Sales, Customer Service, Accounting, Data Entry and Clerical

RICARDO HERRERO

Mobile number: 094*-***-****

***********@*****.***/***********@*******.***

EMPLOYMENT HISTORY

DIGITAL CUSTOMER SERVICE REPRESENTATIVE

MERALCO CORPORATION

WORK FROM HOME

JULY 15, 2020 – September 15, 2020(PROJECT HIRE-END CONTRACT)

- Assisting/Answering all Customer Complaints and giving resolutions to the problem

- Email and Chat Support regarding Technical Aspect/ Billing and other concerns

- Reconciliation of billing concerns of Customers

- Answering Customers in a timely manner to have Customer Satisfaction

- Knowledgeable of using programs for Billing Concerns

- Product Knowledge of all aspects of the company

- Escalation of Cases which we do not have access

- Submitting of daily reports of all closed-resolved cases and escalation cases

- Weekly and Monthly Meetings update on our performance ACCOUNTS CLERK/ACCOUNTANT

ARAB MARITIME PETROLEUM TRANSPORT COMPANY

GIZA, EGYPT

NOVEMBER 2013 – JANUARY 2020 ACCOUNTS CLERK/ACCOUNTANT (EGYPT)

- Processing of Accounts Payable and Accounts Receivable

- Checking and balancing of daily statements and monthly statements from the bank

- Checking of swifts, telex fax to be assured if correct and confirming payment from Dubai Branch

- Processing of all Master Account Vessels Invoices

- Encoding all payments in the Oracle system once everything has been paid and has swift

- Knowledge of using ORACLE PROGRAM and SAP

- Files Documentation to their respective folders in proper order.

- Issuing and encoding Tracking Numbers for invoices to ensure it is not duplicate.

- Receiving invoices and sending them back and forth to their respective departments for processing of payments.

- Reconciliation of accounts of invoices or disbursements .

- Acts as a Secretary to the Assistant Manager

- Processing disbursements and invoices to be paid for Agents, Suppliers and Recruitment suppliers MAY – NOVEMBER 2013 COMMERCIAL CLERK (EGYPT)

- Files Documentation to their respective folders in proper order.

- Logging of fleet positions on ships for their arrival, departure and reason.

- Logging of detailed movement of ships from one country to the other.

- Making payment requests for port charges, owner’s expense upon vessel request to be sent by bank to bank transfer

RELATIONSHIP MANAGER, UNIONBANK OF THE PHILS

QUEZON CITY, PHILIPPINES

JANUARY 2012 – MAY 2012

- Addressed the client needs, built financial plans while striving to outperform and exceed profitability and revenues.

- Striving to deliver the Client Satisfaction – Established the vision and strategy of the account plans

- Ensured that the account plan aligned with the client objectives and interests in order to exceed the client’s expectations

- Recognized opportunities for account growth, then articulate the value proposition and ensured the implementation across the platform

- Looking for prospective clients for selling checking accounts, saving accounts and time deposits either peso or dollar (CASA).

- Also handling other products for prospective clients to sell such as business loans, car loans, housing loans, credit cards and other bank products.

CATEGORY SPECIALIST & KEY ACCOUNTS SPECIALIST, SAN MIGUEL CORP (RETIRED)

PASIG CITY, PHLIPPINES

SAN MIGUEL FOODS INC – SUBSIDIARY OF SAN MIGUEL CORP JAN - SEPT 30, 2010 (GENERAL TRADE) / CATEGORY SPECIALIST

- Handles a sales team of the distributor under my supervision.

- Overseas operations and sales target of the distributor and the sales team of the distributor.

- Assures that there are no stock outs from the distributor.

- Analyzes reports, itinerary and sales quota from the sales team.

- Guides the sales team to reach their quota and helps them to sell better. MAY - DEC 2009 (MODERN TRADE) / CATEGORY SPECIALIST

- 7 months relief handling modern trade accounts

- Handled convenience stores such as Petron, Caltex, Shell, Total, San Miguel Food Shop and Monterey Meat Shops.

- Area Coverage handled from Taguig to NLEX

- Did booking and collection to existing outlets

- Checking of Inventory to avoid stock out

- Merchandising of stores and also AR reconciliation of outlets

- Penetrates other products to existing outlets

- Gives opening support for convenience store.

SAN MIGUEL CORP - CKAG

JULY 2006 - MAY 2009 (ON-PREMISE) / KEY ACCOUNTS SPECIALIST

- Handled ON-Premise accounts such as bars, restaurants, Malls, Hotels and commissaries.

- Does booking and collections to various outlets.

- Penetrates new and old products at different outlets.

- Attends, organizes events and bar tours.

- Plans budget for promo's for different outlet to gain revenue.

- Reaches target goal for monthly quota.

- Required reports on a monthly basis.

- Submits - Identifies new potential outlets for penetration.

- Checks inventory, stocks of outlets to avoid stock out.

- Distributes merchandising materials to various outlets.

- Selling food service products to various outlets. ACCOUNT EXECUTIVE, FEDEX

PARANAQUE, PHILIPPINES

NOVEMBER 2004 – APRIL 2006

- Identifies and develops new accounts offering the greatest potential.

- Maintains existing customers through regular call coverage and servicing.

- Face-to-face calls on customers and makes presentation demonstrating the outstanding features of service offered by FEDEX.

- Responds to leads from FEDEX counterparts, couriers, customer service and marketing personnel in a timely manner with feedback to the source.

- Exercises good judgment in the administration of optional pricing programs.

- Confers with customers and company representatives to resolve issues.

- Assists in collection and reconciliation activities.

- Submits required reports in a timely manner.

- Performs other duties at a similar level of skill and complexity as required.

- Meets revenue targets set by the company.

CUSTOMER CARE OFFICER, SMART COMMUNICATIONS

(CONTRACTUAL)

QUEZON CITY, PHILIPPINES

MARCH 2004 – SEPTEMBER 2004 (PROJECT HIRE)

- Dealing with customer complaints, inputting data in the computer

- Depending on the inquiry or complaint of the customer.

- Reaching the quota for downloads and smart money applications.

- I also coordinate with people to make tie-ups on events to other

- Companies and barangays.

- Assigned as a Technical Assistant for telecoms.

ACCOUNT EXECUTIVE, YKL COLOR LAB - FUJI FILM

QUEZON CITY, PHILIPPINES

JANUARY 2003 – APRIL 2003

- Selling of all products of Fuji Film to new and old accounts such as films, cameras, accessories and machineries.

- Handle with care all service equipment properly.

- Respect and work in harmony with Supervisor and colleagues.

- Doing the inventory and merchandising of digital cameras and scheduling to visit dealers for promotions and camera update.

- Maintain and provide an efficient, polite, professionally and above all friendly service JUNIOR ACCOUNT EXECUTIVE, DURA PARQUET INC

QUEZON CITY, PHILIPPINES

NOVEMBER 2001 – SEPTEMBER 2002

- Attending calls and selling of floorings to customers for residential use for new and old accounts.

- Provides administrative support to ensure on time release of urgent shipment. EDUCATION

DLSU – COLLEGE OF SAINT BENILDE

1997 - 2001

- BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION – MAJOR IN EXPORT MANAGEMENT

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