Customer Service Teacher

CHRISTOPHER IZUNNA OBI

**, ***** ***** **** ********* Ikorodu Lagos, Lagos, Lagos., +234, Nigeria.

Phone: 081******** — Email: **********@*****.***

Personal

Statement

To be involved in work where I can utilize my skills and creatively contribute to the growth of the organization.

Skills Effective coaching

Communicating contact center metrics to agents

Dealing with HR issues

Holding meetings.

Motivating employees.

Interviewing and recruiting applicants.

Leadership and management skills.

Facilitating training sessions.

Critical-thinking skills.

Assessing employees' performance.

Problem solving skills.

Language skills: English, Igbo and Yoruba.

Employment

History

Union Bank

CUSTOMER SERVICE TEAM LEAD

JAN 2016 TILL DATE

Oba Akran Ikeja Lagos

National Youth Service Corp (NYSC)

Teacher

AUG 2014 TO JULY 2015

Edo State

Ministry Of Agriculture Shomolu Local

Government Area

Industrial Trainee

JUNE 2011 TO DEC 2011

Shomolu Lagos

Over seeing customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.

Taught Economics to senior classes

Keeping records and account.

Education Nnamdi Azikiwe University

Bachalor of Science in Cooperative Economic and

Management

2013

Awka Anambra State

Royal Khriston College

National Examination Council (NECO)

2007

Mushin Lagos

Odunlade Primary School

Primary School Leaving Certificate

2002

Shomolu Lagos

References Dr Onyima Jude

Lecturer,

Nnamdi Azikiwe University

080********

***********@*****.***

Mr Umaru Ahmad Suleiman

Regulatory Officer,

National Agency For Food And Drug Control, Agulu

Anambra State

080********

*********@*****.***

Awards Departmental President

2012

Leading the department in developing and implementing immediate and long-range departmental goals and objectives in concert with faculty input to meet the university’s goals and objectives.

Interests Watching football

Meeting people

Traveling

Professional

Certificate

Charterd Institute Of Bankers Of Nigeria (August,2019) Customer Relationship Management (June/July, 2020) Christopher Izunna Obi — Phone: 081******** — Email: **********@*****.***

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