Security Officer Customer Care
Resume:
Hassan Mohammed
Security Officer / Security Guard
United Arab Emirates / Dubai 51803
****************@*****.***
KEY COMPETENCIES
• Matured, responsible, fast learner and professional attitude
• Excellent customer care & communication skills in English & Arabic language
• Pleasing personality with capability of arrangements and execution of the successful parties.
• Have intimate knowledge of the customers' needs.
• Talks in a way the customer can understand
• Have patience to handle complaints, even when handling unpleasant customers
• Handles in the best interest of both customers and the company. Willing to relocate: Anywhere
Work Experience
Security Officer
Sofitel Dubai the palm resort & spa
May 2016 to Present
Duties &Responsibilities
• Dealing with the local authorities concerning any emergencies as an Arabic Speaker
• Providing a visible onsite security and deterrent presence.
• Watching out for, reporting and dealing with suspicious or unusual activity.
• Handling guest complaints
• Patrolling & monitoring the building.
• Locking up premises and making sure that gates are secured.
• Investigate for health and safety regulations.
• Maintain VIP protocol.
• Monitoring and operating CCTV cameras and other recording systems.
• Reporting incidents, accidents and property damage
• Operating fire control panel room
• Monitoring and authorizing entrance and departure of visitors.
• Dealing with emergencies as they arise.
• Lost and found items investigation
Security team leader
Sofitel Dubai the palm resort & spa / Elite Security Services Company November 2014 to May 2016
Duties & Responsibilities
• Dealing with the local authorities concerning any emergencies as an Arabic Speaker
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Mentoring and training up junior and new staff.
• Arranging & chairing daily team meeting.
• Manage team of security officers and build strong relationship with security team.
• Protecting property against loss, theft, damage and waste.
• Responding to emergency situations as they happen.
• Making sure that security officers are performing their duties to appropriate standard.
• Making sure that security personnel have a full understanding of their duties.
• Detecting resolving and reporting any security breaches.
• Managing fire control room.
Security Officer
Rotana Alsalam Five Star Hotel - Khartoum, SD
September 2013 to September 2014
Duties &Responsibilities
• Protect property and staff by maintaining a safe and secure environment
• Take accurate notes of unusual occurrences
• Providing assistance and guidance to managers, visitors and general staff.
• Report in detail any suspicious incidents
• Patrol randomly and regularly building perimeter
• Observe for signs of crime or disorder and investigate disturbances
• Act lawfully in direct defense of life or property
• Monitor and control access entrances and vehicle gates
• Watch alarm systems or video cameras and emergency equipment Data Entry (Evening Shift)
Transparency Media Center - Khartoum, SD
January 2012 to September 2013
Duties &Responsibilities
• Prepare data for inputting into databases
• Input data in an accurate and efficient manner
• Verify accuracy of information prior to keying
• Corroborate data accuracy after performing data entry procedures
• Update records and information in the database
• Compile statistical data for analysis purposes
• Retrieve data for informational purposes as directed
• Compare entered data with the source documents
• Process forms as directed
Corporal Army Clerk/Military Writer
Ministry of Defense - Khartoum, SD
June 2007 to July 2012
. All the Army Activities.
. Military writer.
. Protect and safe all the documents.
. Type all the e army letters and documents.
Education
Secondary School in Academic
Wadi Siedna Secondary School - Khartoum, QC
April 1999 to April 2002
Skills
Customer Service, Typing, Excel, Word, Cash Handling, Microsoft Word, Excel, Customer Service, Typing
Awards
Sofitel Dubai the Palm Resort & Spa . The staff of the month April 2018
The staff of month of April 2018
Contact this candidate