Assistant Customer Service

JILLIAN SANTOS

**** ******* **** **. • 615-***-****

*******.********@*****.***

Health has always been an important subject in my life ever since I could remember. I have a passion caring for others and observing their growth. I am prepared to make a meaningful contribution and I would appreciate the opportunity to discuss any questions or comments.

EXPERIENCE

08/18- Present Starbucks Barista– Austin Peay Campus

Clarksville, TN

Providing customer service – takes orders, make coffee, tea and other drinks to customer specifications servicing with a smile.

Operating cash register and credit card machines

Field customer complaints or questions.

Clean coffee machines and restaurant areas

06/18 – 08/18 Silver Angels

Clarksville, TN

Home care facility for the elderly

Gained experience in dealing with Alzheimer, Dementia, Stroke and amputee patients.

Assisted in eating, bathing, oral care, personal hygiene, light housekeeping and meal preparation

12/15- 12/17 Quiznos

Dickson/Nashville, TN

Restaurant Assistant – Various positions and experience

Prepared customer orders

Balance daily sales, closed deposits

Open and closed facilities

Trained new staff

Built customer service relationships to attract and retain customers

Handle customer complaints

EDUCATION

2014-2019

BACHELOR'S OF SCIENCE: HEALTH HUMAN PERFORMANCE

AUSTIN PEAY STATE UNIVERSITY – GPA: 3.0

2010-2014

HIGH SCHOOL DIPLOMA

DICKSON COUNTY HIGH SCHOOL – GPA: 3.6

SKILLS RELEVANT COURSES

Dependable

People Oriented

Compassionate

Highly motivated /Determined

Optimistic/ Grateful

Positive personality

Can manage stressful high passed environments

Team player

Computer skills include: Microsoft Word, Excel, PowerPoint, Outlook

Consumer Health

Nutrition Science and Application

Intro to Pre-Physical Therapy

Principle Strength and Conditioning

Anatomical Kinesiology

Fitness Assessment and Exercise

Sports Physiology

Physiology of Exercise

ACTIVITIES

•Community Service

Instruct 4th grade student dance and gymnastics moves

Observe, critic, evaluate

• Salvation Army

Organized and cleaned facilities

Worked in the thrift store

• Mission 615

Serve lunch to the homeless

Participate in a weekly outreach with the inner-city underprivileged children

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