Service Manager

Executive Profile

Currently working at ENOC Autopro as Manager.

A professional with 10 years of experience in Automobile Repair & Maintenance of BMW, Mini, Rolls Royce.

Skilled with capability to analyze and interpret unique problems, with combination of training experience and logical thinking; Application of Quality tools and identified process bottlenecks & product deficiencies

Gained expertise in meeting business units objectives and goals, ensuring safe and efficient operations

Expertise in managing all warranty related matters including processing & authorization of warranty claims, verification of warranty and service contract coverage and explaining provisions & exclusions

Hands-on technical experience in diagnosis and root cause analysis of issues based on customers’ feedback

Proficient in diagnosis of errors or technical problems, determination of proper solutions and creation of detailed service reports

Skilled to provide service & customer support during field visits, comprehend customer requirements, build relationships with customers

Excellent attention to detail, dexterity, and mechanical skills

Possess excellent Diagnostic Tool Skills including:

oIntegrated Service Information Display (ISID)

oIntegrated Service Technical Application (ISTA)

oIntegrated Measurement Interface Box (IMIB)

oIntegrated Service System Software (ISSS)

Highly skilled in identifying areas of improvements & troubleshooting occurrence of repeated issues, ensuring adherence to specified quality system

Academic Details

B.Tech. in Automobile from Bharath University, Chennai in 2008

Awards

BMW Senior Technician in December 2014

BMW Technician in December 2012

BMW Service Technician in December 2011

Maruti Suzuki Mechanical Training in April 2009

IT Skills

Global Qualification System (GQS, BMW)

PRO-Engineering

CATIA

Key Impact Areas

Soft Skills

Professional Experience

Manager (SIC)

From 01/08/2019- Present ENOC (AUTOPRO)

Role:

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

Workshop Supervisor

From 2015 – 31/03/2019 with Abu Dhabi Motors LLC (BMW, Mini, Rolls Royce)

Role:

Provide all aspects of customer service such as scheduling appointments for inside repairs and/or outside vendors, generating work orders, providing estimates, overseeing quality of work and accuracy of billing.

Managing end-to-end workshop / service operations including resource planning & management and support for equipment troubleshooting, deployment, installation, commissioning & servicing

Monitor the workshop and body shop revenue and coordinate with receptions staffs for the smooth reception operation.

Assistant Team Leader

From 2009 – 2015 with Abu Dhabi Motors (BMW, Mini, Rolls Royce),

Role:

Performing a variety of technical and skilled mechanic functions for vehicle and equipment maintenance and repair.

Maintaining vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.

Verifying vehicle serviceability by conducting test drives; adjusting controls and systems.

Capturing customers’ voices and identified scope of service performance & technical improvements.

Ensuring compliance with state vehicle requirements by testing engine, safety, and combustion control standards.

Drafting vehicle records by recording service and repairs.

Monitoring shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs

Significant Accomplishments:

Executed the preventive maintenance requirements; kept the equipment operational and followed manufacturer's instructions for troubleshooting malfunctions

Gained expertise in working on N52, N63, N20 engines (BMW); N16, N18 engines (MINI)

Academic Projects

Project Name: Solar Air Conditioning in Car

Period: Feb 2008 – June 2008

Team Size : 4

Description: Mini project based on the working of air conditioner using Solar Power was carried successfully

Seminars Attended

Development of Modern Three wheel vehicle

***********@*****.*** +971-*********

Achievement-driven professional targeting challenging assignments with an organization of repute in Repair & Maintenance

Location Preference: UAE

Nibu Jacob George

Automobile Technician

Calibration, Maintenance & Repair

Troubleshooting, Diagnosing, Replacing

Quality Control

Cost Optimization

Manpower Planning

Programming, Encoding and Retrofitting

Service Strategy Planning

Documentation of Warranty Cases

Customer Relationship Management

Leader

Goal Oriented

Analytical

Multi-Cultural

Key Skills

Personal Details

Date of Birth : 18 September 1985

Languages Known : English & Hindi

Passport Number : J7128299

Address : P.O. Box - 46468, Abu Dhabi, U.A.E

License : India, UAE

Marital Status : Married

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