Administrative Assistant Manager

Jill Belter

708-***-**** *.******@*****.*** *** Monroe Street, Oswego, IL 60543

Professional Summary

Customer Service I am dedicated, detail-oriented Professional with over 20 years' experience providing customer service, administrative and sales assistance. Strong team player with excellent multi-tasking skills, organizing skills, and possess a high level of motivation. Interacts in a customer-focused and compassionate manner to ensure customers and their representatives' needs are met.

Skills

• Data entry, Microsoft Word, Excel, PowerPoint, and Outlook

• Payroll Accounting

• Ability to follow through on complex projects

Experience

Bookkeeper

Menards, Plano, IL

January 2018 - Current

• Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues.

• Improved tracking processes with Excel spreadsheets.

• Resolved accounting discrepancies with critical thinking and thorough research.

• Oversaw day-to-day accounting needs, including processing payments and invoices.

• Contributed to inventory accuracy with regular counts and records audits.

• Prevented unnecessary fees through prompt payment of all obligations.

• Kept records current with daily transaction posting.

• Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Catering Manager

Holiday Inn, Matteson, IL

August 2014 - January 2018

• Prospected for leads with cold and warm calling, trade shows, and in-person visits.

• Finalized quotes and orders by proactively following up on catering leads.

• Delivered consistent quality with good planning and catering management abilities.

• Increased catering business by reaching out to local businesses, churches, and community groups.

• Met customer delivery times by effectively coordinating schedules and supplies to fulfill orders.

• Oversaw special events and programs such as on-site catering and business conferences.

Cashier

Walmart, Hodgkins, IL

July 2012 - August 2014

• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.

• Resolved guest issues by working with customer service leaders and area managers to meet individual needs.

• Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.

• Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.

• Prevented losses by watching for suspicious behavior.

Administrative Assistant

Valassis, Oak Brook, IL

December 2002 - June 2012

• Organized domestic and international travel, including ground transportation, flights, and accommodations.

• Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.

• Tracked finances, projects and schedules with diverse computer programs.

• Managed all incoming and outgoing mail, packages and faxes.

• Troubleshot problems and developed successful solutions.

• Served customers by going above-and-beyond to offer exceptional support for all needs.

Manager

Burger King, Burbank, IL

December 1988 - August 2014

• Controlled day-to-day operations with shift management strategies and effective food and labor controls.

• Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service.

• Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures.

• Controlled costs with effective supply management and monitoring of food use.

• Collaborated with team members to meet daily demands and handle challenging projects.

• Managed files and continuously updated and organized records.

Education

Associates - Northwestern College, Chicago, IL

June 2013

Administrative Assistant - Fox College, Oak Lawn, IL

June 1984

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