Sales Service Representative

Curriculum Vitae

Name : Paul Katembo Tavahika

Address : # ** ****** ***-* **** REMBO MAKATI

Mobile : 093********

E-mail : *******@*****.***

Career objective:

To secure a positive outcome in the work am being assigned to, where by hard work, passion, dedication and the ability to acquire new skills will Advantage any Company I work for.

EXPERIENCE:

January 15, 2017 – Jan 13, 2019,working at Accenture POSITION: HUMAN RESOURCE & ACCOUNT RESEIVABLE SPECIALIST

(French Account) supporting Canada and Northern America Responsibilities:

● Talent Acquisition, Interview scheduling by connecting candidates to Interviewers using Taleo recruitment tool.

● Setting a coincident platform for both Hiring Managers and candidates for a face to face interview, Hangout interviews or phone interviews in same or different time zones.

● Providing immediate and accurate response to customer's queries once escalated from Tier 1.

● Contract creation and letter offer once the candidate is hired.

● Giving an hourly update to the stakeholders during the recruitment (end to end process).

● Cash Receipt and Billing Payment using SAP, ELITE & ARCS 2G.

● SAP Navigation (Full Payment, Partial Payment, foreign Exchange, Bank Changes, and other more SAP Expertise)

● From May 5, 2015 to Jan 2017(part time job), working as a French Teacher at Olivarez College.

April 15, 2013 – January 5, 2016,worked at Tele-Connect (BPO) POSITION: CUSTOMER SERVICE REPRESENTATIVE

(French-English Acc) supporting North America and Canada. Responsibilities in a Financial Account

● Marketing promotional Credit cards (MasterCard and Visa Cards)

● Sales and making a daily, weekly and monthly update of credit cards sales.

● Managing an hourly customers’ data in CRM.

● Handling inbound outbound calls and e-mails/chat with customers with concerns.

● Sales and making a daily, weekly and monthly update of sales.

● Balance transfer from customer’s credit cards to their personal checking bank accounts.

Responsibilities in D.A Acc (Directory Assistance)

● Providing immediate and correct address or Contacts to customers.

● Giving accurate Information to customers by doing a quick Google search or using American Directory or even Caller's Website's companies.

● Creating tickets or cases for any escalation.

● Solving customer’s queries by e-mailing them a Links containing the details of their concern.

POSITION: TECHNICAL SUPPORT REPRESENTATIVE

Responsibilities:

● Handling cases and claims of customers having issues with our products

● Live chat with customers having queries

● E-mail support and Voice Messages reply

● Providing and guiding the customers with reset procedure of the product if required.

● Installing software compatible with the Unit and with the PC.

● Processing refund and replacement labels(RMA).

● Creating promotional tickets for code.

● Escalate cases to the head office if required.

Training:

Banking account training for acquisition credit card and Balance Transfer. CRM and customers’ data management.

Tier 1 and Tier 2 Recruitment training from sourcing to hiring. Taleo Global Recruitment Portal training in Services Desk and Tier SKILL SET:

● High command and Fluent in French, English and Tagalog.

● Active listening and Convincing power in sales and marketing.

● Attention to details and courtesy while handling upset customers.

● Technical Support expertise and assistance.

● H.R recruitment skills for (CSW: Candidate Selection Workflow)

● High knowledge in interview scheduling and contract creation.

● Computer knowledge: MS office, Basic computer troubleshooting. Educational qualifications

1999 – 2004 : University of Kisangani (UNIKIS - DRC)

● Qualification : Degree in Nursing care.

1990 – 1996 : Katwa High School (DRC)

● Qualification :Diploma in Pedagogy (teaching Methodology). Primary school : katwa Primary school.

● Qualification : Certificate.

Personal details

Date of birth : July 19, 1976

Language known : English, French, Tagalog

Nationality : Congolese

Strength : Hard work, Smart work Good attitude, Team work. Hobbies : Singing, composing Christian songs, playing football. Contact person Valerie Epie

Title : CSR at Telus

Mobile : 091********

Gary Cerwin

Title : English Outbound Specialist at Minacs Birla Mobile : 091********

NOTE: I am married to a Filipina waiting for my Residence visa process. Declaration

I certify that the statement made by me above are true, complete and correct to the best of my knowledge and belief.

PAUL K. TAVAHIKA

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