KATINA JACKSON

** ******** ******, **** *****, Kansas 66442 • 270-***-**** • adfa1y@r.postjobfree.com

PROFESSIONAL PROFILE

Hard-working and reliable professional with a customer-focused, team approach to providing collaborative client support. Pays close attention to detail for accurate and compliant documentation.

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Highly motivated self-starter, who pays close attention to details, communicates effectively with customers, peers and management and resolves company issues by providing innovative solutions. Computer savvy with working knowledge of: Microsoft Suite, including: Office, Word, Excel and PowerPoint; QuickBooks and Peachtree.

• Certified in First-Aid and CPR .

KEY QUALIFICATIONS

Introduction to Medical Administrative Medical Terminology• ~atient Processing• Pharmacology Medical Law & Ethics • MS Office Suite • Electronic Health Records • Pathophysiology for Medical Office Anatomy & Medical Transcription• Office Accounting• Principals of Management Computer Information Systems Medical Billing Records Management • HIP AA Compliance Greenway Prime Suite EHR/PMS

EDUCATION

Ultimate Medical Academy

Health Science Associates Degree - Medical Administrative Assistant, 2012 Diplom~ Medical Administrative Assistant, 2012

PROFESSIONAL EXPERIENCE

Freedom Home Assisted Uvin~ Colorado Springs, CO

2018-2019

Senior Care Aid

• Assessed patient abilities and made care recommendations.

• Promoted continuity of care by accurately and completely communicating patient status to other caregivers.

• Assisted residents with arts and crafts activities, cooking and cleaning. Elwood Sta.fling Services - Colorado Springs, CO

2018- 2018

Tax Preparer

• . Prepared income tax return forms for individuals and small businesses.

• Answered phone calls, faxed, and made copies of medically related documents. Conduent Call Center- Colorado Springs, CO

2017-2017

Verizon Wireless Customer Service Agent

• Assisted customers with account resolutions, accepted payments, ordered equipment, and took orders, and setup delivery times.

Firstsource Call Center - Colorado Springs, CO

2016-2017

Kaiser Permanente Customer Service Representative

• Received incoming calls from members in reference to their health insurance policies. Katina Jackson, (Cont.)

• Reset passwords, and helped members find Kaiser Facilities and doctors.

• Assisted members with payments, appointments, contacting doctors, and reviewing medical information.

Executivt &view, Inc/ D.P. W. - Fort Benning, GA

2015-2016

Real Property Technician

• GFEBS (General Funding Enterprise Business Systems) entry of new data and correcting existing Real Property data in the GFEBS database.

• Generated DD Form 1354 documentation for new construction, renovations and found on post facilities.

• Performed field surveys as required to validate the installation real property inventory.

• Assisted the installation in building or updating auditable asset information files IA W the CFOA Handbook.

• Provided support to develop Real Estate documentation.

• Performed Utilization Surveys of selected Real Property Assets to ensure efficient and effective use of available space IA W AR 405-45.

• Supported Installation Status Reporting Requirements.

• Generated IFS reports for Quality Control/Quality Assurance as required.

• Performed Real Estate documentation preparation/ review for actions being forwarded to USA CE for execution:

Covenant W oodr- Columbus, GA

2012-2015

Patient Care Technician

• Tended to ill and injured individuals under the supervision of doctors, nurses and medical professionals.

• Took vit.al signs, collected specimens, performed catheterizations and assisted personal hygiene and grooming.

• Documented notes and made assessments on patient care. Child Development Center- Ft. Irwin, CA

2010-2010

Program Assistant

• Supervised a classroom of children ranging in age from infancy to five years-old.

• Planned daily activities designed to enhance mental and physical development, while documenting individual children's progress each month.

Schoo/Age Services- Ft. Stewart, GA

Program Assistant

2007-2009

• Supervised a classroom of children ranging in age from 6-11 years old in all daily activities, providing a caring and safe learning environment. .

Participated in numerous training programs and drove a 15-passenger van for school field tttps. REFERENCES

1. La Tonia Nash - Former Co-Worker at Conduent/Verizon Wireless 32 South Broadway

Baltimore, Maryland 21231

(443) 802 - 3792

2. Laura Peterson - Former Co-Worker at Conduent/Verizon Wireless

218-***-****

3. Debbie Crowell - Former Supervisor/RN at Covenant Woods Retirement Community Person Care/Assisted Living Director

5424 Woodruff Farm Rd

Columbus, Georgia 31909

706-***-****

4. Laura Russell - Former Supervisor/RN at Freedom Home Assisted Living Facility- 8395 Clifton Drive

Colorado Springs, Colorado 80920

{720-***-****

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