Manager Store
Resume:
Deion Johnson
********@*****.*** / C: 347-***-**** / Bronx, New York 10462 Summary
Seasoned operations manager with 14 years of success in leading profitable, cost effective, and productive underground mine operations. Focused on driving performance by achieving consensus in production, cost, safety, cash flow, and revenue targets.
Experience
Cole Haan LLC - Operations Manager
New York, NY
H&M - Department Manager
Skills
Education and Training
John Jay College of Criminal Justice of
The City University of New York
New York, NY
Some College (No Degree): Forensic
Psychology
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
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Recruited, hired and trained crew members on application of projects, customer relations and customer service.
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Enforced security policies and procedures to protect company assets from theft, loss or damage.
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Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
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Improved morale and management communication by creating employee recognition and rewards practices.
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Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
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Conferred with subordinate managers each day to assess needs and optimize activities.
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Effectively analyzed data regularly and developed reports to ensure that goals and expectations were met and inefficiencies were being addressed Supervised and trained staff members from various levels using visual check lists and assigned department and technical books to encourage forward professional understanding of the company and the brand.
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Enforced safety rules and other policies to protect employees and minimize company liability.
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Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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● Balanced workloads to meet targets without overtaxing employees.
● Budget
● Staff training and development
● Performance reporting
● Multi-unit operations management
● Financial and cash flow analyses
● Incidents management
● Client relationships
● Conflict mediation
● Goal attainment
● Staff retention
03/2013 - 05/2014
10/2006 - 03/2013
Aeropostale - Store Manager
White Plains, NY
Aeropostale - Assistant Manager, Team Leader
Yonkers, NY
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
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Coached, trained and mentored new team members and manager trainees.
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Conducted 15 performance reviews to organize training and development for staff.
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Managed a staff of about 8-25 employees (depending on season) Managed a total of 1 assistant manager and 2 sales leads Produced DOL tasks for my team to help advance their careers Promoted one person to assistant manager Maximized sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store Established as well as monitored and followed up on sales goals, sales plans and budgets with the district team to optimize profit Managed, recruited and on boarded and developed staff for a successful team.
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Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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Assumed positions of associate and assistant manager before promotion to store manager.
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Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
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● Coached and mentored associates to achieve 3 employee promotions. Trained all new assistant managers and Sales leads on store security, monetary procedures and customer service expectations.
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Directed and led employees, supervising activities to drive productivity and efficiency.
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Planned and prepared workflow schedules, delegating tasks for 20 member team.
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Enforced company policies and procedures to strengthen operational standards across departments.
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