Software Support
Resume:
Sandra A. Smith
Clinton, NY 13323
******@**********.***
Summary
An accomplished Director of Information Services with a history of progressively responsible positions. Very detailed oriented and reliable in addition to strong technical and analytical skills, I also possess excellent interpersonal and communication skills. I have experience in all levels of computer systems operations, support and maintenance with extensive experience in clinical software, quality assurance, systems management and personnel.
Pertinent Employment History
Rome Memorial Hospital, Rome NY
Help Desk Supervisor 5/2016 – 8/2020
Primary duties included managing day-to-day call center activities, running reports, managing a staff of four, scheduling, queue management, and responding to customer requests.
Responsible for all user security creation and maintenance
Responsible for purchasing for entire IT departments
Entered all payroll requests for Engineering and Helpdesk employees
Supplied Finance department with weekly and monthly reports regarding inventory
ISSYS, Inc., Liverpool, NY and JDE Computer Staffing, Inc., Whitesboro, NY
Networking Consultant 5/2014 – Present
Provide technical assistance and support related to computer systems, hardware, or software. Install, modify, and repair computer hardware and software.
Weekly time sheet and monthly reporting
Utica School of Commerce, Utica, NY
Adjunct Professor, 2009 – 2015
Created and delivered successful lesson plans for the following courses:
Network Essentials: The course includes networking basics, protocols, transmission media, network interface cards, connectivity, devices, monitoring, management, and troubleshooting.
Computer Concepts: This course develops a basic understanding of the Microsoft Office Suite.
Hardware Concepts: Topics include installation, configuration, and troubleshooting of computer hardware.
Folts Center, Herkimer, NY
Director of Information Services, 2/2013 – 1/2014
Maintained applications including Kronos SQL, Exchange 2010, Melyx financial, and clinical software
Created company-wide policies and procedures
Liaison with Clinical and Financial staff and Melyx.
Provided hardware and software support for all users.
Prepared yearly departmental budget.
Presbyterian Homes & Services, New Hartford, NY
Director of Information Services, 2004 – 2/2013
Managed a small staff in support of information technology at three physical facilities.
Upgraded from Citrix to Citrix XenServer for all of servers except SOS
Prepared disaster recovery documentation and yearly departmental budget
Created company-wide policies and procedures
Maintained applications on Windows 2003 and Windows 2008 virtual servers including Kronos SQL, Exchange 2003, Citrix, SOS, and OptimusEMR.
ISSYS, Inc., Liverpool, NY
AS/400 & Networking Consultant, 1999 – 2004
Provided management of Citrix systems running on NT based servers over a WAN using T1, Fractional T1 and DSL communication lines.
Performed user permission administration.
Provided software and hardware assistance for AS/400, Novell and NT
networks.
Executed system and application upgrades on corporate systems.
Presented training for system operations on the AS/400, Windows and Novell.
Provided support and administration of Lucent Merlin Magix PBX and Partner
systems.
ECR International, Utica, NY
MIS Director, 1991 – 1999
Managed a small team in support of company’s technology facilities.
Maintained AS/400 operating system, software and hardware including all
upgrades, troubleshooting, and monitoring capacity and performance.
Provided helpdesk support to all users of AS/400 and Novell systems, along with BPCS and Microsoft Office applications for both locations.
Evaluated equipment and executed implementation of Lucent Merlin Legend telephone system.
Designed and orchestrated two data center moves.
Education
State University of New York, Utica, NY;
Bachelor of Science in Business Management, 1998
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