Social Media Medical
Resume:
Radiologic Technologist
University of Ss. Cyril and Methodius,
Faculty of Medicine
Skopje, Macedonia
Laboratory Technician
“Dr.Panche Karagjozov” State High
School of Medicine,
Skopje, Macedonia,
2001-2005
EXECUTIVE SUMMARY
A versatile and self-directed professional with 13 years of experience in medical, airline, hospitality and fashion industry. Extensive experience in managing quality service operations and business expansion activities within Hospital and Five Star Airline. Passionate problem- solver with proven success in the management and implementation of various complex cross-functional programs in high pressure environments. Results-oriented, decisive, adept at forging lucrative relationships with key stakeholders, partners, and clients. Ability to lead a team to success through leadership, creativity, effective management, integrity, strong moral and ethical foundations, motivation, and personal and professional development. ts in over 4 years experience as a Nurse.
BEAUTY CLINIC DIRECTOR
Turkish Hospital, Qatar 2018 –Current
Reporting directly to the CEO of Turkish Hospital an all operational aspects of the Beauty Clinic
As project lead for the Clinic pre-opening, ensured all deliverables are followed through and on time.
Supporting Hospital Management on various aspects of the business such is staff performance management, recruitment, service design, training, uniform development and customer experience.
Developed and facilitated new policies and procedures and continually ensured that manuals are updated e.g. front desk etiquette, operational manual and image and style guide.
Acted as new hospital uniform project lead, which included detailed project plans, deliverables, action tracker, stakeholders list, measurement planning, design, material specifications, selection, tendering process and final selection and distribution.
Controlled inventory processes and supervised cost effective approach by the Clinic staff members, ensuring the clinic and surgical suite is adequately supplied with necessary pharmaceuticals, samples and general supplies.
Directly supervised and managed performance of clinical staff through quarterly performance management reviews.
Responsible of setting objectives, KPI's and providing reports on staff progress.
Implemented robust training plan to ensure Customer Experience Excellence
Implemented marketing strategy to ensure business development and Clinic’s offering is introduced and present on the local market.
Overseen social media campaign development as well as creative content writing and proofreading.
Maintained website content and made relevant changes through data analytics.
Developed quality assurance plan to ensure Medicare compliance, review patient survey assessments, developed methods to measure productivity e.g. time studies
Prepared legal documents for Ministry of Health to ensure successful certification
Conducted recruitment campaign as well as interview and selection of hospital and clinic staff.
Conducting research on latest trends in the medical and customer experience field
Ensured all facilities are managed and maintained in a clean and safe manner.
Ensured all equipment is maintained as per manufacturer guidelines.
Organised events and product exhibitions.
Compiled and distributed financial and statistical data to all relevant stakeholders.
Assisting patients with selecting treatments and helping them choose the best options based on their individual needs.
SENIOR IMAGE & STYLE SPECIALIST AIRLINE OFFICIAL MAKE-UP ARTIST IMAGE & STYLE DEPARTMENT, CABIN SERVICES
Qatar Airways, Qatar 2015 – 2018
Responsible for the training and maintaining Image & Style Standards of more than 14.000 cabin crew, office staff and employees representing the image of Qatar Airways.
Implemented and distributed Image & Style procedures in accordance with company policy and quality standards.
Responsible of Image & Style officer’s team performance.
Responsible of setting objectives, KPI's and providing reports on staff progress.
Supporting Senior Management in day-to-day uniform operations on matters related to uniform inventory, quality control, distribution & replacement.
Managing stock availability of grooming, accessories and make-up products.
Providing training activities to both internal and external customers e.g. Air Italy
Conducting market research which supported development and implementation of make-up and style enhancements.
Doha, Qatar
************@*****.***
Qatar Driving License
CONTACT
IVANA ZECEVIC
ATTRIBUTES
Time Mgmt.:
Leadership:
Analytics:
Creativity:
Teamwork:
Communication:
EDUCATION
EXPERIENCES
CERTIFICATIONS
ITEC International UK, Certificate in
occupational health, skin analysis,
beauty and make-up,
Planning and Delivering Training Session
Safety and hazards at Workplace
Emotional Intelligence IQ
Leadership Skills
Conducting and monitoring grooming audit findings and implemented action plans to mitigate the same.
Prepared reports on overall grooming status and submitted to owners and upper-level management and kept records of all improvement initiatives and inspections that has been conducted.
Represented Qatar Airways brand on special events such as advertisement and promotions.
