Customer service rep
Resume:
Anitra Rodgers
Houston, TX *7013
adf9hu@r.postjobfree.com
EXPERIENCE
TSYS Columbus, GA — Chargeback Specialist Lead
July 2015 - August 2020
As a chargeback specialist it was my responsibility to research and resolve fraud transactions and disputes for consumer and commercial credit card accounts . Daily work was retrieved from a queuing system which required time management skills in order to keep production. Reviewed merchant documentation in order to research and resolve disputes. As a lead it was my responsibility to make sure production stayed within compliance which sometimes required me to reorg and assign team members additional work if needed. Assisted in peer coaching and training of the team. Also would take on additional administrator assignments in order to build leadership skills and experience. Marriott Columbus, GA - Back of the house executive/ front desk
March 2008 - July 2015
As an executive I worked and managed a team of 12+ with daly job duties. Required to inventory cleaning materials and new items to ensure the team was properly equipped. Completed end of the day review to ensure guest areas and rooms were cleaned and within standards . As a front desk assistant I assisted guests in person and over the phone with accommodations, reservations and inquiries. Processed payments and end of the day review to insure accounts balanced and bank deposits are accurate.
US Labor Department, FL — Claims Specialist
January 2004 - November 2007
As a Claims specialist, assists claimants with processing and inquires for unemployment benefits. Processed claims by mail, phone, and email. EDUCATION
Miller-Motte — Bachelor in Business Administration SKILLS
Versatile skills set of
experience in customer
service, leadership, written
and oral communication.
Extensive management
experience, strong
interpersonal skills which
allows me to excel in
team-building. Innovative
problem solver with a keen
eye for detail .
2008 - 2010
Obtained 17 credits
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