David Althoff

***** *** ***** ****

Lakeville, MN 55044

Cell 612-***-****

Email: adfa9f@r.postjobfree.com

Objective: To seek a challenging position where I can use and expand my knowledge of customer service, delivery of goods and product.

Technical Skill:

Computers: Macintosh, PC Computer base

Operation Systems: Mac OS X, Windows 10

Office Applications: Microsoft Office 2000 through Office365, Microsoft Office for Mac OS X version.

Other Skills: Basic SQL Scripting and Java Scripting used for ODBC.

HP Service Desk user, HEAT, ITSM, Cherwell Ticketing System

PC hardware and AV equipment

Network Trouble Shooting (TCP/IP, DNS, DHCP)

MangedIP Phone System from TDS Telecom

Certifications: Microsoft Certified Professional (MCP #100976516)

A+ Certified Professional (ID # Comp10598451)

Customer Support Specialist (Help Desk Institute #CSS200228)

Work

Experience:

March 2020 Erickson Technology

Preset Service Tech

IT Support for Dental Offices. Install and move computers, Printers, Monitors. some active directory work Support dental software issue for digital cameras. Help cover service desk when not doing service calls to dental offices. Remoter into dental offices computers to fix common issue with software and hardware and also remote to servers to fix issue on them.

January 2020 SWM International

February 2020 IT Support

IT support for office and manufacturing plant. Main job was imaging computers and help with printing issues.

April 2013 Oneneck IT Solutions

November 2019 It support

Provide internal support for employs location in MN, WI, IA, CO, AZ and remote workers around the United States. Creating and disabling user accounts in mutable domains. Granting access to business functions application to users after proper documentation and request by Managers and owners of the application. Trouble shoot application issue of end users, document and solve the issue using Cherwell ticketing system. Create documentation for end users use and internal IT. Create a scope of work for projects. Manage inventory of computers used by end users and replacement of when warranties are up on them.

Other duties managing local phone system (TDS Manage IP Phone), Maintain Backup of Laptop using Microsoft Data Protection Management. Maintain equipment used offices and Data Centers, replace hardware, install Servers or move equipment as needed. Manage audio visual equipment used by customers, Sales, and Executive Team

January 2011 Factory Motor Parts

January 2013 IT Support

Provided technical support employees at it has 96 warehouses in 17 States and its headquarters. Troubleshooting issues with desktops, laptops, printers, servers, switches, routers, general network connectivity. Software trouble shooting Microsoft Windows, Microsoft Office, Ubuntu and Untangle.\

Education: St. Cloud State University St. Cloud, MN

B.S. in Applied Psychology with an emphasis in Special Education

Graduated: Fall 1997

References: Upon request

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