Curriculum Vitae – Sinovuyo Mafanya

Date of birth: 11 November 1985 · Email: adfaa9@r.postjobfree.com

Mobile: 078-******* /073*******

Address: ** ******** ****, *********, ************

PROFILE

I am an ambitious lady who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills & I can speak isiXhosa, Zulu, Sotho and English fluently.

EDUCATIONAL BACKGROUN

Year: 2005- 2007

Qualification: BA in communications management

Institution: University of Fort Hare

Year: 2003

Qualification: Matric

Institution: Jabavu High School

Subjects: Maths, Biology, English, Xhosa, Afrikaans and Home economics

CERTIFICATES OBTAINED

RE 5 (Representatives)

FAIS

SKILLS AND COMPETENCIES

Time management

Team player

Communication skills & customer centred

Team worker

Work well under pressure

Results oriented

WORK EXPERIENCE

2014 – 2019: Senior Claims Administrator (death claims, retrenchment & disability claims)

Captured client data on the in-house system

Registered & assessed different types of claims

Managed emails & any correspondence received to relevant people

Verified claim documents as per standard procedure

Supervised claims administrators to ensure correct info is loaded on the system & claim is assed appropriately

Authorized claims to be paid or repudiate

Attended & Resolved queries with clients or allocate to relevant department

Assisted walk in clients with completion of claim forms

Prepared Monthly stats of work allocated, work registered, claims paid & claim repudiated

2012 – 2013: Debt Collection at Real People

Work duties:

Phoned clients to make arrangements for payment using in-house system

2011– 2012 Insurance Underwriter at Mutual & Federal (personal lines & commercial)

Work duties:

Processed quotes & updating policy info with new data received

Liaised with brokers & attend queries from them and clients

Contacted & Educate clients about product offered

Ensured highest level of client services

Ensured all reporting and administration requirements are completed

Prepared and compare quotes

Compiled monthly report

2009 – 2010 Claims Administrators at Zurich insurance (personal lines & commercial)

Work duties:

Registered & indexed new claims

Interacted with clients & brokers regarding outstanding documents

Captured data & assisted with general admin

Estimated loss value

Updated policies with information received

Assessed, finalize, pay or repudiate claim depending on the outcome

REFERENCES

Name: Mr Khulile Qeqe

Designation: Supervisor at Real people Assurance

Office number: 043-***-**** – extension 5897

Cell phone no: 071-***-****

Name: Miss Nolukholo Ndevu

Designation: Financial manager at Real people assurance

Cell phone no: 082-***-**** / 067-***-****

Office no: 043-***-****

Name: Ms Lumka Ndzwana

Designation: Claim Team leader at Zurich Insurance

Office Number: 011-***-****

Cell Phone no 083-***-****

Contact this candidate