CAREER OBJECTIVES

Seeking a suitable and challenging position, where I can utilize my knowledge

and experience gained through my previous responsibilities, and to enhance and/or gain new skills and knowledge in order to advance my career development and at the same time, accomplish the company’s goals and objectives.

Svetlana Danilova

Mobile: +971-**-***-****

E-mail:

adf9m3@r.postjobfree.com

PERSONAL DETAILS

Nationality: Russian

Marital Status: Single

Place of birth: Tashkent,

Uzbekistan

Visa Status: Resident

Languages: Excellent in Russian

and good in English

EDUCATION

• Diploma of Finance

and Economy

Specialty of Economy,

Accounting and Audit-

Moscow Russia.

• Diploma of Secretarial

Skills – U.A.E

Trainings and Courses

• Guest Care Training

• Customer Focused

Management

• Dealing with Difficult

People

• Building a Winning

Team

PROFESSIONAL EXPERIENCE

MERAAS HOLDING - (Chairman’s Office)

Senior Officer Administration - August 2019 – August 2020. Responsibilities

• Handle standard office function, including answering telephones, relaying messages, maintaining files and distributing mail.

• Schedules meetings, updates calendar and creates spreadsheets.

• Send / receive mail and packages as needed and oversee fax inbox.

• Forwarding all correspondence, such as letter and packages to staff members.

• Keep the host office and venues fully equipped with necessary items.

• Managing office suppliers and ordering new suppliers as needed/invoices.

• Hiring maintenance vendors to repair or replace damaged office equipment, overseeing the activities of office cleaning staff.

• Arranging Majlis / meeting rooms / TV connection for new meetings and presentations.

• Assist with the security of the space by ensuring that VIP guests are checked in.

• Dealing and paying special care for VIP guests

MERAAS HOLDING - (Chairman’s Office)

Personal Reception Officer from January 2014- August 2019 Responsibilities

• Dealing and paying special care for VIP guests.

• Maintain the daily calendar for GC visitors.

• Maintain Majlis /meeting rooms/ TV connection for new meetings and presentations.

• Assist with the security of the space by ensuring that VIP guests are checked in.

• Send / receive mail and packages as needed and oversee fax inbox.

• Forwarding all correspondence, such as letter and packages to staff members.

• Handle phone etiquette by answering and routing all calls coming to GC’s office main phone line.

• Awareness Program

• Telephone Etiquette

for Call Center

• Excel Training

• Executive Assistance

Skills (Online)

MAJID AL FUTTAIM - MAF PROPERTIES MANAGEMENT

Customer Service Officer (Mall of the Emirates) -2009- 2013. Employee of the months - December 2010 and June 2011. Responsibilities

• Dealing with the customers and closing sales

• Solving customer problems and complaints

• Negotiating variations in price delivery and specifications with managers

• Receiving sales performance

• Gaining a clear understanding of customer business requirements

• Advising on forthcoming product developments and sensing special promotion

Call Centre Responsibilities

• Receiving and answering phone calls in professional way

• Giving correct information, locations and numbers

• Handling and resolving complaints forwarding to supervisor BOUTIQUE IMPERIAL – MOSCOW (Russia)

Sales Executive Officer -2005-2008.

Responsibilities

• Maintaining company quality and products information

• Maintaining the sales, achieving targets and forwarding to Sales Managers

• Replenishment of required stocks and merchandising

• Develop and maintain good relationship with suppliers and clients

• Attending incoming calls and forwarding to concerns

• After sales services and follow-up

ADDITIONAL SKILLS

• Motivated, strong minded and quick learners

• Ability to handle difficult situations

• Strong communications skills

• Well organized and presentable

• A team player adaptable of working well with others

• Able to do multi-tasking as per priorities

• Customer and Client service orientation

Contact this candidate