Manager Quality

B. SaiKapil

Email: **********@*****.**.**- 098********/ 098********

SYNOPSIS

An adept professional with over 14years of experience in Catering Operations and Hospitality Management.

Keeping updated with the latest tastes and trends to analyze liking and wants of the customer.

Deft in implementing the require hygiene measures and ensuring adherence according to the HACCP regulations.

Committed to a visionary, hands-on, innovative, results & guest-oriented approach.

Excellent interpersonal, communication, team building & management skills with extensive experience in recruitment, training & development of the workforce.

CORE COMPETENCES

Catering Operations

-Developing and implementing the procedures, control systems for maintaining quality standards.

-Leading efforts for streamlining processes and generating cost saving in operations.

-Ensuring profitability of operations and supervising all aspects of management including planning, implementation and monitoring to ensure compliance with the high standards.

-Coordinating with operating staff for upkeep of the property and ensuring the implementation of proper hygiene measures and compliance accordance with the HACCP regulations.

-Indenting of ancillaries, placing of Meal Planning, Briefing the staff and checking the quality.

-Checking hygiene conditions of catering unit, maintaining temperature & preparing for food presentation

Operations Department

-1 Duty Manager, 2 Duty Officers & 1 Coordinator to handle shifts.

-1 Coordinator to Handle Jet BOB & Club Premiere class Operations.

-1 Coordinator to Handle KFI, KFA & KFR.

-Airlines handled are IT, AI, IX, IC, 9w BOB & 6E & Outdoor Catering to Barista, Sangeetha, Gloria Jeans & Food swings.

-Presently catering to 58 departures per day & 13 Outdoor Catering Outlets.

-Approximately cateringfor 4000 to 4500 meals per day, including outdoor catering.

-Total staff strength of 150 in the department.

Client Servicing

-Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

-Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and service accordingly.

-Delivering high-value services to upscale clients for exalting their satisfaction levels.

CAREER CONTOUR

Ocean pearl flight catering, Mangalore, flight catering manager,JAN2018 – TILL DATE

KEY ACCOMPLISHMENTS

Coordinate between airside and landside duty manger to optimize the deployment of staffing resource that is most cost efficient and deliver a full dispatch to aircraft on time

Handling Operations Department with Dish wash section & Transport department and airline custom bond store (except maintenance).

Reporting to general Manager on day to day operations

Efficiently scheduled duty rosters and organized training and developments plans and safety measures, hygiene and quality for subordinates.

Accountable for the accuracy and timeliness of service delivery for all flights during the shift by monitoring activities, maintaining the provided KPI’s relating to staff performance

Preparing Yearly Budget and various reports for the department as per schedule.

Exercised damage control activity and ensured timely loading of meals in the aircraft.

Handling catering operations in Domestic and International like air India express

Preparing, Costing,Budget for operations& production

Preparing MIS & Receiving Meal orders & coordinating Productions & Operations.

Preparing equipment inventory and yearly inventory of the airline.

Personally interact with senior cabin crew and VIP catering management to help provide a seamless and timely service delivery

Preparing equipment inventory and yearly inventory of the airline

Supporting the General Manager in establishing current and future resource requirement by evaluating operational improvements or risk mitigation as and when required

Event Manager Rock Tech solutions Chennai, Mar 2017- DEC-2017

Organizing events for corporate companies, marriage events, birthday events and all types party events

Planning catering requirement

Planning decorations

Accomplishments across the tenure

Muthoot Sky Chef Trivandrum Asst manager operations Dec 2015 – Mar 2017

Handling Operations Department with Dish wash section & Transport department.

Reporting to VP on day to day operations.

Efficiently scheduled duty rosters and organized training and developments plans and safety measures, hygiene and quality for subordinates.

Preparing Yearly Budget and various reports for the department as per schedule.

Coordinating with all Airline officials for daily operations.

Exercised damage control activity and ensured timely loading of meals in the aircraft.

Handling catering operations in Domestic and International like air India, jet airways, Oman airways,Qatar airways, silk airways, indigo airlines

Acknowledging FRS/VR complaints of the client.

