Customer Service, responsible, caring,confident speaker and passionate

Ghayad Ghunim

519-***-**** E: **********@*******.***

Windsor, ON N9B3A4

PROFESSIONAL SUMMARY

Communication-focused individual with over 2 years of experience in customer service. I am an attentive listener with excellent multitasking and organizational abilities; capable of managing store responsibilities in fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone.

SKILLS

Well-organized

Store opening and closing

Store Merchandising

Cash Register Operation

Written communication skills

Product and Service Sales

WORK HISTORY

TEACHING ASSISTANT 09/2019 to 04/2020

University of Windsor Windsor

Marked students' papers.

Holding office hours to help students with their papers.

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Supported student learning objectives through personalized and small group assistance

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SALES ASSOCIATE 06/2019 to 09/2020

Ardene Windsor, ON

Organized racks and shelves to maintain store visual appeal

engage customers and promote specific merchandise.

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Processed product returns and assisted customers with other selections.

Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Balanced and organized cash register by handling cash, counting change and storing coupons.

SALES ASSOCIATE 06/2019 to 09/2019

Mr. Pretzels Windsor, Canada

Prepared pretzels for customers.

Increased sales by offering advice on purchases and promoting additional products.

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

SECRETARY AND TRANSLATOR 07/2017 to 11/2017

Xtreme Auto Center Windsor, Ontario

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.

Handled daily scheduling tasks and provided administrative support for the company

TEACHER FOR CHILDREN 11/2015 to 04/2016

Book Buddy Program Windsor, ON

Improving the reading skills of several children.

Encourage children with reading difficulties in order to provide them with reading experience.

Motivating the children to read and become proficient communicators in the future

ARABIC-ENGLISH TRANSLATOR 11/2015 to 11/2015

Syrian Refuges at Caboto Club Windsor, ON

Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.

Translated documents from English to Arabic

Listened to non-Arabic video dialogue and developed translation into target language to prepare subtitle scripts.

EDUCATION

Bachelor of Arts (Honors) International Relations and Development, History, Spanish and Italian 04/2020

University of Windsor, Windsor

High School Diploma 06/2016

Catholic Central High School, Windsor

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