Office Customer Service

TANDRA MAE JOHNSON

Phone: 704-***-****

Email · *******@*****.***

SUMMARY

Dedicated and driven, a proven professional with over 19 years of experience as a Senior Probate Estate Auditor. Possessing executive strengths in balancing multiple responsibilities, quality communication, organizing workflow, maintaining high-volume inquiries, updating tracking documents and adapt at accurately filing protocols/procedures. Extremely client-focus and result oriented.

EXPERIENCE

5/1999 TO 12/2018

DEPUTY CLERK AUDITOR, CLERK OF SUPERIOR COURT, CHARLOTTE, NC

Delivered an exceptional level of service to each client by listening to concerns and answered questions.

Provided service to clients by establishing proper procedures in handling various estates/guardianships, bonds, verifying supporting documents.

Checking and approving inventories, annual and final accountings.

Researched and recorded information using Vcap software.

Provided critical updates to clients utilizing mail, email, telephone, filing and copying.

9/1990 TO5/1999

DEPUTY CLERK, KANAWHA COUNTY CLERK’S OFFICE, CHARLESTON, WV

Indexed and recorded vital records when received from the State Office.

Progressed from vital records department front line clerk to Register of Deeds recording clerk.

Provided essential customer service when recording deeds, judgments, liens and maps.

Managed documents regarding all facets of voting paperwork.

Validated individual election polling sites results.

Assisted the public with researching official documents recorded and filed.

Duplicating important documents

EDUCATION

1987- OFFICE CERTIFICATION GARNET CAREER CENTER, CHARLESTON, WV

Vocational Program

1982-BUSINESS SKILLS CERTIFICATION WEST VIRGINIA JUNIOR COLLEGE, CHARLESTON, WV

Business Skills

SKILLS

Interaction with paralegals, lawyers and bank personnel

Strong interpersonal skills

Self-starter

Creative problem-solving

Inventory Control

Tireless work ethic and willingness

Self-motivated

Recognitions for excellent customer service

Multi-tasking and prioritization

Organized and efficient

Organizing packages

ACTIVITIES

What my resume cannot convey is my passion for assisting people, being able to assist with the loss of loved ones in all aspects, ensuring effective guidelines, policies and procedures are being followed. It is my belief, that this would create a positive and trustworthy rapport with clients. I am a Greeter at Church and I have my certification as an exercise instructor. I utilize my qualities on and off the job, coaching newer clerks and assisting with any inquiries, without giving legal advice.

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