Office Manager

JEWELL HALLIBURTON

South Carolina

Phone: 843-***-**** Email: *********@*****.***

OFFICE MANAGEMENT & ADMINISTRATION

Organizationally-focused and solutions-driven professional able to leverage background and deliver all aspects of comprehensive office/administrative management, billing management, accounts recevieable, correspondence management, budget and project coordination, and daily support to executive leaders, staff and clients. Experienced in proactively managing EA and office management functions designed to streamline administrative processes, while driving accountability and multiple projects simultaneously. Top performer with expertise in executing complex administrative and business unit support functions designed to streamline daily processes, drive accountability, maintain stability, increase efficiency, and ignite team performance with an emphasis on administrative strategy.

Administrative Management

Finance Management/Support

Stakeholder Engagement

Calendar Management

Office/Billing Management

Administrative Strategy

Insurance Verification

Cost Reduction & Control

Accounts Receivable/Payable

Policy Development

Training & Development

Staff Administration

PROFESSIONAL EXPERIENCE

Capitol Urology, PA Columbia, SC 9/2019/Present

PRACTICE ADMINISTRATOR

Manage all aspects of the account receivables, while maximizing patient flow, recruit, hires and oversees orientation and training for all clinical and clerical staff within the practice. Perform month-end reports, maintain all employee files and credentials.

Facilitated the implementation and training of staff in the use of new software/technologies.

Payroll and payroll taxes, timesheets, 401K, employee health insurance, PTO

Decreased patient no-show rates by developing and implementing reminder protocols to communicate yearly appointments; improved office efficiency via creation of new office and ordering procedures.

South Carolina Medical Endoscopy (Surgery Center) Columbia, SC 7/2018 – 10/2019

FINANCE & BILLING MANAGER / Fill-In PRACTICE ADMINISTRATOR

Manage and implement center strategies, systems and processes for all areas of finance, billing and collections via the effective organization and supervision of staff and resources within the department, to include scheduling, credentialing, workload delegation, and accounts receivable. Perform the month-end close of billing for the ambulatory surgical and professional areas.

Facilitate the training of staff in all policies and procedures, while monitoring staff, clinical staff, CRNA, and provider credentials; handle credentialing for 8 providers.

Manage daily accounts payable and receivable; strategically reduced A/R from $500K to $97K in only 4 months; maintain Employee Health Records and financial records.

Supervise patient and insurance company payments, partner with practice administrator on cutting costs, and maintain AR to make sure that claims are being paid on time and denials are worked daily.

Computer Zone (Medical Billing Company) Holden Beach, NC 3/2015 - 7/2018

OFFICE MANAGER

Managed all aspects of daily office and administrative management, to include receiving and screening calls, handling general accounting duties including all A/P and A/R, report creation, staff management/supervision, training, onsite clinic visitation coordination, and managing/maintaining complex schedules and calendars for meetings, conferences, appointments, events and luncheons.

Managed and maintained key accounts, while driving areas such as account serving and collections.

Created diverse materials including letters, documents, presentations, memorandums, confidential reports, correspondence, inter-office memos and complex spreadsheets.

Developed and maintained administrative and procedural processes that reduced redundancy, improved accuracy and efficiency, and achieved organizational objectives.

Facilitated the training, guidance, mentoring and supervision of office support staff.

Conducted the coordination, planning and logistics of special events, company events and charity/fundraising events; volunteer in running and staff events.

Delegated daily administrative workload, engaged with insurance companies regarding unpaid claims, and handled the electronic insurance submission for all insurance companies.

MMI Holdings Concord, NC 2/2014 - 3/2015

TEAM LEAD, Accounts Receivable Department

Led and coordinated all aspects of accounts receivable and collections functions to include staff administration, billing, staff scheduling and training, A/P, review of account collection reports to ascertain status of collections and balances outstanding, and the constant evaluation of the effectiveness of current collection policies and procedures.

Developed and implemented employee training initiatives for new and existing staff.

Handled the electronic submission of insurance for all insurance companies, while supporting general accounting functions, business journals and all A/P and A/R.

Defined department tasks, facilitated the training of staff, and assisted in the revision of department policies, training initiatives and documentation for the collection of accounts.

South Park Optical Charlotte, NC 10/2012 - 2/2014

OPTICIAN/INSURANCE SPECIALIST

Conducted pre-examination of patients to determine needs and assisted customers in the review, selection and purchasing of eye wear product lines sold in-store. Facilitated the training and education of optometric assistants and opticians, provided instruction on care and use of contacts/glasses, and implemented the marketing, sale and merchandising of products/services.

Posted payments and A/P; handled all insurance authorizations, verifications and filing

Engaged and closed sales by matching the capabilities of the offerings to a customer's requirements.

Drove sales via the implementation of sales plan focused on increased sales and client support.

Inspected and analyzed finished product orders from lab; analyzed/resolved any optical problems regarding eyewear.

Modern Eye Care Concord, NC 4/2009 - 4/2013

INSURANCE BILLING MANAGER

Managed and led all aspects of daily office management and insurance billing functions to ensure optimal and accurate reimbursement for all service, to include overseeing underpayment and denial management, developing and maintaining departmental policies and procedures, providing expertise in payer policies and protocol and training team to ensure a high level of organizational competency.

Drove the achievement of a 65%+ increase in AR collections for accounts over 90 days.

Identified/engaged customers with delinquent accounts; secured payments from over 50% of those notified, while managing monthly accounts receivable and payable reporting.

Oversaw staff orientations and managed ongoing team productivity, competencies, and performance.

Developed and managed ongoing review of office/billing processes, procedures, and workflows, and identified opportunities for improvement.

Communicates daily with insurance carriers, clients and other third parties to collect outstanding balances due and resolve disputes, denials, and general nonpayment issues.

Eye Care Center Lumberton, NC 1/2003 - 4/2009

LAB MANAGER/INSURANCE BILLER (6/2008-4/2009)/LAB MANAGER (1/2003-5/2008)

Managed and oversaw all aspects of daily optical lab operations, to include managing inventory and monthly reports, training staff, meeting all production goals and objectives, performing daily, weekly and monthly lab equipment maintenance, identifying/resolving problems, and prioritizing daily work load to meet changing priorities and deadlines.

Handled electronic insurance submissions, verified insurance, and trained staff on equipment, policies/procedures, software, and updates.

Optimized the lab to ensure efficiency and compliance with company policies and operational guidelines, while identifying areas of opportunity and creating action plans for improvement.

EDUCATION

BACHELOR OF SCIENCE ~ HEALTHCARE ADMINISTRATION

Colorado Christian University

ASSOCIATE OF SCIENCE ~ BUSINESS MANAGEMENT

Fayetteville Community College, NC

Joint Commission Accreditation & SCDHEC

BLS – 2021

Software & Tools: Microsoft Office, QuickBooks, Brightree, IMS, Total MD, OP 15, Revolution EHR, EFT, ERA, GMed, Mac-Practice, Medent

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