Responsible for all involved in the official Qatar Airways advertisements and promotional activities. In relations to the image, style and make-up e.g. FIFA world cup
Produced high level reports on benchmarking and latest trends in the airline industry. Generated initiatives that increase employee and brand experience as well as cost efficiency.
Partnered with cosmetics suppliers to define overall project scope and deliverables. Tracked multiple, simultaneous projects and delivered status reports to leadership, team members and clients.
Developed processes, policies and procedures for other areas within the department resulting in integrating production and quality assurance processes and suggested changes accordingly for more effective process.
In line with corporate environmental strategy planned for the end of life cycle of all uniform pieces depending on the quality and material composition.
Conducted effective disciplinary action process to ensure consistency is established.
Ensured seamless customer journey at all touchpoints. CABIN CREW PREMIUM CLASS
Qatar Airways, Qatar 2010 – 2015
Fully experienced Cabin Crew in both Economy and Premium Cabins.
Managed all operational aspects of service delivery during my shift and ensured that the product and services for flights are delivered to agreed standards.
Provided outstanding customer service onboard for customers, recognising cultural differences and individual needs.
Ensured all customer complaints are handled, always achieving positive outcome for the customer.
Maintained high grooming standards and personal presentation as an ambassador of a 5-star Airline.
Accountable to ensure that the quality, style and concept of the food & beverage product, is correctly delivered onboard.
Shouldered responsibility to ensure compliance with company policy/procedures in accordance with the aircraft Operations Manuals (Safety, Security and Emergency procedures).
Actively participated in new onboard service delivery developments and supported change.
Provided feedback to management as and when required. NURSE
"Inter Eho"- Primary health care clinic, Macedonia 2008– 2010
"Dr.Tomche Dodevski"- Primary health care clinic, Macedonia 2006 – 2008
Organized and coordinated medical schedules of the ordination activities.
Performed various types of medical procedures which were instructed by the Head Physician.
Prepared financial and legal medical documents from the patients and ensured successful hand over process to the Health insurance fund of Macedonia
Developed strategies to improve processes, customer service, and team functionality of the clinic.
Examined financial statements daily.
Prepared plans for establishing and developing long term partnerships with relevant suppliers to ensure service, cost, and quality norms are met.
SALES ASSOCIATE
Hugo Boss official store, Macedonia 2005 – 2006
Welcomed shoppers by greeting them, in person or on the telephone and answered all queries.
Kept safe and clean all store areas by complying with procedures, rules, and regulations.
Prepared monthly financial reports and daily sales transactions.
Provided assistance to shoppers with inquiries and ensured personalized shopping experience by making style suggestions.
Maintained product and supply inventories to increase efficiency.
Assisted in quarterly warehouse rearrangements in preparations for sales.
Daily communication to the warehouse on stock levels
Organised shop merchandise display areas and changed layouts frequently.
Proven exceptional skills in material fabrics, fabric maintenance and quality assurance.
Updated shop employees with information about new collections for upcoming seasons.
Examined Cost benefit of various scenarios related to the store fit out and further augmented business to drive sales e.g. events and banqueting promotions within available facilities.
Represented HUGO BOSS brand on special events such as promotions, fashion shows, press conference and fashion photo shots in the region.
Selected appropriate dress code and image and style for the shop employees. Macedonian-Native
English-Fluent
Serbo-Croatian-Fluent
Bosnian-Fluent
Bulgarian-Fluent
Spanish-Intermediate
Arabic-Basic
Customer Experience
Training Planning and Delivery
Brand and Strategy Development
Quality Control/Quality Assurance
Client Relationship Management
Organizational/Operations
Management, Performance Analysis,
Operational Excellence Improvement,
Quality Audits/Reports,
Implementation, Events & Campaigns
Organization,
Exceptional knowledge in beauty
products for all skin types
Good knowledge in medical
treatments, lasers for improving skin
health and skin tone
Good knowledge in cosmetic
dermatology (Botox, Dysport, Dermal
fillers, Vi peel, Laser skin tightening,
Microdermabrasion etc.)
Food Delivery Supervision, HSEQ
Policies and Procedures Compliance,
Cost Control/P&L/, Data Analysis,
EXPERTISE
Qatar Airways, Special Assistance Team-
Disaster and Humanitarian Relief,
Contingency Planning
VOLUNTEER
TECH. SKILLS
Windows™: (7™, Vista™, XP™),
Microsoft Office™: (Word™, Excel™
PowerPoint™ Project™). Adobe™
LANGUAGES
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