BHARTI BHATIA

D*-***, Sec - D

L.D.A COLONY, Kanpur Road

LUCKNOW - 226012

Phone : + 91 - 981******* (M)

E- mail : adf985@r.postjobfree.com

CAREER AIM: To work effectively in a professional atmosphere and contribute towards the growth of the organization. To keep updated with the latest and changing trends of the industry.

STRENGTHS:

Possess excellent oral and written communication skills and good interpersonal skills.

Team player

Interpersonal Relation

Always works towards the betterment of the team

Customer focused

Enthusiasm

Professional approach towards the job

Positive approach towards work and life.

CAREER OVERVIEW:

•Worked as accounts trainee at Raf India Medecho Pvt Ltd., from 13th August 2018 till 9th May 2019.

•Worked as a Senior Escalation Expert for Software Customer Assistance Process for IBM India Pvt .Ltd.,( Gurgaon) since October 2010 till May 2018. Helped new hires in their OJT Training.

•Worked as a Technical Support Expert with Dell International Services. Handling inbound calls and assisting customers with technical trouble shooting. Handling technical queries also providing total solutions as a part of resolve and sell. Worked since January 2007 till September, 2010.

•Worked as a Customer Care Executive with Convergys BPO. Worked since June 2006 till January 2007.

Worked as an associate in the inbound sales process (voice based) for Dell Computers Inc; USA. Used to deal in all software and peripherals at Wipro BPO Solutions Pvt. Ltd, from (February 2003 - June 2005).

•Worked as a primary school teacher at Avadh Academy, Luck now from (2002- 2003).

•Worked as a proof reader for a publishing firm NTEK Computer Systems, from 2000-2002.

ACADEMIC RECORDS:

Bachelor’s Degree in Arts from Mahila Degree College affiliated to Lucknow University 2000, Lucknow.

Completed Xth from St. Mary’s High School Lucknow (I.C.S.E) 1994.

Completed XIIth from Navayuga Radiance Sr. Secondary School, Lucknow (C.B.S.E) 1996.

Post Graduation in Human Rights from Indian Institute of Human Rights, 2018.

COMPUTER SKILLS:

Basic computer concepts

Microsoft Office 2000 ( Ms-Word, Ms-Excel, Ms-PowerPoint)

Internet

LANGUAGE SKILLS:

Read, Write and speak English & Hindi

INTERESTS: Dance, Art, making friends and travelling.

PERSONAL:

Date of Birth - 1st January.

Nationality – Indian

Father’s name & profession - Mr. N.M. Bhatia.

Retired Central Govt. Employee [Research Designs and Standards Organisation, Lucknow]

Mother’s name and profession - Mrs. Yashoda Bhatia [Home Maker]

Hobbies - Reading, gardening, listening to music.

PERMANENT ADDRESS:

D2 -396, Sector – D,

L.D.A. Colony, Kanpur Rd,

Lucknow - 226012

.

CURRENT CTC – 3,50,000 PER ANNUM

EXPECTED CTC – As per the Company Norms.

TOTAL EXPERIENCE – 6 YEARS and above

RELEAVENT EXPERIENCE IN PROOF – 2 YEARS

READING

BHARTI BHATIA

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