Mental Health Program Technician
Resume:
Taylor Hailemariam
****************@*****.***
Summary:
Analytical and detail-oriented with experience coordinating, planning, and supporting daily operational and administrative functions to excel in an Office/Administrative Assistant role. Administrative professional, with experience in supportive services and programs in the private sector as well as county government agencies.
Skills & Abilities:
• Customer Service
• Good Communication (written and orally)
• Punctual, Reliable, and Professional
• Fast Learner
• Data Entry (Including 10 Key)
• Self-motivated and focused with a desire for positive results
• Ability to follow established policies and procedures
• Ability to establish and maintain effective working relationships
• Sensibility and tact in dealing with confidential information
• Work well independently or as part of a team
• Ability to reason creatively and effectively
• Adapt quickly to new programs and procedures
• Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in an Office/Administrative
• Assistant role.
Experience:
• Proficient in all Microsoft programs (Excel, Word, Outlook, etc.)
• Multi Line Telephone Systems
• Efficiently utilize multiple Systems and Databases
• Filing Confidential Records and Maintaining Organization
• Accounts Payable
• Accounts Receivable
• Journal Entries
• General Ledger Accounting
• Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.
• Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.
Program Technician I
Fresno County Department of Behavioral Health - Fresno, CA August 2019 to Present
Responsible for billing for services rendered, remittance of payments to contracted providers. Compliance and Quality Assurance audits. Performs paraprofessional/technical work in support of County department programs and services involving the knowledge, interpretation, and application of County policies, rules, regulations, and procedures. Assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
• Assess and interpret the significance of report data, develop findings and provide recommendations.
• Perform basic mathematical computations.
• Operate modern office equipment including multi-line telephone systems, computer hardware and software, and internet and web-based applications.
• Effectively manage multiple work assignments, set priorities and meet established deadlines.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public.
• Demonstrate and maintain a high degree of initiative, maturity, integrity, accountability and good judgment.
Account Clerk 1
County of Fresno, Department of Behavioral Health, Financial Division - Fresno, CA January 2017 to July 2019
I was initially hired as the receptionist/OA for the Department of Behavioral Health's Business Office in the Financial Division. My responsibilities included the following: answering and routing telephone calls; greeting and assisting the public describing services provided; explaining the application process and eligibility requirements; assisting in completion of forms or complaints; directing the public to the proper department or official and mail preparation and distribution. I received and recorded cash or check payments for fees, permits, fines or installment payments.
In March of 2017, I was promoted to the Centralized Avatar Adjustment Team. My primary responsibility was to review clients’ accounts/received services to identify errors that would prohibit the billing process, reduce the chance of denials and increase revenue. The CAAT team’s primary function is to fix any discrepancies or issues that would disallow or prohibit the billing process. We accomplish that by running various reports, exporting the raw data and manipulating that data to pin point what programs are producing multiple errors that would cause loss of revenue, and then making necessary adjustments as well as notifying staff of errors and offering training if needed.
In April of 2018 I promoted to Account Clerk 1 and joined the Medi-Cal billing team. I bill for clients who are recipients of Medi-Cal and receive services from the County of Fresno or a provider that we are contracted with. I am responsible for processing Compliance as well, that is when we are paid for services that were non-billable so we must process the needed void and send the payment back.
I am well versed in billing to include Medi-Cal, Medi-Care, Private Insurance, or Self-Pay. Daily tasks include data entry, word processing, filing, sorting, distributing and processing materials, checking documents for completeness, and maintaining various records. I utilize several different databases to process records and enter data on forms and into data systems, ensuring forms or reports are complete, accurate, and filed with other agencies timely. I prepare personnel action requests, and requisitions. Other duties and special projects as assigned. Accounts Payable Clerk
Lion Raisins Inc. - Selma, CA
September 2015 to January 2017
My primary responsibility as an accounts payable clerk was to ensure that Lion Raisin’s bills were paid timely and accurately. My duties include the following; review all invoices for appropriate documentation and approval prior to payment; create purchase orders to itemize purchases to matching invoices with up to 100 plus line items; charge expenses on those purchase orders to the correct general ledger accounts; prioritize invoices according to cash discount potential and payment terms; audit and process credit card bills to ensure all purchases are for company purposes as well as checking for fraudulent activity; match invoices to payments; obtain all signatures for checks and distribute checks accordingly. In addition, I responded to all vendor inquiries, reconciled vendor statements and researched and corrected discrepancies. I assisted in month end closing, maintained files and documentation thoroughly and accurately, in accordance with company policy and general accounting practices. I processed regular check requests and check runs (average of 150-250 payments to vendors/brokers on a weekly basis). Other duties and special projects as assigned.
Legal Assistant
Law Offices of Sherri Rich Mount - Fresno, CA
September 2014 to March 2015
I created and maintained case files, documenting actions and inputting information into the file database and case management software system. I reviewed case status with the attorney. I welcomed clients and guests and provided excellent customer service. I operated a multi-line telephone system and directed inquiries appropriately. I transcribed dictation and coordinated case preparation which included researching, reviewing, verifying case information and the preparation of legal documents.
I organized client conferences, scheduled court reporters, couriers, and other meetings as necessary.
I maintained the attorney’s calendar by planning and scheduling conferences, teleconferences, depositions, and travel. I recorded and monitored court appearance dates, pleadings, and filing requirements. I exercised a great of deal of independent action and decision making assisting our clients, knowing when to act and when to elevate issues to the attorney for a response. I prepared client billing inputting attorney billable time and reimbursable expenses, invoicing and monitoring our accounts receivable aging report for follow up on delinquent accounts. I exercised discretion and maintained client confidentiality keeping client/attorney privilege. Maintains office supplies by checking stock, placing and expediting orders and evaluating new products. Ensured operation of equipment by completing preventive maintenance requirements and calling for repairs. Other duties and special projects as assigned.
Education
Bachelor's in Correctional Program Supportive Services University of Phoenix
September 2017 to Present – 54 Units
Medical Administrative Assistant
Kaplan College
August 2010-June 2011
High school in General Education
Clovis High School - Clovis, CA
September 2006 to June 2010
References
Suzi Keller
Accounting Controller-Lion Raisins-Previous Supervisor *******@***********.***
Tanimara Puente
Senior Staff Analyst-Fresno County-Current Supervisor *******@**************.***
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