Bar waitress / Front Office Clerk
Resume:
CURRICULUM VITAE
MICHELL B. ZALDIVAR
Blk. ** Lot 7 EON Centennial Homes Subdivision. Hibao an, Pavia, Iloilo. Philippines
Email: ****************@*****.*** Tel: (63-915*******
OBJECTIVE: To be able to work in a stable company that I can fully utilize my skills not only in the field of customer service but marketing and management as well and to devote my career to a job that will enhance my knowledge and skill to the fullest that will provide my unlimited opportunity for my career.
KEY QUALIFICATION / SKILLS
6 years of experience in Hospitality Industry.
Sound knowledge of hotel, cruise line and hospitality industries.
Solid understanding of basic accounting principles and standards.
Proficient in MS-office suite and internet applications.
SEAMANSHIP DOCUMENTS(VALID) CERTIFICATE NO:
BASIC TRANING (BT) BT200025381520
Security Awareness 27-214986
SIRB C1189072
S.R.C NCR1323914
Passport (provided when requested)
Yellow Fever Vaccine J5106
EMPLOYEMENT/PROFESSIONAL EPERIENCES
AIDA Cruise Ship
Magsaysay Maritime Corporation
520 T.M Kalaw, Manila City
Bar Waitress, Cocktail Server
JULY 7, 2014 – MAY 17, 2015 (AIDA STELLA)
AUGUST 4, 2015 – JUNE 9, 2016 (AIDA DIVA)
Responsible for the table setup and mise en place at his/her perspective working area.
Responsible for beverage service at his\her assigned area.
Responsible for the prober handling of working materials.
Responsible for cleaning and maintenance procedures.
Approaches passengers in a friendly manner and shows a helpful attitude at all times. Always have a smile and be courteous and pleasant.
Complete Honesty at all times.
Must have complete knowledge of all drinks listed on the bar list.
Prior the service, cleans all tables, cleans all chairs, cleans and distributes ashtrays and prepare mise en place for service.
Must be familiar with the proper glass and garnish of each drink.
Must perform a high standards of service in bar and restaurant department which complies with a service guidelines and standard set by the company.
Consider yourself as a sales person and recommend drinks, coffee, etc. to the passengers and pays special attention if passengers require another drink.
Pass complaints from passenger immediately to the supervisor.
Be punctual at all times.
Follows company guidelines recording uniforms and personal hygiene and ensures that the assigned work station is clean and sanitized according to the cruise line standards and USPH rules.
Participate in courses, meetings and training programs organized by the cruise line in order to develop the necessary skills needed for promotions.
Good Interpersonal skills, positive attitude and willingness to learn.
GIULUS Boracay Italian Resort
Station 1, Boracay Island, Malay, Aklan
Philippines 5608
Front Desk Attendant
October 18, 2012 – November 03, 2013
Daily assist the needs of our guests.
Received clients politely and greeted them to leaved them with a positive image of the firm in their minds.
Check in and check out guests.
Attend to guests needs, queries and request promptly.
Promotes hotel service facilities wherever possible.
Handle guest's complaints immediately and follow up an action thoroughly, and refers problems to manager whenever it is necessary.
Report daily activities and daily sheets/logbook.
Maintain effective guest relation.
Double check and update guests information.
Demonstrated proficiencies in telephone and front desk reception within
the high volume environment. Handle guest anger quickly and efficiently,
researched and rapidly solved problems and rebuilt client's trust to
prevent the loss of key accounts.
Consistently praised the management for the quality and timeless reports
attention to details, exemplary customers service delivery and with a
leadership attitude.
Provide relevant city information.
Providing the highest quality guest accommodations and services.
Answered several calls of clients and customers, guiding them by sorting
their queries.
Sorted general complaints and issues of workers and clients.
Fixed appointment of managers and clients by seeking permission and as per their schedule.
Placed order for all front office accessories and equipment.
Handling cash.
Indorsing to your replacement front ask attendant the guest wake up call.
2GO Travels
M/V St. Michael the Archangel
Negros Navigation, Pier 2
Tondo, Manila City
Food & Beverage Department/Cashier (Manual)
March 18, 2012 – September 6, 2012
Welcoming customers, answering their questions, helping them locate items and providing advice and recommendations.
Accepting payments, ensuring all prices and quantities are accurate and provides receipt to every customer.
Processing refunds and exchanges, resolving complaints.
Bagging or wrapping purchases to ensure safe transport.
Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
Maintaining a clean workspace.
CROWN Regency Prince Resort
Station 1, Boracay Island, Malay, Aklan
Philippines 5608
Front Office Agent/Receptionist
January 14, 2011 – January 21, 2012
Providing information, guest assistance, cash transactions in addition to check-in/check-out procedure.
Performs Business Center services such as computer encoding, printing.
Photocopy, fax, internet assistance, booking services and other secretarial services and make/file daily reports as required by the company.
Phone operator - efficiently receive and transfer incoming calls to the right department
Well-rounded in back office administration duties i.e. preparing guests daily program, creating relevant forms and others.
In addition assisting the companies with payroll, bookkeeping, receivables collection and a variety of other tasks performed multiple tasks quickly and efficient.
Provide relevant city information.
Providing the highest quality guest accommodations and services.
Answered several calls of clients and customers, guiding them by sorting their queries.
Sorted general complaints and issues of workers and clients.
Fixed appointment of managers and clients by seeking permission and as per their schedule.
Placed order for all front office accessories and equipment.
Handling cash.
Indorsing to your replacement front desk attendant the guest wake up call.
PERSONAL DATA
Nationality: Filipino Birthplace: Iloilo City
Date of Birth: 6 April 1987 Civil Status: Single
Health: Excellent Height/Weight: 5’4 / 60Kg
EDUCATION
Primary Level
A Montes I Elementary School (1999-2000)
Iloilo City
Secondary Level
Collegio Del Sagrado Corazon De Jesus (2003-2004)
Iloilo City
Vocational Attainment
Associate in Health Science Education (2004-2006)
University Of Iloilo
Iloilo City
Tertiary Level
Bachelor of Science in Cruise Ship and Management (2009-2010)
John B Lacson Foundation Maritime University
M.H Del Pilar Molo, Iloilo City
SIGNIFICANT SEMINARS AND TRAININGS ATTENDED
Undergone various training pertaining to quality customer-oriented service
Holds necessary seafaring & travel certificates or documents
Holds valid Passport & Seaman’s book
REFERENCE
Ms. Nina Eumen Mr. Jerum Barrientos
Assistant Bar Manager General Manager
AIDA Stella Cruise Ship Guilius Boracay Italian Resort
+004-****-*** 770 Station 1, boracay, Malay, Aklan
Ms. Salve Salmorin Daniel Nuebert
Bar Chef/ Bar Manager Bar Manager
AIDA Stella/ AIDA Diva CRUISESHIP AIDA DIVA
Magsaysay Maritime Corporation ******-*********@***.**
T.M Kalaw St. Ermita, Manila
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