Manager Branch

Robert Miller

Evans, GA *****

Cell: 610-***-****

E-Mail: *****************@*****.***

Summary

Results-driven and forward-thinking Vice President with a solid record of accomplishment in the finance industry over a stellar 26 year career. Success capturing new business while streamlining processes to maximize business efficiency and profitability. Innovative and resourceful with exceptional business acumen.

Skills

Performance monitoring and evaluation

Market trends and analysis

Business growth and marketing strategies

Proposals and presentations

Portfolio and finance management

Budget oversight

Training and mentoring

Rules and regulations

Performance data analysis

Risk management

Staff development

Experience

February 2018 to August 2020

Mariner Finance Augusta, GA

Vice President

Responsible for 130 employees, including 5 DMs and 32 offices throughout GA & SC. Scope of responsibility encompasses over 45,000 customers and $145M in outstanding receivables. Manage hiring, training, growth, regional planning, lending approvals, delinquency control, strategic planning & tactics to maintain a profitable region. Exceeded 6 of the 7 KPIs for the region in 2018 and in 2019. KPIs include growth, production, auditing, charge off, and profit. Increased profit 52% YOY.

Grew the region over $17M in total outstanding receivables and over 7,500 accounts, inclusive of over

$7.7M in direct loan growth and 3,000 accounts.

Achieved a 94% passing rate on company audits and 100% on state audits. 90% of offices at/or below DQ standards.

Created business process flows to identify opportunities for improvement. Identified and addressed branch process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.

Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions. April 2012 to February 2018

Mariner Finance Carlisle, PA

District Manager

Offices included the Harrisburg, PA & Western MD markets, running 6 offices. Store count grew based on market expansion.

Lead market expansion to Carlisle, Muncy, Altoona, Greenwood, Wilkes-Barre, and Pittsburg. President's Club (top 10%) winner all 5 years as a DM. District of the Year 2016 & 2017.

Analyzed regional market trends to discover new opportunities for growth. Evaluated budget plans and current costs to project trends and recommend updates. Maximized branch revenue by optimizing daily operations. Identified and developed top talent within management structure to promote performance-oriented culture.

Cultivated positive rapport with associates and team leadership. March 2008 to March 2012

Springleaf Finance Services Harrisburg, PA

Associate Director of Operations

Supervised 38 offices across several states. PA, NJ, NY and MD. Having to understand the state and federal laws which managed the business.

In addition, oversaw two collection service centers located in NJ & MD. Managed 5 District Managers and 153 team members.

Scope of responsibility encompassed 32,800 customers and more than $275M in outstanding receivables.

Assessed team proficiencies, identifying and targeting areas for improvement. Promoted profitability of business by tracking performance indicators and driving corrective action. Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.

Hired and mentored core start-up team, working to outline initial company policies and procedures. Identified and solved complex strategy problems to drive organizational goals. Trained, managed and motivated employees to promote professional skill development. March 2003 to March 2008

Springleaf Finance Services Harrisburg, PA

District Manager

Four time winner of Best Operator. (top 10% of the companies performers for the year. Spearheaded growth initiatives to improve operational standards. Evaluated budget plans and current costs to project trends and recommend updates. Analyzed regional market trends to discover new opportunities for growth. Restructured frameworks, hired optimal staff and enhanced training programs. Reduced manager turnover rate by offering percentage of training through e-learning. Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

March 1998 to March 2003

Springleaf Finance Service Seaford, DE

Branch Manager

Three time winner of Best Operator.

Maximized branch revenue by optimizing daily operations. Grew branch 300% in 3 years

Reduced DQ by 700%

Increased profit over 500%

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Performed daily maintenance of loan applicant database. Networked within communities to identify and capitalize on business opportunities. Education and Training

May 1990 West Virginia University Morgantown, WV

Bachelor of Science business (Market & Sales)

AFSA Leadership Development Program, Kenan-Flagler Business School. Completed at the university of North Carolina

2019 Kenan-Flagler Business School Chapel Hill, NC AFSA Leadership Program Organizational Leadership

References can be provided on request

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