Sales Service

Michael C. Hargrave ****.*.********@*****.***

*** * **** ** *** 607, Raleigh, NC 27603 828-***-**** www.linkedin.com/michaelhargrave/

Team-first sales leader who has taken on complex tasks in the areas of software service sales, new business development, product management, and customer relationships. Able to adapt to any situation and work, both inside and outside of the duties assigned to get the job done. Served seven deployments for a special operations unit in high-pressure environments producing top-level intelligence products. Currently performing as an account sales director in a highly successful software service sales and digital transformation company.

• Team Leadership • Salesforce Expertise • Sales Forecasting

• Software Service Sales • Product Management • Training & Development

• Business Development • Project Management • Tactical/Strategic Planning

PROFESSIONAL EXPERIENCE

Blue Acorn iCi, Raleigh, NC 2017-Present

Account Sales Director

• Ran business development activities for the company sales team with a goal of generating $2m in new business in 2018. Created $4m in new business in 2018 and nurtured client relationships that remain with the company to date

• Researched, acquired, and set up initial engagement of $30,000 with a client. Independently led the development process of that client over the course of a year. Grew this client into a $2m client with a 3-year engagement, the longest in company history. Developed relationships with key stakeholders to include the C-suite

• Under tight deadlines, intense client and external pressure, closed $1.7m with a client in a three-week period in Q4 2019, a 40% increase above projections. Executed this effort across multiple lines of business and stakeholders

• Jointly managed company relationship with external partners and internal stakeholders improving efficiency

Harrison and Star, New York, NY 2016-2017

Account Supervisor

• Consistently found creative solutions to client requests while working in a high stress pharmaceutical launch brand, managing complex digital and print programs across multiple channels, providing proactive guidance to clients

• Oversaw the tactical development process and tactical plan design for multiple channels of work to include digital and print marketing materials while maintaining client contact at all levels to ensure brand initiatives are achieved

• Managed the financial portfolio for an $11 million dollar pharmaceutical account to include statements of work, purchase orders, financial forecasting, fee recommendations and monthly client meetings to ensure brand success

Siemens Healthcare, Cary, NC 2015-2016

Product Management

• Conducted market research and competitive transparency studies into market competition leading to service development improvement and driving market revenue and growth in a $1.2 billion dollar industry

• Led service product development campaigns causing improved workflow and a streamlined contract management system with a growth of over $30 million dollars in one fiscal year and significant impact on competitor’s margins

• Unilaterally managed service leadership and marketing projects resulting in increased revenue and business process changes with improvements in customer satisfaction, to include a Net Promoter Score gain of 4 points in 2016

Salient Federal Solutions, Sierra Vista, AZ 2013-2014

Intelligence Instructor and Course Manager, Source Operations Course

• Researched and developed new ways to improve course material to include implementing an entirely new training scenario in a course re-design phase resulting in 40 highly trained intelligence personnel, ensuring mission success

United States Army 75th Ranger Regiment, Columbus, GA 2005-2012

Human Intelligence Collector

• Conducted liaison and planning with members of all four services, the Central Intelligence Agency and Federal Bureau of Investigation in a deployed environment to ensure team success in capturing High Value targets

Infantry Squad Leader

• Led an 8 man team and equipment valued in excess of over $5,000,000, resulting in no loss of life or equipment

EDUCATION

North Carolina State University, Raleigh, NC 2014 - 2016

Master of Business Administration, Marketing

Appalachian State University, Boone, NC 2000 - 2004

Bachelor of Science, Criminal Justice

PROFESSIONAL DEVELOPMENT

• Marketing Guest Lecturer for The United States Military Academy at West Point 2017

• BB&T Leadership Institute Emerging Leader Awardee 2016

• Iraq Campaign Medal (Three Stars) and Afghanistan Campaign Medal (Three Stars) 2005-2013

Contact this candidate