Social Media Assistant

OJO OLAYINKA

***************@*****.***

BIODATA

Date of Birth – 14th April, 1990

State of Origin – Ekiti state

Marital Status - Single

Email - ***************@*****.***

Phone number - 080********

EDUCATIONAL QUALIFICATIONS

2015: B.A. Linguistics and Communication Studies - OSUN STATE UNIVERSITY, OSOGBO

[Second class: Upper division]

2006: SSCE- FEDERAL GOVERNMENT GIRLS’ COLLEGE, EFON ALAAYE, EKITI STATE.

1997: FLSC- FOLAYEMI MODEL SCHOOL, ADO EKITI, EKITI STATE.

JOB EXPERIENCE

CUSTOMER SERVICE EXECUTIVE - SWIFT NETWORKS LIMITED (TELECOMMUNICATION)

2019 -Till date

Task;

●Handling customers complaints and queries via all channels

●Acknowledging and resolving customer complaints.

●Processing orders, forms, applications, and requests.

●Keeping records of customer interactions, transactions, comments and complaints.

●Communicating and coordinating with colleagues as necessary.

●Providing feedback on the efficiency of the customer service process.

MANAGER - BISO INN (LODGE, BAR AND RESTAURANT)

2018 – 2019

Tasks;

● Managing budgets.

● Recruiting, training and supervising staff.

● Handling customers complaints and queries.

● Promoting and marketing the business.

● Maintaining statistical and financial records.

● Planning maintenance work, events and room bookings.

CASHIER (Graduate Intern) - JUMIA (IKEJA HUB)

2017 June – December

Tasks;

● Resolved customers complaint, guide them and provide relevant information.

● Reconciled invoices with delivery agents.

● Scanned goods and collected money.

● Book keeping.

NATIONAL YOUTH SERVICE (NYSC) MINISTRY OF INFORMATION AND STRATEGY (OGUN STATE)

2015 November – 2016 October

Tasks;

● Worked as a Special Assistant to the Commissioner for Information and Strategy

● Effectively projected the programs, policies and achievements of the Ogun state government through social media channels.

● Created and maintained effective communication platform for marketing the programs, policies and achievements to the teeming youth population in Ogun state.

● Produced a weekly brief for the Honorable Commissioner for Information and Strategy which he presents at the State Executive Council.

● Created, maintained and coordinated a robust social media presence of the ministry of Information and Strategy.

INTERN - LAGOS STATE TELEVISION (LTV)

2013 May – September

Tasks;

● Co-producer of Life and Style, one of the most influential lifestyle programs on Television.

● Monitored programs in the studio and also write scripts.

● Strategy development and planning.

ACCOUNT OFFICER - OREGUN PLEASURE GARDEN HOTEL

2007– 2011

● Ensured timely payment of loans and bills and making sure the workers get paid on time.

● Monitored all transactions and ensured they are covered by adequate measures to avoid deviations.

● Provided an effective communication among work mates and clients.

● Record keeper of the organization.

ACCOMPLISHMENTS

● Assisted over 10 customers a day making tailored recommendations

● Boosted sales by over 60% between November - April.

● Handled the company's budgets

● Operated a cash register and handled over #500,000 in a week

● Managed and balanced an annual budget of millions of naira.

● Increased employee satisfaction by 23%.

● Handled company's social media platform

REFERENCE

Available on Request.

Contact this candidate