used by staff across the organization.

Instructional Designer/Lead Trainer at USF Health (Parker Healthcare IT)

04/2015 – 10/2015

●Supporting an Epic EMR system new implementation, developed instructor-led and online training, and delivered classroom training to physician, nurse, and other clinical users for the Inpatient and Ambulatory applications.

●Used ADDIE instructional design principles to project scope, develop effective instructor led and online training, created interactive e-learning (using Captivate, Storyline, Photoshop, SnagIt, and Camtasia), managed train-the-trainer sessions, oversaw go-live at-the-elbow support team, and training environment/LMS administration.

●Key Accomplishments: Serving as lead for e-learning redesign team, our efforts reduced training time by over 50%.

Instructional Designer at UCSF Medical Center (Zero Chaos)

05/2014 – 02/2015

●Supporting an Epic EMR system upgrade, developed online modules and multimedia content for Inpatient and Ambulatory application training.

●Applied instructional design (ADDIE) principles and e-learning development skills (using Captivate, Storyline, Photoshop, SnagIt, and Camtasia) to convert existing instructor-led curriculum to online format.

●Key Accomplishments: Working remotely, demonstrated reliability and kept pace in a deadline driven environment.

Instructional Designer/Lead Trainer at Stanford Children’s Health (CSI Companies)

01/2014 – 05/2014

●Supporting an Epic EMR system upgrade, developed instructor-led and online training, and delivered classroom training to physician, nurse, and other clinical users for the Inpatient and Ambulatory applications.

●Needs analysis, curriculum design, e-learning development with Adobe Captivate, and classroom facilitation.

●Key Accomplishments: Cut clinician training time in half by converting instructor-led training to online format.

Instructional Designer at AIG (Diversant)

07/2013 – 10/2013

●Plan and develop interactive online training courses for AIG’s insurance application claim processing application.

●Collaborate with SMEs, create storyboards, and author content using Captivate and Storyline.

●Key Accomplishments: Designed and developed training for the Claims division to increase employee proficiency by 35%, and portfolio retention from 12% to the target of 25%.

Instructional Designer/Lead Trainer at Children’s Healthcare of Atlanta

09/2012 – 05/2013

●Overseeing the planning, development and evaluation of instructor-led and online training for an Epic EMR system “Community Connect” new implementation at external partner clinics.

●Managed internal and external stakeholder relationships, employed instructional design best practices, built interactive e-learning and multimedia content using (Captivate, Storyline, Photoshop, SnagIt, and Camtasia), supervised instructors, facilitated stakeholder demos, and training environment/LMS administration.

●Key Accomplishments: With tight deadlines, successfully employed blended training approach to meet needs of over 100 users across more than 60 locations. Commended by client leadership for training experience our team delivered.

Instructional Designer/Lead Trainer at Novant Health (Mission Critical Technologies)

01/2012 – 08/2012

●Supporting an Epic EMR system upgrade, developed instructor-led and online training, and delivered classroom training to physician, nurse, and other clinical users for the Ambulatory application.

●Analysis, design, e-learning development with Adobe Captivate, and classroom facilitation.

●Key Accomplishments: Introduced a blended-learning approach that leveraged existing training assets and reduced need for classroom training by at least 50%.

Instructional Designer/Lead Trainer at Tampa General (CSI Companies)

05/2011 – 12/2011

●Supporting an Epic EMR system new implementation, developed instructor-led and online training, and delivered classroom training to physician, nurse, and other clinical users for the Inpatient and Ambulatory applications.

●Applied sound project management and instructional design methodologies in assessing training needs and designing curriculum, built interactive e-learning and multimedia content (using Captivate, Storyline, Photoshop, SnagIt, and Camtasia), supervised instructors, LMS administration, and created training system build to learning scenarios.

●Key Accomplishments: Contributed to organization’s 100% successful training adoption, and reduced classroom training needs by over 50%. Awarded for effective training development and delivery.

Instructional Designer/Lead Trainer at Bon Secours Health System (CSI Companies)

12/2009 – 05/2011

●Supporting an Epic EMR system new implementation, developed instructor-led and online training, and delivered classroom training to physician, nurse, and other clinical users for the Inpatient and Ambulatory applications.

●Analysis, curriculum design, e-learning development with Adobe Captivate, and classroom facilitation.

●Key Accomplishments: Oversaw 100% successful training adoption by the organization’s largest family practice (45+ member staff). Established training development approach to reduce classroom training needs by over 50%.

Instructional Designer at Cedars-Sinai Medical (Mission Critical Technologies)

1/2009 – 11/2009

●Serving as member of a Deloitte team managing an Epic EMR system implementation, created instructor led and distance learning on the Inpatient, Ambulatory, and Willow applications for physician, nurse, and other clinical users

●Cultivated SME relationships, shadowed and documented workflows, and used rapid e-learning design and multimedia tools to create interactive learning modules and video tutorials.

●Key Accomplishments: Created blended learning approach that reduced classroom training and effectively met the needs of a dispersed and highly mobile workforce.

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