Administrative assistant, receptionist
Resume:
KATINA JACKSON
** ******** ******, **** *****, Kansas 66442 • 270-***-**** • **********@*****.***
PROFESSIONAL PROFILE
Hard-working and reliable professional with a customer-focused, team approach to providing collaborative client support. Pays close attention to detail for accurate and compliant documentation.
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Highly motivated self-starter, who pays close attention to details, communicates effectively with customers, peers and management and resolves company issues by providing innovative solutions. Computer savvy with working knowledge of: Microsoft Suite, including: Office, Word, Excel and PowerPoint; QuickBooks and Peachtree.
• Certified in First-Aid and CPR .
KEY QUALIFICATIONS
Introduction to Medical Administrative Medical Terminology• ~atient Processing• Pharmacology Medical Law & Ethics • MS Office Suite • Electronic Health Records • Pathophysiology for Medical Office Anatomy & Medical Transcription• Office Accounting• Principals of Management Computer Information Systems Medical Billing Records Management • HIP AA Compliance Greenway Prime Suite EHR/PMS
EDUCATION
Ultimate Medical Academy
Health Science Associates Degree - Medical Administrative Assistant, 2012 Diplom~ Medical Administrative Assistant, 2012
PROFESSIONAL EXPERIENCE
Freedom Home Assisted Uvin~ Colorado Springs, CO
2018-2019
Senior Care Aid
• Assessed patient abilities and made care recommendations.
• Promoted continuity of care by accurately and completely communicating patient status to other caregivers.
• Assisted residents with arts and crafts activities, cooking and cleaning. Elwood Sta.fling Services - Colorado Springs, CO
2018- 2018
Tax Preparer
• . Prepared income tax return forms for individuals and small businesses.
• Answered phone calls, faxed, and made copies of medically related documents. Conduent Call Center- Colorado Springs, CO
2017-2017
Verizon Wireless Customer Service Agent
• Assisted customers with account resolutions, accepted payments, ordered equipment, and took orders, and setup delivery times.
Firstsource Call Center - Colorado Springs, CO
2016-2017
Kaiser Permanente Customer Service Representative
• Received incoming calls from members in reference to their health insurance policies. Katina Jackson, (Cont.)
• Reset passwords, and helped members find Kaiser Facilities and doctors.
• Assisted members with payments, appointments, contacting doctors, and reviewing medical information.
Executivt &view, Inc/ D.P. W. - Fort Benning, GA
2015-2016
Real Property Technician
• GFEBS (General Funding Enterprise Business Systems) entry of new data and correcting existing Real Property data in the GFEBS database.
• Generated DD Form 1354 documentation for new construction, renovations and found on post facilities.
• Performed field surveys as required to validate the installation real property inventory.
• Assisted the installation in building or updating auditable asset information files IA W the CFOA Handbook.
• Provided support to develop Real Estate documentation.
• Performed Utilization Surveys of selected Real Property Assets to ensure efficient and effective use of available space IA W AR 405-45.
• Supported Installation Status Reporting Requirements.
• Generated IFS reports for Quality Control/Quality Assurance as required.
• Performed Real Estate documentation preparation/ review for actions being forwarded to USA CE for execution:
Covenant W oodr- Columbus, GA
2012-2015
Patient Care Technician
• Tended to ill and injured individuals under the supervision of doctors, nurses and medical professionals.
• Took vit.al signs, collected specimens, performed catheterizations and assisted personal hygiene and grooming.
• Documented notes and made assessments on patient care. Child Development Center- Ft. Irwin, CA
2010-2010
Program Assistant
• Supervised a classroom of children ranging in age from infancy to five years-old.
• Planned daily activities designed to enhance mental and physical development, while documenting individual children's progress each month.
Schoo/Age Services- Ft. Stewart, GA
Program Assistant
2007-2009
• Supervised a classroom of children ranging in age from 6-11 years old in all daily activities, providing a caring and safe learning environment. .
Participated in numerous training programs and drove a 15-passenger van for school field tttps. REFERENCES
1. La Tonia Nash - Former Co-Worker at Conduent/Verizon Wireless 32 South Broadway
Baltimore, Maryland 21231
(443) 802 - 3792
2. Laura Peterson - Former Co-Worker at Conduent/Verizon Wireless
3. Debbie Crowell - Former Supervisor/RN at Covenant Woods Retirement Community Person Care/Assisted Living Director
5424 Woodruff Farm Rd
Columbus, Georgia 31909
4. Laura Russell - Former Supervisor/RN at Freedom Home Assisted Living Facility- 8395 Clifton Drive
Colorado Springs, Colorado 80920
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