Sales Customer Care
Resume:
ANOUAR AQACHMAR
Career Overview
Dedicated customer service professional with 5 years, experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
PROFILE
Name: Anouar Aqachmar
Age: 24 years old
DOB: 21ST August 1995
Nationality: Moroccan
Religion: Muslim
Civil Status: Single
CONTACT
PHONE:
Address:
Khalifa City A, 12th Street Alforsan Resort
Abu Dhabi (UAE)
EMAIL:
******.*******@*******.***
SKILLS
Strong Work Ethic
Handling Pressure
Fast Learner
Team Work
Communication
Customer Care
Up Selling
Negotiation
TECHNICAL
Computer literate particularly
MS Office (Word, PowerPoint, Outlook, Excel )
Opera Knowledge
(EMPOWER GUEST EXPERINCE) Knowledge
Marsha System Knowledge(Basics)
HIGHLIGHTS
Skills with Telephone inquiries
Multi - tasker
Organized and able to prioritize
Excels at conflict resolution
Knowledgeable and Friendly
Time management ability
Self-starter
Proficient people person
LANGUAGES
ARABIC
Native or Bilingual Proficiency
ENGLISH
Full Professional Proficiency
AWARDS & HONORS
Nominated for the weekly excellence recognition programmer
MEA 2019 Best Hotels in region
In (EMPOWER GUEST EXPERINCE)
EDUCATION
Tripoli, Sidi-Abultif School.
Baccalaureate Secondary Education
2013
WORK EXPERIENCE
Marriott Hotel Al Forsan (Senior At Your Service Agent)
Abu Dhabi
2017- 2020
Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result. Ensure handling all guest requests as well as taking guest order.
(CID Agent)
To supervise and insure the CID data entry has been properly entered to CID system as per county/company policy. Providing documentation needed from guests as a requirement by the government.
Cleveland Clinic Abu Dhabi (caregiver)
2016 - 2017
Assisting with personal care, basic food preparation
Sofitel Luxury Hotels Rabat (Waiter)
Moro 2014
Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages.
House of Fashion BHS (Sales Associate)
Libya
2013
Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Achieving excellent customer service, while consistently meeting the store's sales goals.
CROSS TRAINING & CERTIFCATIONS
Government Relations Officer (2019)
Completed 40 hours on How to Handle all visa matters. Maintain a good database and tracking systems of passports, visas, licenses...etc. Responsible for all hotels’ licenses process Maintain a good filing records related to PRO tasks Maintain a good and healthy relationship with the authorities Attend all colleagues’ requests and in a timely manner Assist the Talent & Culture team and hotel colleagues in day to day operations.
Sales &Marketing (2019)
Completed 60 hours of the Overview of the sales member and overall responsibility of the team, difference between the sales segments (EBC, and pro-Active sales) overview of the marketing team and the overall responsibility of the team.
Overview of the Events team and the overall responsibility of the team (how events planning and sales work together)
Restaurant Service (2014)
Completed 3 months of Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
REFERENCES
Name : Sajan Thomas
Position : At Your Service Supervisor
Official Company Emile : *****.******@********.***
Name : Saad Mizhar
Position : Supervisor, Food Service Delivery operation
Official Company Emile : E *******@***********************.**
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