Sales Office Assistant

Olawole Akande

*, ******* ********

Shasha, Lagos

081********,090********

*******.******@*****.***

Summary

Retail business professional with a solid background, 7+ years of work experience and a proven track record in marketplace operations, sales data analysis, marketing optimizing, retail strategy, channel efficiency, e-commerce, logistics, customer experience and vendor operations.

Work Experience

Sales Key Account & Client Relationship Manager Jumia Nigeria Jan 2018 – Present

·Maintained a 90% activation rate of Sales consultants and 80% revenue target assigned to the team.

·Manage more than 135 B2B agents that deal with Mobile, Laptops & accessories

·Manage, coordinate & grow over 500 Major (Key) Sales consultants all over Nigeria that’s have been consistent in sales for over 6months & generate more than 100,000,000 monthly in sales.

·Generate campaigns & ideas to push sales, push retention & reactivate inactive consultants.

·Managed data analysis, evaluation and training for Sales activation team and Issue Resolution

·Identified trends and insights and optimized spend and performance based on the insight for creative growth strategies for the Jumia Sales on both the B2B and B2C front.

·Created budget split based on KPIs to be achieved per channel based on revenue expectations.

·Analyzed competitive research, focus groups, audience analysis and comparative analysis to make strategic marketing decisions.

·Created dashboards to monitor team performance and CR to help make real time management decisions for campaigns including Black Friday and other major campaigns.

·Produced customer behavior reports on internal data using analytics tools like; Excel, Google analytics, power Bi, Cube, QlikView.

·Managing daily performance of different marketing channels and having meetings with different heads to optimize performance for the day.

·Planning and implementing after-sales services to Sales consultants and Maintained a 80% sales agent satisfaction rate.

Sales Activation & Issue Resolution Lead Jumia Nigeria Jan 2015 – Jan 2018

·Designed and implementing solutions to issues that range from commission, voucher code and account Issues.

·Monitored retrieval, return, delivery and investigation issues.

·Activation, introduction and development of new agents into the program.

·Supervised account reconciliation and data collection of sales processes.

·Compilation and delegation of issues to the appropriate team to enable prompt resolution and follow-up

· Created the process for consultant delisting and relisting, I was also responsible for the execution of delisting and relisting of consultants via the deactivation report documents, before the creation of the Jforce tool.

·Handle complaints provide appropriate solutions and alternatives within the SLA and follow up to ensure resolution.

Customer Operations Analyst Jumia Nigeria Nov 2013 – Jan 2015

·Reviewed recorded calls with clients and ensured that proper steps were taken regarding completing the call objectives, documenting all required information and completing administrative tasks required.

·Achieved first contact issues resolution via phones and emails with CSAT score of 92% in 6 months.

·Routine calls for providing information and guidance.

·Telephone marketing and other assigned duties.

·Swift and Prompt issue resolution

·Vast and Fast escalation to assist issues resolution

Zebath Global Resource Admin (Intern) June 2013 – Nov 2013

·Wrote and revised memos, supply documents and budget plans/documents

·Prepared and submitted reports on topics as assigned

·Land survey, measurement and development for some clients

·Acted as in-office assistant and executed various simple office tasks such as making copies, answering phones, delivering mail, sending emails, and sending faxes.

·Ensure operation of equipment by completing preventive maintenance requirements

Leadership/Awards

Manager: Sales Activation & Business Analyst

Team lead: Sales Activation, Jumia Nigeria.

Five-times as best Performing agent from 2013-2014: Jumia Nigeria

Social Director: University of Ilorin

Areas of Expertise

Industry Competencies:

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·Ecommerce operations

·Data management and analysis

·Negotiation/Persuasion

·Growth hacking

·Sales optimization

·Vendor management

·Sales Activation

·Sales analysis

·Account Management

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·Logistics

·Issue Resolution

Technology

·Microsoft Office Suite

·HTML (Beginner)

·Google Analytics

·Power-Bi

·Big Query

Education

Master’s in Business Administration (in-view) Ajayi Crowther University 2020 – 2021

Certificate in HTML Fundamental Course Sololearn.com 2019

Power Bi training Jumia Nigeria 2018

Google Analytics training Jumia Nigeria 2017

Certificate in Customer Relationship Management 2013

B.sc Business Administration. 2nd Class division University of Ilorin 2008-2012

Interests

·Reading

·Analysis

·Sports and meeting new people.

·Volunteering

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