Manager Food Safety

SUMMARY

SKILLS

EXPERIENCE

Chris DeShazo

(C) 757-***-**** *********@*****.*** Norfolk, VA 23704 Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize team engagement and performance.

Inventory management

Team building

Customer service

Business operations

Operational improvement

Problem resolution

Sanitation

Training and mentoring

Interpersonal and written communication

Assistant Manager, Panera Bread, September 2006-July 2020 Norfolk, Virginia

Directed and led team of shift supervisors, cafe associates and delivery drivers across all day-parts with focus on quality customer service and satisfaction ensuring all company standards and protocols are consistently met or exceeded. Managed daily and weekly store inventory and regular truck deliveries to anticipate customer needs, minimize excess stock on hand and product waste. Consulted management teams from other store locations to help find, address, rectify and prevent product shortages, food cost overages, inventory discrepancies and unscheduled truck deliveries.

Resolved customer concerns and complaints respectfully in person, phone or through automated online communication modules.

Secured all store revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Organized schedules, workflows and shift coverage to meet sales targets while assessing live store operations in order to adjust as needed to keep labor costs within target range. Mentored shift supervisors and associates to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Organized and led quarterly all-staff meetings to introduce company initiatives, new menu items, share customer and company feedback and concerns. Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements. ACTIVITIES AND HONORS

CERTIFICATIONS

EDUCATION AND TRAINING

Trained shift supervisors and associates in every restaurant position, including food preparation, customer service, money handling, delivery, catering and cleaning roles. Stayed abreast of all federal, state and local regulations to ensure all restaurant operations meet or exceed food safety standards and guidelines. Assisted all personnel with duties and tasks from catering to dishwashing during high volume periods at restaurant.

Counseled and disciplined shift supervisors and associates to maintain compliance standards, and performance requirements.

Volunteer - Norfolk Public Schools (Academy for Discovery at Lakewood) Volunteer Coach/Team Manager - Fleet Park Little League Panera Bread "Cafe of the Month" Winner (March 2015, April 2015, May 2015) ServSafe Certified Food Manager (expires 2027)

Some College (No Degree)

Management - BSBA Degree in Progress, Old Dominion University, Norfolk, VA

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