Service Representative Customer

Cheerful and upbeat Customer Service

professional with history of exceeding

customer and patron expectations.

Calm and composed in stressful

situations with successful record of

reducing customer dissatisfaction

through acknowledgment, decisive

communication and focused solutions.

Expert at finding win-win solutions.

Personable and dedicated Customer

Service Representative with extensive

experience in customer service

industry. Solid team player with

upbeat, positive attitude and proven

skills in establishing rapport with

clients. Motivated to maintain

customer satisfaction and contribute

to company success. Specialize in

quality, speed and process

optimization. Articulate, enthusiastic

and results-oriented with

demonstrated passion for building

relationships, cultivating partnerships

and growing businesses.

Credit card payment processing

Report creation

Retail sales customer service

Microsoft Office expertise

Call center experience

Sales expertise

Technologically savvy

Inbound and outbound calling

Problem-solving abilities

Office equipment proficiency

Brinks Home Security

Customer Service Representative Farmers Branch, TX 03/2020 to Current

Asked probing questions to determine service needs and accurately input information into electronic systems. Assessed customer needs and upsold products and services to maximize sales.

Informed customers about billing procedures, processed payments and provided payment option setup assistance. Reviewed account and service histories to identify trends and issues.

Peloton Interactive Inc.

Customer Service Representative Plano, TX 10/2018 to 01/2020

Delivered service and support to each customer, paving way for future business opportunities.

Set up and activated customer accounts to maintain QA satisfaction levels.

Documented conversations with customers to track requests, problems and solutions.

Educated customers on special pricing opportunities and company offerings.

Mr. Cooper Mortgage

Customer Service Associate Longview, TX 08/2017 to 11/2017

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Consulted with customers to determine best methods to resolve service and billing issues.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Alanna

Stimpson

M. ***************@*****.***

C. 757-***-****

Carrollton, TX 75006

Summary

Skills

Experience

AS

High School Diploma

Robert E. Lee

Tyler, TX

06/2015

Education and Training

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