Social Media Engineer
Resume:
Ikon Team Support-Alterra Mountain CO, Laguna Hills, CA 2019-Present
Troubleshoot software issues. Provide excellent customer service.
Answered customer questions and handled escalations while selling ski passes.
Managed invoices, resolved billing issues. Trained new staff.
Project Support Coordinator-Rockwell Collins, Los Angeles, CA 2018
Used project management skills, collaborated with developers and architects as SME, enhancing train software deliverables over multiple projects. Wrote proposals, RFP’s, and contracts and estimates.
Maintained project scopes and tight deadlines, organized project meetings and submitted Engineering releases.
Modified project documents and maintained project schedules, ensuring scopes and sprints were met.
Billed outstanding PO'S and Purchase requests, opened new and maintained existing WBS numbers.
Maintained BOS Project financials and labor reports, monitored Fixed Price and Time &Material balances.
Test Engineer -UFA INC, Burlington, MA 2015 – 2017
Used project management skills, collaborated with developers and architects as SME, providing aircraft solutions for Lockheed Martin Raytheon, and the FAA.
Tracked project deliverables and software changes, maintained delivery schedules and contract support.
Negotiated contract terms, made purchasing decisions, gave estimates, opened new WBS Numbers.
Consulted diverse customers, researched/defined customer and aviation simulation requirements for realism and FAR compliance, implemented findings to meet customer needs in kick off meetings, selling UFA products.
Collaborate with managers to meet customer needs and improve company products.
Enroute Lab Manager-Raytheon, Oklahoma City, OK 2013 - 2015
Monitor lab systems, identify potential issues, and implement corrective measures, ensuring smooth and efficient operations to support the FAA Air Traffic Control Optimum Training Solution Program.
Facilitate training and development for 50 employees, including staff training and ATC development.
Provided analysis, initiated ATC operation efficiency improvements.
Provided oversight for ATC procedural and technical functions.
Maintained daily training operations within allocated budget.
Managed software development, and new software release projects/testing, including WBS numbers.
MOUNT SAN ANTONIO COLLEGE, AUG 2011-DEC 2012
Associates of Science: Aviation Science
SAN DIEGO STATE UNIVERSITY,
Bachelor of Science Degree: Business Management AUG 2006-MAY-2010
· Social Media Proficient: Facebook, Instagram, Twitter · UPS Online · Gmail · Adobe Photoshop/Acrobat · Microsoft Office Suite: PowerPoint, Excel, Outlook, Word · ACT · Inntopia·Russian Language, LMS, RTP, Sharepoint, Microsoft Project
energetic and well educated Project Management Professional
Robert Patton
***********@*****.***
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