ANOUAR AQACHMAR

Career Overview

Dedicated customer service professional with 5 years, experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

PROFILE

Name: Anouar Aqachmar

Age: 24 years old

DOB: 21ST August 1995

Nationality: Moroccan

Religion: Muslim

Civil Status: Single

CONTACT

PHONE:

+971-**-***-****

Address:

Khalifa City A, 12th Street Alforsan Resort

Abu Dhabi (UAE)

EMAIL:

adfa95@r.postjobfree.com

SKILLS

Strong Work Ethic

Handling Pressure

Fast Learner

Team Work

Communication

Customer Care

Up Selling

Negotiation

TECHNICAL

Computer literate particularly

MS Office (Word, PowerPoint, Outlook, Excel )

Opera Knowledge

(EMPOWER GUEST EXPERINCE) Knowledge

Marsha System Knowledge(Basics)

HIGHLIGHTS

Skills with Telephone inquiries

Multi - tasker

Organized and able to prioritize

Excels at conflict resolution

Knowledgeable and Friendly

Time management ability

Self-starter

Proficient people person

LANGUAGES

ARABIC

Native or Bilingual Proficiency

ENGLISH

Full Professional Proficiency

AWARDS & HONORS

Nominated for the weekly excellence recognition programmer

MEA 2019 Best Hotels in region

In (EMPOWER GUEST EXPERINCE)

EDUCATION

Tripoli, Sidi-Abultif School.

Baccalaureate Secondary Education

2013

WORK EXPERIENCE

Marriott Hotel Al Forsan (Senior At Your Service Agent)

Abu Dhabi

2017- 2020

Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result. Ensure handling all guest requests as well as taking guest order.

(CID Agent)

To supervise and insure the CID data entry has been properly entered to CID system as per county/company policy. Providing documentation needed from guests as a requirement by the government.

Cleveland Clinic Abu Dhabi (caregiver)

2016 - 2017

Assisting with personal care, basic food preparation

Sofitel Luxury Hotels Rabat (Waiter)

Moro 2014

Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages.

House of Fashion BHS (Sales Associate)

Libya

2013

Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Achieving excellent customer service, while consistently meeting the store's sales goals.

CROSS TRAINING & CERTIFCATIONS

Government Relations Officer (2019)

Completed 40 hours on How to Handle all visa matters. Maintain a good database and tracking systems of passports, visas, licenses...etc. Responsible for all hotels’ licenses process Maintain a good filing records related to PRO tasks Maintain a good and healthy relationship with the authorities Attend all colleagues’ requests and in a timely manner Assist the Talent & Culture team and hotel colleagues in day to day operations.

Sales &Marketing (2019)

Completed 60 hours of the Overview of the sales member and overall responsibility of the team, difference between the sales segments (EBC, and pro-Active sales) overview of the marketing team and the overall responsibility of the team.

Overview of the Events team and the overall responsibility of the team (how events planning and sales work together)

Restaurant Service (2014)

Completed 3 months of Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

REFERENCES

Name : Sajan Thomas

Position : At Your Service Supervisor

Official Company Emile : adfa95@r.postjobfree.com

Name : Saad Mizhar

Position : Supervisor, Food Service Delivery operation

Official Company Emile : E adfa95@r.postjobfree.com

Contact this candidate