Sales Service

SUMMARY

SKILLS

EXPERIENCE

TAYLOR JOHNSON

*** * *** *** ********** FL, Windermere, FL 34786 H: 386-***-**** **********@*****.*** High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks. Friendly and efficient worker. Effective customer upselling

Menu memorization

Seating assignment preparation

Dining crew workflow optimization

Bussing expertise

Table setting arrangements

Dining customer service

Safe food handling

03/2018 to 08/2018 Hostess

Olive Garden Lake City, Florida

Helped restaurant staff set up small and large events to coordinate smooth execution

Helped servers deliver food to the customers when they had too many tables to attend to

Maintained open communication with servers to prevent over sitting them and creating dissatisfied customers

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele

Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses

Inspected restrooms for cleanliness and availability of supplies 3 times per shift

Supervised activities of dining room staff to maintain service levels and support guest needs

Checked dining and serving areas every 5 minutes to verify proper cleanliness and readiness for guests

04/2017 to 08/2017 Sales Associate

Forever 21 Gainesville, Florida

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

Maintained a good attitude with customers

Helped keep the store cleaned so customers would feel good about shopping there

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items

EDUCATION AND TRAINING

Maintained current store, product and promotional knowledge to drive consistent sales

Helped customers find what they were looking for

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Observed customer behaviors to identify security threats and escalate concerns to supervisors

Associate of Arts: Emergency Medical Technology

Valencia College Orlando, FL

06/2017 High School Diploma

Branford High School Branford, FL

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