Customer Care Executive
Resume:
Sikandra Devi
*********@*****.***
Vill.- Bhasra, P.O.- Swarghat,
Teh.-Nalagarh, Distt.- Solan(H.P.)
174011
Skills
Good written and verbal
communication. Ability to work
under pressure. Time
management. Self-motivation.
Teamwork. Sincerity and
dedication in working. Software
known : MS Office.
Objective
I am a consistent, hardworking, highly motivated
person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I
feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to
improve my position in the work force, expand my
knowledge and skills. I am also looking to establish long term employment in a friendly environment.
Academic Details
From HP University Shimla
Bachelor of science, With 80% CGPA, 2017
From GSSS Zakatkhana
Secondary education, With 82% Marks%, 2014
From GSSS Baha
Matriculation education, With 82% Marks%, 2012
Work Experience
Teleperformance
Customer care executive, Sep 2018 - Feb 2019
Role : The primary goal is to ensure customer
satisfaction and increase customer loyalty while
projecting a professional, efficient and positive
approach.
Ensure customers get accurate and timely updates
and resolutions.
Make independent decisions to resolve customer
issues with strong problem solving and analytical
skills.
Superior verbal and written communication skills
in English and Hindi with the ability to quickly
establish trust and reliability over the phone.
Listen, empathize, and effectively handle
challenging customers in a professional and
pleasant manner.
Maintain a positive attitude in an often busy and
intense environment.
Cosmo Herbals Limited
Lab chemist(QC), Feb 2019 - Feb 2020
Role : • Performed lab tests by using chemistry lab techniques such as titration, pH, conductivity and specific gravity.
• Validate and maintain laboratory equipments as
needed, daily lab reporting, assisted in product
documentation.
• Physical and chemical testing of all finished
product stability samples.
• Maintains all SOP's and STP's manually.
Troubleshooting issues when necessary to ensure
a safe and productive lab.
• Analysis of raw material as per procedure such
as solubility, assay and Infrared spectroscopy.
• prepare concentrated solutions with accuracy and perform standardization.
Strength
Quick grasping ability. Stress tolerance. Positive attitude. Responsible. Prioritising tasks.
Respectfullness. Punctuality.
Hobbies
Reading shayari, touring to new places. Watching
animated movies.
Declaration
I hereby declare that the above-mentioned
information is correct up to my knowledge and I
bear the responsibility for the correctness of the above-mentioned particulars.
Place : Nalagarh
(Sikandra Devi)
Contact this candidate