Customer Service ( English-French) speaking
Resume:
PRIME MUGISHA
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Professional Objectives
To work in an environment where there are challenges and high prospects of professional career growth
To utilize my interpersonal skills to achieve goals for a company that focuses on customer satisfaction and
appropriate customer experience
Skype
Mcprimo8
Mobile
Email:
**************@*****.***
Address
Manila, Philippines
Work Experience
Call Center Agent (English and French Speaking)
Mobile Telecommunication Network ( MTN Rwanda)
February 2011 - December 2013
Assessing the capabilities of the students and developing Conducting research to develop appropriate learning materials, Making recommendations to students for further learning and Organizing conversational classes and fun events where students can engage with French culture.
appropriate lesson plans and curricula
language games, and other teaching aids.
development.
Two years of customer service and assistance in a fast-paced and challenging environment
Mediated conflicts using a “customer first” approach to ensure resolution and satisfaction
Handled French speaking clients as well as French-Canadian speaking clients
Created a weekly report on top of working towards customer satisfaction
Developed self-control, positivity, assertiveness, listening, communication, and social skills
Ability to adapt to different work environments and shifts given, as well as to multitask
French Language Tutor
Asian Center for Foreign Languages Ortigas, Philippines June 2018 - March 2020
Academic History
Adamson University
Manila, Philippines, November 2014-August 2020
Bachelor of Science in Geology Engineering
Organized successfully, together with the Rwandan Embassy in President for the Rwandan Community Organization in the Philippines
Manila, Philippines
2018-Present
Japan, the 25th and 26th Commemoration of the 1994 Genocide against the Tutsi in Rwanda
Leadership Experience
Social Affairs Officer
Adamson University
November 2015-January 2017
Lead the initiative, in collaboration with the Office of University Organized events intended to build a strong relationship among international students present in Adamson University
Demonstrated adaptability and intuitive sense of group dynamics through the different projects we worked on
Relations (OUR) to establish the International Student’s Recreational Room, a space that benefited not only the university, but the international students as well Languages Skills
Excellent English Speaking and Writing Skills
Excellent French Speaking and Writing Skills.
Translation of scientific and literal documents from French to English Proficient at providing interpretation guide interpretation during meetings, seminars and workshops
Additional Skills
Profificient in Microsoft Office and basic PC Troubleshooting knowledge
References
Olivier Habimana
Recruitment Officer ( MTNRwanda)
Email: **********@*****.***
Hanzel Oxeniola
HR, Asian Center for ForeignLanguages, Ortigas,
Philippines
(02) 633 0722
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