Preparing equipment inventory and yearly inventory of the airline.

Budget & Costing for operations department

Sky Gourmet Flight Catering, Chennai Asst Manager Operations, Jan 2015 – Sep 2015

KEY ACCOMPLISHMENTS

Handling Operations Department with Dish wash section & Transport department.

Reporting to unit Manager on day to day operations.

Efficiently scheduled duty rosters and organized training and developments plans and safety measures, hygiene and quality for subordinates.

Preparing Yearly Budget and various reports for the department as per schedule.

Coordinating with all Airline officials for daily operations.

Exercised damage control activity and ensured timely loading of meals in the aircraft.

Handling catering operations in Domestic and International like air India, jet airways, Oman airways

Preparing sacs & sap report for operations

Preparing MIS & Receiving Meal orders & coordinating Productions & Operations

Preparing DMI & MOB report and operations planning report on day to day operations.

Acknowledging FRS and complaints of the client.

Preparing equipment inventory and yearly inventory of the airline.

Ocean pearl flight catering, Mangalore, flight catering manager, July 2013 – Sep2014

KEY ACCOMPLISHMENTS

Handling Operations Department with Dish wash section & Transport department and airline custom bond store (except maintenance).

Reporting to general Manager on day to day operations.

Efficiently scheduled duty rosters and organized training and developments plans and safety measures, hygiene and quality for subordinates.

Preparing Yearly Budget and various reports for the department as per schedule.

Coordinating with Airline officials for daily operations.

Exercised damage control activity and ensured timely loading of meals in the aircraft.

Handling catering operations in Domestic and International like air India express

Preparing, Costing,Budget for operations& production

Preparing MIS & Receiving Meal orders & coordinating Productions & Operations.

Preparing equipment inventory and yearly inventory of the airline.

Co-coordinating with customs for clearing the airline bonded goods &preparing documentation reports of airline bonded store.

Preparing equipment inventory and yearly inventory of the airline

Sky Gourmet Flight Catering, Chennai, Delhi & Kolkata, Duty Officer, April2008 – July 2010

Promoted as Catering & Marketing Executive, Aug 2010-June 2013

KEY ACCOMPLISHMENTS

Handling Operations Department with Dish wash section & Transport department (except maintenance).

Reporting to Operations Manager on day to day operations.

Efficiently scheduled duty rosters and organized training and developments plans and safety measures, hygiene and quality for subordinates.

Preparing Yearly Budget and various reports for the department as per schedule.

Coordinating with all Airline officials for daily operations.

Exercised damage control activity and ensured timely loading of meals in the aircraft.

Handling catering operations in Domestic and International like Indian Airlines, Jet Konnect, Air India, KingfisherAirlines and Indigo Airline

Skillfully handled operations of the GMR chartered flight from Chennai to different destinations..

Preparing, Costing,Budget for Industrial Catering & related customer feedbacks

Preparing MIS & Receiving Meal orders & coordinating Productions & Operations

Started my career as a Duty Officer at Sky gourmet Chennai, promoted as Catering & Marketing Executive

Mystique MasalaRestaurant Chennai, Assistant ManagerFeb 2007 -April 2008

KEY ACCOMPLISHMENTS

Efficiently Handled the Restaurant Operations

Scheduled duty rosters and organized training and developments plans and safety measures, hygiene and quality for subordinates.

Customer satisfaction & feedbacks

Budget & Costing for Food &Beverage

Saj Flight Kitchen, ChennaiFlight Supervisor2005– 2006

KEY ACCOMPLISHMENTS

Efficiently scheduled duty rosters and organized training and developments plans and safety measures, hygiene and quality for subordinates.

Shift Handling.

Liaised with various Airlines for catering loads and uplifts and executed the performance appraisals.

Exercised damage control activity and ensured timely loading of meals in the aircraft.

Handled catering operations in Domestic as well as International like Air India, Air France

Managed the charter flights of Tata groups as well as the government charter flights (President, PM and CM).

Cafe Coffee Day Chennai, Team Member 2004

SCHOLASTICS

BSc - HCM Vel’sInstitute of Hotel Management & Catering Technology 2002 - 2005

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