Analyst Manager

PRASHAD PILLAY_RESUME

Name : Prashad Pillay

Date of Birth : 2nd January 1984

Nationality : Malaysian

Address :

No. 13, Jalan ST Permai 3, Taman Seri Tuah

Permai, Durian Tunggal, 76100, Melaka

Contact Number : +601*-***-****

Email : *******.******@*****.***

Career Objective

I started my career with ACS, a Xerox company in the area of learning and development (Global Learning Services) and learning event coordination for Boeing, Hertz and Alcatel-Lucent. I was attached with FFM Marketing Sdn. Bhd. that are dealing with consumer goods product. I am currently seeking a full-time position with my experience in a corporation which will be more on what I have been doing. With this, it can enable me to grow in my professional experience and education and I look forward to my immediate contribution in meeting the corporation's goals. I have experience in the areas of: HR Related

Team Management

Leadership Skills

Training program

Conducting Interviews

Coaching Program

Creating Job Aids

Reporting and administration

Managing SLA

Reporting & Technical Specialization

Documents and premise auditing

Building maintenance

Technical Support

Account reconciliation

Event Coordinating

Health and Safety

ERT & First Aid training

Fire drill exercise

Coordinate OSHA meetings

Rectifying issues on safe working & premise defects Currently, I am also taking up online management related courses and trainings for my personal development. PRASHAD PILLAY_RESUME

Career Experience

Company Name : Jade Technologies Solutions Sdn. Bhd. Period : August 2019 – December 2019

Position : Vendor (Casino Genting) - Supervisor/Inventory/Daily Report/Repairing/Cabling/Email handling/ Table Game Repair/Preventive Maintenance & etc.

Period : August 2019 – December 2019:

● Manage and support for WDTS, ETG, Perfect Pay, JCM machines

● Monitoring on terminal issues

● Update reports on day to day issue and problem solving

● Weekly meeting attendance & refurbish on updates based on the reports

● Tasks delegations

● System troubleshooting

● Liaising with Macau/Austria team for any issues on machines

● Repairing of devices that are faulty

● Dealing with clients complaints on machines and system issues

● Cleaning procedure for table games on monthly basis Company Name : FFM Marketing Sdn. Bhd.

Period : July 2016 – July 2019

Position: Administration/HR/I.T/Licensing/Warehousing/Key Order/Logistics Period : July 2016 – July 2019

Manage all types of licensing in regards to corporate affairs

Tasks delegation base on food and non-food product

Account reconciliation and sales to report to HQ on daily collections

Purchasing of goods to supply and to store in the warehouse

HR and IT knowledge (Basic)

Conducting interviews as and when needed

Report to HQ on monthly petty cash flow and float

Dealing with government bodies for goods and premise safety

Up keeping of the premise surroundings and maintenance

Compiling of all related reports such as medical claims, payment to supplier and transporters and also payment & reports on any miscellaneous items

Appointed as a panel member for Industrial Relations Act 1967 (for misconduct or staff discipline issue) branch level

Produce weekly, monthly and quarterly reports to the manager for acknowledgement for submission to HQ for record and audit

PRASHAD PILLAY_RESUME

Company Name : Xerox Malaysia

Period : January 2010 – June 2016

HERTZ Project (Petaling Jaya)

September 2013 – June 2016: Reporting & Technical Analyst/Learning Admin Specialist

Manage reports & cross training with technical analyst knowledge

Extract data from CSOD application to build customized reports, dashboards etc

Provide 3rd tier technical support based on email escalation from customers with online training issues

Generate and compile HR training reports in terms of Learning & Growth perspective (e.g. Leadership Training, Performance Management etc.) for US and Europe sectors

Participates in weekly conference call meetings, committees and continuing education to improve individual, departmental and organizational performance

Create Job Aids for the team in ensuring smooth operational delivery Alcatel-Lucent Project (Midvalley) – Seconded to this project June 2012 – July 2013: Event Coordinator

Ensured the smooth and effective functioning of training events and special projects

Act as a central point of contact for the coordination of training events for APAC & Global participants

Partnered with internal stakeholders and liaise with subject matter experts regarding training arrangements

Planning the coordination of APAC & Global participants in terms of global travel, delegates, hotels, course reporting and training materials, tracking & other administrative matters required

Weekly report consolidation for internal and external meetings

Participated in weekly conference call with Germany team on reporting and tracking on project status, rostering and issues raised (if any)

Created Job Aids for the team in ensuring smooth operational delivery Boeing Project (Petaling Jaya)

January 2010 – May 2012: Scheduler / Learning Admin / Quality Analyst Scheduler / Learning Admin

Responsible for organizing and supporting learning events as requested by clients both internal and external

Coordinated end-to-end delivery support for multiple learning events and ensured the preparation of local infrastructure and teaching and classrooms for planned trainings

Coordinated on-site delivery needs of assigned programs, registration and enrollment process, issues and cancellations

Proactively managed issues and overall client/account team expectations and solve as needed Quality Analyst (Team Leader)

Team management for the Quality Analyst unit in terms of managing headcount, time management, conducting interviews etc

Conducts quality audits and reviews/analyzes data and documentation concerning customers’ learning events scheduled by the team

Supported the unit in identifying root cause and problem solving exercises through coaching and mentoring method

Introduced process improvement ideas to support smooth operational delivery within the team

Assisted in the development of internal and external customers’ reporting and scorecards on a weekly and monthly basis

PRASHAD PILLAY_RESUME

Company Name: HSBC (Cyberjaya, Malaysia)

Period : October 2007 – November 2009

1) Global Support Officer – Collection team/Receiving inbound call from UK customers Company Name: Sudong Sdn. Bhd. (Singtel Melaka)

Period : June 2003 – September 2007

1) Customer Service Officer – Service mobile users form Singapore/Back up for team lead/Assist on team management/

Education Background

Institution: Sek. Men. Keb. Gajah Berang (GBS) Melaka Grade: Sijil Pelajaran Malaysia (SPM)

References

To be provided upon request.

Contact this candidate